Collection request. Based on your order we will pick up your parcel at your customer and than we will deliver it either to you, or to the third party, manufacturer for example. Our customer service will provide you with all necessary information. This service is available in conjunction with DPD CLASSIC in the following countries: Austria, Belgium,Croatia, Denmark, Finland, France, Germany, Ireland, Italy, Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, the Netherlands, Poland, Portugal,Sweden, Switzerland, Slovakia, Slovenia,United Kingdom.