Your delivery experts

Your questions answered – at the click of a mouse.

Frequently asked - here are the answers Simply click on a question and you will immediately receive the information you are looking for. If your particular question is not covered, please use our contact form.

Frequently asked questions

If a parcel doesn't get delivered in the stated time frame, contact us using the following contact form or call our central customer service hotline 05 03 73 420 (Empfänger-Service-Nummer), Mo - Fr 7 -18 o'clock.

We are happy to help you.