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DPD Privacy policy

With this privacy policy DPD Direct Parcel Distribution Austria GmbH, registered location Arbeitergasse 46, 2333 Leopoldsdorf, Austria, referred to below as DPD, aims to provide the highest possible level of transparency and information on the processing of personal data by DPD.

As a provider of postal services it is the primary task of DPD to apply the very latest technical standards in delivering shipments on behalf of consignors securely and reliably to consignees, and at the same time in meeting all the statutory requirements and the necessary protection of confidentiality, availability and integrity in relation to the data entrusted to DPD. 

As a company under private law DPD is in particular subject to the provisions of the EU General Data Protection Regulation (GDPR), the latest version of the Federal Data Protection Act (BDSG new).

For this reason we process your data as a rule on the basis of Art. 6 (1a - consent), 6 (1b - contractual relationships), 6 (1c - legal requirements) and 6 (1f -legitimate interest) of the GDPR. Further information is provided below and within the descriptions of individual services.

For general questions regarding the privacy or information about rights of the persons affected (information request, delete request, etc.), please contact our data protection team at [email protected]. Over this email address you can also formally request information about the blocking and correction of data, as well as the cancellation of data.

If there is, despite our obligation to process your data lawfully, against expecting a violation of your right of lawful processing of your data, please get in contact with us via mail or email to [email protected] and inform us about your concerns and we will take care of it.  

You can contact our data protection officer Werner Sponer at [email protected]

Don’t hesitate to get in contact!

DPD will check your concern, contact you in the event of questions, or provide you with the relevant answer. Please note that emails do not necessarily come from DPD simply because this is indicated in the address of the sender, and treat any suspicious replies or enquiries accordingly. DPD will never ask you for a password or any other confidential identifying feature. At most we will require from you the number of your shipment, parcel notification number, recipient postcode or if relevant your customer number.


The regulatory authority responsible for DPD is the:

Österreichische Datenschutzbehörde 
Barichgasse 40-42 
1030 Wien 


Hereinafter we inform you detailed about the extent and the purpose of our data processing as well as about your right as affected person of the data processing. Therefore, please give this privacy policy a careful perusal, before you continue to use our websites and if necessary give your consent to a data processing.


[email protected]