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12 | 2011 - DPD ships new record quantities in 2011

Parcel and express service provider's volumes rise by 6%
Daily 70,000 parcels more than in year before
Over €90 million planned for network expansion in 2012

Aschaffenburg, 19 December 2011 – International parcel and express service provider DPD is heading for a new record year. Interim figures indicate that growth in volumes for 2011 will be a healthy 6%. This means that every working day in Germany DPD transported an average of 70,000 parcels more than during the year before, which adds up to a total of approx. 320 million shipments. "This further increase and our continued growth in this segment are all the more remarkable because we are already the market leaders in parcel shipping between business customers in Germany", states DPD CEO Arnold Schroven, adding: "We are continuing to grow with our existing customers while at the same time adding new ones and registering an above-average increase in B2C operations - in other words deliveries to private customers."

According to Mr Schroven growth at DPD continues as in the past to be higher than that of the parcels market as a whole. "Our uninterrupted upwards trend confirms the DPD strategy of aiming at growth both in the B2B (business to business) segment and on the B2C (business to consumer) market." This positive development is being driven by quality and innovation. "Our appeal to customers is that we have developed solutions which enable us to transfer the high quality of our B2B services to B2C deliveries, too." This applies both to classical DPD customers, who in addition to traditional deliveries to retailers are now also increasingly supplying private customers, and to new customers in the rapidly growing e-commerce segment who deliver to the consumer direct.

"A major factor behind our service-driven growth in the B2C segment is represented by the new, intelligent delivery options which we have introduced this year", explains CEO Schroven. For example, with DPD's FlexDelivery service consignees receive advance notification by SMS or e-mail that a parcel is to be delivered to them. They can then use the same medium to respond directly and specify the day they prefer for the delivery. On the day of delivery itself they then also receive advance information about the time window in which the DPD driver will be calling. Currently this time window is between two and six hours, but in the year 2012 it is to be brought down to 2 hours. "The aim is to communicate actively with consignees and offer them the kind of options which will make it possible to deliver parcels at the first attempt. This increases satisfaction on the part of the consignees and demonstrably reduces the number of returned parcels."

In 2012 an amount of over 90 million euros is to be invested in expanding the DPD network
In spite of generally less than positive prospects for the economy, DPD is confident that it will be able to continue its growth in 2012. "We're sticking to our expansion plans and in the coming year we will be spending over €90 million in Germany alone on increasing our capacity significantly and optimising our network", confirms Arnold Schroven.