• Investment of €20 million secures jobs at the location
• Important hub in the international DPD network
• Sorting capacity of 15,000 parcels an hour

Nuremberg/Aschaffenburg, 08 May 2012 – International parcel and express service provider DPD has begun operations at a new, environmentally-friendly parcel sorting centre in Nuremberg's Bayernhafen district. The new facility, in which around €20 million was invested, replaces the previous Nuremberg depot. Thanks to cutting edge sorting equipment DPD can now process up to 15,000 parcels an hour in Nuremberg –twice the volume of the previous facility. With rising parcel volumes DPD will also be gradually increasing personnel numbers.

"This investment of €20 million makes Nuremberg an even more important hub in the international DPD network", states DPD CEO Arnold Schroven, adding: "In addition, the environmentally-friendly construction of the Nuremberg facility will act as a model for DPD's future building projects."

The Nuremberg facility has always been a major hub within the international DPD network, acting for example as a centre for cross-border shipments to the Czech Republic or Italy.

Focus on sustainable development

By applying sustainable building technology in the construction of the new facility DPD has also committed itself to environmental protection. The heating and air-conditioning of the office building is implemented by geothermal energy, while the gables of the sorting hall are completely made of glass, which reduces the energy requirements for electric lighting. A power management system ensures that savings potentials are identified and decisively implemented. In addition the roofs of the buildings are ready for the installation of solar panels, which will provide the energy for the depot.

DPD has been applying sustainable transport operations in Nuremberg for a long time now. For example, in the city's pedestrian precinct the company has been making deliveries with electric vehicles ever since the year 2000, and in the year 2009 the one-millionth parcel within this project was delivered to its consignee. And in long-distance transport, too, DPD attaches great value to sustainability, with parcel transport operations between Nuremberg and Hamburg being implemented entirely by rail since the autumn of 2010. Compared to conventional transport by road this saves an annual 200 tonnes of CO2. The new depot has even better rail links than before.

Throughout Europe DPD has set itself the target of continuously reducing CO2 emissions and, from July 2012, will be offering CO2-neutral transport for all parcels on its main European markets (see www.dpd.de/totalzero). "The construction methods used at the Nuremberg depot are an excellent example of how we intend in future to reduce the emissions caused by DPD", comments DPD CEO Arnold Schroven. "Thanks to pilot projects in the fields of electro-mobility and rail transport Nuremberg has for many years been a model facility in terms of sustainability."

New DPD depot in Nuremberg: facts and figures

• Start of construction: June 2011
• Start of operations: 2 May 2012
• Total investment: 20 million euros
• Delivery vehicles: approx. 180
• Personnel: approx. 380
• Site area: 60,000 m²
• Built-up area: yard 37,200 m² and hall/offices 12,700 m²
• Sorting capacity: 15,000 parcels/hour
• Total length of conveyor: 5.597 kilometres
• Drive motors: 1,656
• Photoelectric barriers: 2,158
• Quantity of steel used: 493 tonnes

In addition to the Nuremberg area the depot serves the entire region, from Bamberg in the north to Ingolstadt in the south, Amberg in the east and Neustadt a. d. Aisch in the west.

Download photo motif I: Nuremberg depot begins operations (1.36 MB)

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• Investment of over 40 million euros will secure jobs in the region
• Cutting-edge conveyor equipment will make Aschaffenburg one of DPD's flagship European hubs
• Sustainable construction to act as a model for the entire network
• Building work to begin in the summer of 2012

Aschaffenburg, 25 April 2012 – DPD is investing more than 40 million euros in increasing the capacity of its location in Aschaffenburg (Bavaria/Germany). The expansion and modernisation of its existing parcel distribution centre in Aschaffenburg is to begin in the summer of 2012, with the building work and the modernisation of the conveyor technology to be implemented in several phases, ending in mid-2014.

"We regard this investment as a long-term commitment to our location in Aschaffenburg, which is also home to our corporate HQ," explains CEO Arnold Schroven, adding: "On an international scale, too, the planned construction will be one of DPD's biggest-ever projects. And both customers and personnel here in the region will benefit significantly from the enormous performance capacity our new parcel distribution facility will have."

During the initial phase, to be completed by the end of the year, a second sorting hall is to be built next to the existing Aschaffenburg hub. As a second step the sorting and handling equipment in the existing hall is to be replaced by a modern, fully automatic system, while in a further stage of construction a third sorting hall is to be built at a later time.

In the long term the depot in the centre of Aschaffenburg is also to be moved to the expanded hub. DPD CEO Arnold Schroven explains: "Bringing together these two operational locations in the long term to form one highly modern sorting and distribution centre will concentrate our capacities and ensure that we will be in a position to deal with major increases in parcel volumes in future, while continuing to offer our customers the high-quality DPD shipping services they are used to."

