General Contractual Conditions
These General Contractual Conditions comprise the general contractual conditions for the provision of services by DPD Hungária Futárpostai Csomagküldő Szolgáltató Korlátolt Felelősségű Társaság (1158 Budapest, Késmárk u. 14/b) (Hereinafter: DPD), as Service Provider.
1. Purpose and scope of the General Contractual Conditions
The purpose of these General Contractual Conditions is to define the general contractual conditions pertaining to the use of express mail and integrated postal services and additional services, and the rights and obligations related to the pick-up, processing, forwarding and delivery, to addressees, of consignments.
The geographical scope of these General Contractual Conditions extends to cover services provided or used throughout the territory of Hungary.
These General Contractual Conditions are effective from the date of their signing, and shall remain in effect for an indefinite period.
2. The Service Provider
DPD is registered by the Metropolitan Court of Budapest, as Company Court, under registration number 01-09-888141.
Head office: 1158 Budapest, Késmárk u. 14/B
Branch premises of DPD:
4002 Debrecen, Biczó István kert 73/b
3553 Kistokaj, Állomás út 9.
5600 Békéscsaba, Csorvási út 15.
6000 Kecskemét, Halasi út 29.
2942 Nagyigmánd, Ácsi út 24.
3200 Gyöngyös, Bornemisza út 1/1
9700 Szombathely, Csaba u. 12.
6724 Szeged, Bakay Nándor u. 52.
8200 Veszprém, Almádi út 19.
4405 Nyíregyháza, Tünde u. 9.
7631 Pécs, Batthyány u. 2-4.
8800 Nagykanizsa, Petőfi S. u. 116.
9012 Győr-Ménfőcsanak, Koronczói Ipari Park
8000 Székesfehérvár, Takarodó út 2.
5000 Szolnok, Thököly út 82.
7100 Szekszárd, Keselyűsi út 22/c
9330 Kapuvár, Ipartelepi út 3.
Contact details of DPD’s customer service centre (hereinafter: Customer Service Centre):
Address: 1158 Budapest, Késmárk u. 14. B
Local-rate telephone number: 06-40 / 100 – 373
Direct telephone number: (+36 1) 501 – 6204
Fax: (+36 1) 501 – 6214
E-mail: dpd@dpd.hu
Website: www.dpd.hu
DPD’s central switchboard: (+36 - 1) 501 – 6200
Customer Service Centre opening hours: working days, from 8 am to 6 pm
DPD will announce the opening of further Customer Service Centres, as and when they open, by the same means used to announce these General Contractual Conditions.
Supervisory bodies:
National Media and Infocommunications Authority
Budapest Directorate
1133 Budapest, Visegrádi u. 106.; 1376 Bp. PO Box 997
Tel: 468-0500
Fax: 468-0509
E-mail: info@nmhh.hu
Website: www.nmhh.hu
3. The Customer
For the purposes of these General Contractual Conditions, the Customer is any natural person, legal entity, or business entity or other organisation without legal personality, who/which mandates DPD to provide the Service defined in section 4. of these General Contractual Conditions. (Hereinafter: Customer)
4. Services
4.1. Description of the Services
4.1.1 DPD agrees to collect and to organise the forwarding, sorting and delivery of parcels – specified in point 4.3 of these General Contracting Terms and Conditions – within the territory of Hungary as well as through DPD’s international network, to the party designated by the Customer as recipient (hereinafter: Recipient), ensuring the possibility to keep track of Parcels – via the Internet – also for Customers (hereinafter: Service).
For the purposes of this Chapter and the General Contractual Conditions DPD uses the definitions of Act CI of 2003 on the Post for providing the following services:
Guaranteed delivery time service: a type of postal service whereby the postal service provider undertakes an obligation to deliver the postal item within a specified period or by a specified point in time.
Express mail/express mail service: A type of domestic or international postal service whereby the service provider delivers the recorded item inland during the guaranteed period, that is, by 12 noon on the day following posting and, internationally, in accordance with the provisions of arrangements concluded on the basis of international agreements ensuring the individual identification of the item and, on that basis, its traceable management in the technological process.
Integrated post/Integrated postal service: A type of postal service whereby the management of the postal item traceable also by the sender and its personal delivery is supplemented by at least one of the following special postal services if the user so requires and in accordance with his choice: receipt of the postal item in a place designated by the sender; guaranteed delivery time service; delivery of the item to a new address in the event of a change in the addressee; verification of delivery; personalised service.
Special postal service: A value-added service related to the postal service improving the quality of the service, either prescribed by legislation with mandatory force or voluntarily undertaken by the service provider, which the service provider performs against a fee pursuant to the instructions of the sender or the addressee.
4.1.2 Types of Service:
- ’DPD Classic’ service;
- ’DPD Express’ service;
- ’Collection-Request’- import service.
