Customer Service Daily Delivery between: 8-16 Monday to Friday   Opening hours between: 8-18 Monday to Friday       FAQ Customer Service I have received a package information leaflet in my mailbox. What shall I do? What options do I have to new delivery? Can I pick up the parcel? Can you at the next delivery attempt place the parcel in the garage for example? Within what period can the parcel be delivered? Can you clarify the time? Can I get the number to the driver? Where can I get more information? On the track & trace I can see that yesterday you have tried to deliver the parcel when I was not home. How can I book a new delivery? I would like to book a collection request from my customer, and have the parcel delivered at this address. How can I do this? How soon do I have to report a claim/assumed loss of a parcel? Is it possible to collect a parcel from your depots? It looks like my parcel is out for delivery today, what time can I expect it? I would like to order some label, how do I do that? I can see the parcel is out for delivery today, but I am not home to receive it. Can I change the address? At what time of day can I expect the deliver? Can you tell me who the consignor of a given parcel number is? How can I get a proof of delivery (POD) on the website? In which position does it leave me, if my parcel is damaged or lost? What do I do if my parcelnumber does not work on the Track & Trace? What can I do if my parcel was returned to the consignor? When I have typed all the information on dpdonline – when can I expect the parcel to be delivered? What happens if I do not wish to give a power of attorney to deliver the parcel with out getting a signature? If I cannot redirect the parcel to a company address, and I do not wish to give a power of attorney, then what happens? DPDonline will not accept my parcelnumber. Why not? What is an export licence and how do I make one? How is the procedure in case of a claim/assumed loss of a parcel?   What is DELISonline?