The collection request. There’s no simpler way. The collection request is a highly convenient option: we pick up returns from your customer and deliver them to you. Alternatively you can instruct us to deliver these parcels directly to the manufacturer or to a different consignee. With the collection request you have returns or guarantee cases under control, and you benefit from DPD’s usual high standard of service and quality. Your DPD customer advisor will be happy to give you detailed information about the collection request.