Thanks to leading-edge conveyor technology the new installation will be able to sort 20,000 parcels an hour, with additional loading bays increasing the number of long-distance domestic and international linehaul operations. This will increase the strategic importance of the location as a major hub within the international DPD network.

When it comes to sustainability, too, DPD is applying the very latest standards. The new sorting halls will feature energy generation by means of photovoltaic equipment and their gables will be entirely made of glass, which will significantly reduce electricity requirements for lighting purposes. Added to this the energy requirements of the new office building will be reduced to a minimum by innovative heating and air-conditioning systems based on air-to-water heat pumps, the heating of service water by means of solar panels, and a central system for providing shade. Europe-wide DPD has set itself the target of reducing CO2 emissions continuously, and in line with this strategy will be offering CO2-neutral shipping operations for all parcels on its core European markets from July 2012.

Andreas Butzer, who is in charge of the new building project, adds: "Care will be taken during the building work to ensure that renewable raw materials are used as much as possible. For example, in the new halls ceiling supports will not be made of concrete but of laminated wooden beams, and the construction of the halls themselves will for the most part use recyclable steel and sandwich panels. We are well within our time schedule for the project and thanks to excellent cooperation with all the relevant authorities and local government departments we were able to submit the building application as early as February. We now hope that the building permit will be issued quickly. Our new buildings and the extension of our existing facilities will offer worthwhile benefits to the local economy in the form of increased transport capacities, higher sorting volumes and even faster delivery times. Even today 95% of all parcels shipped within a radius of 550 km are already delivered within 24 hours."

Facts and figures on DPD's extended hub in Aschaffenburg:
Total investment: more than €40 million
Sorting capacity: 20,000 parcels per hour
Total site area:82,000 m²
Start of construction:summer of 2012

Current facts and figures on the DPD location in central Aschaffenburg:
Office staff:30
Sorting and handling personnel:70
Delivery personnel:70
Parcel volume per day: up to 50,000
Total site area: 27,000 m²

Current facts and figures on the existing hub in Aschaffenburg-Nilkheim:
Sorting and handling personnel: 200
Parcel volume per day: up to 230,000
Total site area:48,000 m²

Facts and figures on Phase 1 of construction:
Number of linehaul bays: 102
Number of unloading bays:    25
Parking spaces for delivery vehicles: 74

Facts and figures on Phase 2 of construction:
Number of linehaul bays: 136
Number of unloading bays:30
Parking spaces for delivery vehicles: 148

Download DPD committed to Aschaffenburg in the long term (93.56 kB)

Moscow, 24 January 2011 – In the light of the growth trends in the Russian market, the international logistics companies Hermes and DPD have established a joint venture to provide additional, high quality delivery services for the Russian market. The key element of this cooperation is building an efficient network of Parcel Shops under the Hermes-DPD brand in the Russian market.

Currently, the Hermes-DPD network of Parcel Shops includes 300 shops in Moscow, St. Petersburg, Yekaterinburg, Novosibirsk, Chelyabinsk, Nizhny Novgorod, Samara, Krasnodar and Rostov-na-Donu. The Parcel Shops are set up as “shop-in-shop” in close cooperation with well known Russian retail chains. By 2014, the network will be extended to up to 1,500 shops in 44 main cities all over Russia.

The Russian distance trading sector is a rapidly developing market. According to the expert estimates, in 2011 its volume will amount to approximately RUB 330 bln. The market growth rates exceed 30% a year. Major driver is the sustained boom in the e-commerce segment, which grows faster than the market as a whole. High dynamics of retail development and an increasing demand for RUNET demonstrate a good potential for distance trading and e-commerce, and as a result, a fast growing demand for high quality delivery services.

The Hermes-DPD Parcel Shop network provides its customers with a unique service ensuring a reliable, high quality and timely delivery. This includes an option to pay for the goods ordered at a location convenient for the customer.
In this joint venture Hermes is contributing its expertise in deliveries to private customers, which has already been demonstrated in a number of countries by setting up country-wide Parcel Shop structures.

"In the field of consumer logistics, that is the delivery of parcels to private customers, Russia is a major market in which we see enormous potential for growth", stresses Marc Dessing, COO of Hermes Europe. “By way of our unique Parcel Shop system we aim to offer a real alternative to the Russian private customer. To achieve this, we bring in our expertise as a leading operator of Parcel Shops in Europe and our proven quality record in parcel deliveries 2C. Together with DPD as a partner, we are extremely well positioned to make a strong entry into this market.”

