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Frequently asked - here are the answers Simply click on a question and you will immediately receive the information you are looking for. If your particular question is not covered, please use our contact form.

Frequently asked questions

The PIN number is an explicitly to one parcel assignable number. If we weren't able to deliver your parcel, you will find the parcel label number on our parcel information in your mail box or you will receive a Predict email/email from the consignor which announces your parcel.

You will need the PIN-number to check the status of your parcel online or to change the day, respectively the place of the delivery with just a few clicks on

Paketinfo Beispiel