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Your questions answered – at the click of a mouse.

Here we have compiled a list of those questions which often arise – with the corresponding answer, of course. Simply click on a question and you'll receive the relevant answer without delay. If your question doesn't appear on the list, please use our contact form.
Frequently asked questions

What shipping documents are required in international parcel shipment?

What are the main features of DPD's transport network?

What's the function of the shipping planner?

What services does DPD offer under 'Domestic shipping'?

What services does DPD offer under 'International shipping'?

In what cases is a commercial invoice required?

What is the function of the parcel label in the DPD system?

When is a parcel classed as an insured parcel in the DPD system?

What options does DPD offer for the delivery of parcels?

What are the main features of parcel shipping with DPD?

How heavy can my parcel be?

What if I don't know the weight and dimensions of the parcel?

Can the driver pack my parcel for me?

What can I use as packaging material and how must I pack the parcel?

Where do I get packaging material?

What does 'combined dimensions' mean?

What is 'volumetric weight'?

What goods are excluded from transport?

When will my parcel be delivered?

What happens if the consignee can't be located?

How can I check on the location of my parcel? What is 'tracking'?

Can I send a parcel to a post office box address?

My parcel hasn't arrived. What do I have to do?

What has to be done if a parcel arrives in a damaged condition?
   

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