With its international network competence and an established depot network in all of Russia's regions DPD will provide the operational backbone of the cooperation.
"As a leading international parcel service provider with a seamless transport network which is unmatched in Europe DPD operates a high-capacity network in Russia which covers 4,000 destinations in 70 of the country's regions. With extraordinary growth rates such as the 50 per cent achieved in recent years DPD in Russia has developed into the market leader in express shipping. This strong position is now to be reinforced by expanded operations in Russia's fast-growing mail-order segment," states Arnold Schroven, CEO of DPD.

Tatyana Yampolskaya, CEO of the Hermes-DPD network (LLC “B2C”) adds: "Our Parcel Shops offer customers a new and attractive delivery option in a very high quality. Above all customers now have the possibility of collecting the goods they have ordered from distance-selling companies at an easily accessible location and at any time that suits them. Thanks to the reliability and efficiency of the Hermes and DPD network they will also benefit from very attractive delivery times”, underlines Yampolskaya.

Download Photo motif I: Hermes and DPD develop a new Parcel Shop infrastructure for the Russian market (7.35 MB)

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• TÜV SÜD confirms the effectiveness of the DPD environmental management system
• Simultaneous certification of DPD in Germany, Austria, Belgium and Luxembourg

Aschaffenburg, 11 January 2012 – Parcel and express service provider DPD has successfully been certified in accordance with the ISO 14001 international environmental norm. The certification followed a process covering several months and involving numerous audits at DPD branches by TÜV SÜD, the independent testing body. The certified environmental management system covers DPD in Germany, Austria, Belgium and Luxembourg.

Our ambitious and measurable environmental policy will enable us to anchor responsibility towards the environment even more deeply within our organisation, states DPD CEO Arnold Schroven, adding Certification in accordance with ISO 14001 confirms this - and at the same time represents a commitment to the future.

DPD's environmental management system is based on measurable environmental targets covering subjects such as reducing energy consumption, emissions, waste and water consumption. On the basis of reliable key data DPD continuously measures of success of the measures it implements for the purpose of achieving environmental targets. The documentation and measurement of this key data, together with the consistent implementation of the company's environmental policy, are monitored by TÜV SÜD at regular intervals. The current certification remains valid for an initial period of three years.

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• Parcel and express service provider's volumes rise by 6%
• Daily 70,000 parcels more than in year before
• Over €90 million planned for network expansion in 2012

Aschaffenburg, 19 December 2011 – International parcel and express service provider DPD is heading for a new record year. Interim figures indicate that growth in volumes for 2011 will be a healthy 6%. This means that every working day in Germany DPD transported an average of 70,000 parcels more than during the year before, which adds up to a total of approx. 320 million shipments. "This further increase and our continued growth in this segment are all the more remarkable because we are already the market leaders in parcel shipping between business customers in Germany", states DPD CEO Arnold Schroven, adding: "We are continuing to grow with our existing customers while at the same time adding new ones and registering an above-average increase in B2C operations - in other words deliveries to private customers."

According to Mr Schroven growth at DPD continues as in the past to be higher than that of the parcels market as a whole. "Our uninterrupted upwards trend confirms the DPD strategy of aiming at growth both in the B2B (business to business) segment and on the B2C (business to consumer) market." This positive development is being driven by quality and innovation. "Our appeal to customers is that we have developed solutions which enable us to transfer the high quality of our B2B services to B2C deliveries, too." This applies both to classical DPD customers, who in addition to traditional deliveries to retailers are now also increasingly supplying private customers, and to new customers in the rapidly growing e-commerce segment who deliver to the consumer direct.

"A major factor behind our service-driven growth in the B2C segment is represented by the new, intelligent delivery options which we have introduced this year", explains CEO Schroven. For example, with DPD's FlexDelivery service consignees receive advance notification by SMS or e-mail that a parcel is to be delivered to them. They can then use the same medium to respond directly and specify the day they prefer for the delivery. On the day of delivery itself they then also receive advance information about the time window in which the DPD driver will be calling. Currently this time window is between two and six hours, but in the year 2012 it is to be brought down to 2 hours. "The aim is to communicate actively with consignees and offer them the kind of options which will make it possible to deliver parcels at the first attempt. This increases satisfaction on the part of the consignees and demonstrably reduces the number of returned parcels."

In 2012 an amount of over 90 million euros is to be invested in expanding the DPD network
In spite of generally less than positive prospects for the economy, DPD is confident that it will be able to continue its growth in 2012. "We're sticking to our expansion plans and in the coming year we will be spending over €90 million in Germany alone on increasing our capacity significantly and optimising our network", confirms Arnold Schroven.

