Your delivery experts

Make sure your parcel comes on time with DPD GUARANTEE

Dear costumers,

with regard to its international activities, DPDgroup adopted a new security measure to respect the international business limitations in the form of sanctions and embargoes.

Each international consignment will be verified via a specialised software GeoCheck and we will check whether the consignor or the consignee is not a company or a person subjected to sanctions.

The new measure will enter into force on 1 September 2019.


What's in it for you?

  • With DPD GUARANTEE we transport parcels to 15 European countries: Austria, Belgium, Denmark, Estonia, Finland, France, Latvia, Lithuania, Luxembourg, Germany, Netherlands, Poland, Slovakia, Switzerland and the United Kingdom.
  •  We deliver within 1-5 working days. Scroll down to learn the exact number of days for each destination.
  • In case of an unexpected incident which would disable us from delivering on time, we'll notify you and give back the price difference between the Express and Classic services.
  • If we cannot get a hold of the consignee, we'll try to deliver the parcel two more times. And if that doesn't work, we'll promptly bring the parcel back to you.
  • You can check the journey of each parcel (including delivery) in our Tracking tool.

There's something special for everyone. Extend the DPD GUARNATEE service just the way it suits you.


Cash on Delivery

Your customers can pay for their parcels also to our couriers. We provide this service in Slovakia, Poland and Hungary. We always accept cash and in Slovakia we take also credit cards.


We'll wire you the appropriate amount soon after our courier takes it over. Find the exact terms of refund for individual countries here.



Higher Insurance

Do you need to transport a parcel of great value, say more than 50 000 CZK? Use our additional insurance that covers everything up to 500 000 CZK. You can order it here. We can insure even more than that, but we'll have to discuss it privately. In such case please let us know at [email protected].



Guarantee DPDPack/DPDBox

If you'd like to send some office files, you might find our special packages DPDPack (envelope) a DPDBox (an actual paper box) very useful.


We don't charge the price based on weight in this case. The price depends on the destination where you'd like to send the parcel packed in such a way.


You can use this additional service in: Austria, Belgium, Denmark, Estonia, Finland, France, Latvia, Lithuania, Luxembourg, Germany, Netherlands, Poland, Slovakia and the United Kingdom.

Basically, you have two options:

1. If you are not registered as our customer and therefore don't have a customer number, you can order our transportation at [email protected] or +420 225 373 373.


2. Are you a registered customer with a customer number? Simply go to the My DPD and order what you please. If you still don't have access to this app just write us at [email protected] and we'll send you the login details.

If you send a parcel into a non-EU country, DPD will take care of the customs clearance. The final price for transport includes the customs clearance. Plus, you will be charged local duty and VAT in the country of delivery.


You are a private person (non-entrepreneur):


Download a Pro Forma Invoice, please, fill it in (the value of the content cannot be 0,-) and send it to the following email address: [email protected]. Paste four signed originals of the Pro Forma Invoice directly to the parcel (in an envelope, folder, pocket).


You are an entrepreneur or a company:

Download a Power of Attorney, Commission Agreement or Export Invoice, please, and enclose four originals of the Export Invoice to the parcel (in an envelope, folder, pocket). To be able to issue the customs clearance documents, we need you to send us a Power of Attorney and a Commission Agreement. These documents have to be filled in, signed by the executive director and sent together with the Invoice, Extract from the Commercial Register/Trade Register and Certificate of VAT Payer Registration to the following email address: [email protected].

  • Power of Attorney valid as of August 26, 2015 (499,15 kB)
  • Brokerage Contract valid as of August 26, 2015 (527,50 kB)
  • Commercial invoice valid as of July 10, 2017 (509,09 kB)
  • Proforma invoice valid as of July 10, 2017 (517,82 kB)
  • Declaration valid as of July 10, 2017 (497,53 kB)

Revision Date: May 24, 2018