Download DPD ships new record quantities in 2011 (107.00 kB)

Aschaffenburg, 13 December 2011 – In the year 2012, too, the 'DPD Initiative for People in Aschaffenburg' will be donating 30,000 euros for social projects from which the city's residents will benefit. Klaus Herzog, the Mayor of Aschaffenburg in Bavaria, and DPD CEO Arnold Schroven invited applications for funding in the course of a 'DPD Volunteers' Day', during which staff from the Aschaffenburg-based parcel and express service provider packed Christmas gift parcels for the 'Shining children's eyes' campaign on behalf of needy children and young people. This Christmas campaign has been initiated by the 'Malteser Hilfsdienst' voluntary organisation and the 'Grenzenlos' social advisory service.

"I'm very glad that for the third year in succession DPD will be promoting social projects in our region", said Mayor Herzog on the occasion of the 'DPD Volunteers' Day', adding "I invite all the city's associations and organisations to apply with their projects for financial support." DPD CEO Arnold Schroven confirms: "We don't just want to do some good at Christmas time only. Our aim is to make a permanent contribution to the city which is home to our company, and the DPD initiative is an ideal vehicle for achieving this."

Since 2009 DPD has funded 19 projects to a total amount of 60,000 euros. In addition, thanks to the 'DPD Volunteers' Days' a further 12 initiatives have received hands-on support by staff from DPD's Aschaffenburg head office. The projects which are to receive financial support are selected by an independent jury which in the year 2012 will consist of Klaus Herzog, the Mayor of Aschaffenburg, Volkmar Gregori, the Evangelical Lutheran Dean of Aschaffenburg and DPD CEO Arnold Schroven.

 
Photo motif I: Volkmar Gregori, the Evangelical Lutheran Dean of Aschaffenburg, DPD CEO Arnold Schroven and Klaus Herzog, the Mayor of Aschaffenburg.

Photo motif II: Also at work: DPD Managing Director John Acton (right) and Verena Hilss, Director Network Marketing (center).

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Download DPD in Germany packs Christmas parcels – and once more donates 30,000 euros for social projects (286.00 kB)

Aschaffenburg, 29.11.2011. In the coming year international parcel and express service provider DPD will be raising its prices by an average 4.8%. The reasons for this are rising wage costs and incidental wage costs, together with significant price increases on the part of suppliers and freight forwarders.

In taking this step DPD is reacting to the increasing cost pressures which the entire transport and logistics industry is facing: "The continuing boom and a considerable rise in parcel volumes mean that load space is in short supply and is becoming correspondingly expensive", explains DPD CEO Arnold Schroven. A further challenge is the shortage of skilled workers and qualified drivers which industry associations and logistics companies are experiencing. This is also leading to an increase in costs in the freight sector. "For DPD the quality of our services continues to be the top priority", adds Mr Schroven. "That's the reason why this overall development within the industry will be reflected in our prices."

In Germany alone DPD is already investing millions at the double-digit level every year in expanding its existing depots and building new ones, and accordingly in the quality and capacity of its network.

On the day of delivery DPD in Germany informs consignees about the time window for their delivery

Aschaffenburg, 28.11.2011 – Consumers who order goods want to know when their parcel will arrive -- and not just the day but also the approximate time when it will be delivered. With parcel and express service provider DPD in Germany this is possible. DPD delivers parcels not just on the date specified by the consignee, but also provides proactive information on the day of delivery about the time window in which the parcel will arrive. At present this countrywide service is unique among parcel service providers in Germany.

Requested delivery day + time window = 'FlexDelivery'
FlexDelivery makes taking delivery of a parcel much easier for consumers to plan. For example, someone who has ordered something from an online shop will -- provided the retailer is a DPD customer – be informed the day before by SMS and/or email about the planned delivery. The consignee can then postpone the delivery to one of three successive working days. On the actual date of delivery the consignee is then informed by SMS and/or email about the time window within which the parcel will be delivered. At the moment this time window lies between two and six hours, values which are based on experience from past delivery tours and have an accuracy of around 95%. This time window is soon to be reduced to a maximum of two hours.

 
Pilot project in Great Britain successful
In Britain DPD has been registering positive results with 'FlexDelivery' since 2010, with its flexible delivery service enabling the acquisition of a large number of new customers. "In an era where speed and efficiency are decisive factors, the precise delivery of parcels at the predicted time is a major factor in ensuring consignee satisfaction", confirms DPD CEO Arnold Schroven. "This is why many online and mail-order retailers are using our FlexDelivery service for the purpose of increasing the satisfaction and loyalty of their customers." He adds that the service also simplifies operating processes for shippers in that there is a significant reduction in the number of returns and complaints they have to deal with.

One parcel – many solutions
If the parcel can't be delivered in spite of the advance notification, the consignee can, as usual, go online at www.neuzustellung.de and, free of charge, either issue an authorisation to deposit, request delivery on a different day or to a different address, or even arrange to pick up the parcel from a DPD parcel shop.

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