4.1.3 The Service includes, in line with the particular features of the forms of service specified in 4.1.2:
- the collection, processing, loading, organising and execution of the forwarding of Parcels using a transport operator, and delivery;
- in the event the Recipient is not reached, a second and – if necessary - third attempt to deliver for ’DPD Classic’ Services;
- delivery in accordance with section 6.5 of these General Contractual Conditions; in the absence of any instructions by the Addressee to the contrary – personal delivery, and at least one of the following additional services selected by the Customer/Addressee: pick-up of the Consignment from the place indicated by the Customer; guaranteed delivery time; in the event of a change of Addressee, delivery of the Consignment to a new address; confirmation of delivery; customised service;
- for ’DPD Classic’ services, returning parcels to Customers that cannot be delivered or acceptance of which was refused, as specified in point 7.;
- the following additional services, if selected by the Customer, are provided by DPD against a fee: cash on delivery - domestic; DPD Express COD/Cash on delivery service; goods collection; exchange of parcels; guaranteed delivery time service (at present, DPD Classic Express 12.00); delivery by ID-check; same day collection service; ‘Saturday delivery’ service; returning of the parcel registration form; delivery to hypermarkets; new delivery; predict; bank card payment; interactive SMS notification; interactive e-mail notification; cash on delivery - international.
1. Cash On Delivery - domestic: available in the case of domestic shipping. The Consignment is only delivered to the Addressee upon payment of the sum specified by the sender of the goods. The maximum Cash On Delivery sum is HUF 500,000.
The total fee of the C.O.D. service shall be borne by the Sender in case the Consignee fails to take over the consignment, or the Consignee refuses to take over the consignment, or the delivery of the consignment cannot be fulfilled for any other reason (not attributable to DPD Hungária Kft.) – e.g. the given Consignee is unknown.
The C.O.D. shall be accounted and transferred once a week, within 7 days following collection. For this period the Sender shall not be entitled to any interest, however, the costs of transfer shall be borne by DPD Hungária Kft.
2. ‘DPD Express C.O.D./Cash on Delivery’ service: DPD agrees to transfer (begin transferring) the amount of the cash on delivery within two working days following collection from the Addressee to the bank account specified by the Sender.
3. Goods collection: based on the instructions of the Customer, DPD collect the goods specified in the goods collection order, and deliver them to the address of the Customer or a third party.
4. Parcels exchange: for the management of guarantee exchanges and complaints. Goods collected from the sender are delivered to the Addressee, if the Addressee facilitates the collection of the goods specified by the sender, which DPD return to the address of the Customer.
5. Guaranteed delivery time service: DPD agrees, in the case of domestic posting and domestic address of delivery, to deliver the consignment to the Addressee by the point of time specified for the day following the day of posting or to try to deliver it, but delivery fails because the Addressee was not at the given address or the address given by the Sender is not correct. At present DPD undertakes guaranteed delivery time service by 12:00 on the day following posting (DPD Classic Express 12.00). DPD provides this special service only in specified geographical areas and administrative units. The current geographical areas and administrative units where DPD provides this service are published on DPD’s homepage (at present the towns where the head office and branch premises of DPD are situated).
‘DPD Classic Express 12.00’ service: DPD agrees to deliver the consignment to the Addressee until 12:00 on the working day (business day) following posting. It is qualified as contractual performance by DPD if DPD makes an attempt at delivery until 12:00 but delivery fails for any reason not attributable to DPD (e.g. the Addressee is not at the given address or the address given by the Sender is not correct). DPD provides this service only in the administrative units published on its homepage (at present the towns where the head office and branch premises of DPD are situated).
6. ‘Saturday delivery’ service: DPD agrees to deliver the consignments collected on Friday, where Saturday delivery service is indicated, until 12:00 on the next day, that is, on Saturday. DPD provides this special service only in specified geographical areas and administrative units. The current geographical areas and administrative units where DPD provides this service are published on DPD’s homepage (at present the towns where the head office and branch premises of DPD are situated).
7. Delivery by ID-check: DPD agrees to deliver the consignment only to the person specified by the Sender, by checking his/her identity.
8. Same day collection service: In the case of ordering on the phone until 16:00 on a given day DPD shall collect the Consignment from the Sender on the same day. DPD provides this special service only in specified geographical areas and administrative units. The current geographical areas and administrative units where DPD provides this service are published on DPD’s homepage.
9. Returning of the parcel registration form: In the case of this service DPD undertakes an obligation to have the Sender’s own invoice or parcel registration form signed and sealed by the Addressee upon the delivery of the Consignment and to return it to the Sender’s address. In case the Addressee refuses to sign or seal the invoice or the parcel registration form then DPD returns the Consignment and the invoice/parcel registration form to the Sender.
10. Delivery to hypermarkets: In the framework of this service DPD undertakes to deliver the Consignments to hypermarkets. The fee of the service consists of three elements pursuant to Appendix 3 to the GCC (the fee of delivery, the fee of itemised handover of the Consignments and the fee of returning the parcel registration form). By ordering this service the Customer agrees that DPD is entitled to invoice the fee or fees of services provided by DPD and actually incurred by the Hypermarket, irrespective of the fact that the Customer failed to indicate on the web-label any partial service (e.g. itemised handing over) connected to the delivery to hypermarkets service, however, such service has become necessary for the delivery and handing over of the Consignment.
11. New delivery – www.dpdcsomagom.hu
In the case of delivery to private individuals, if the Addressee is not at the address indicated on the parcel label, our courier will leave a notification at the address. By means of the number on the notification the addressee can define the delivery of his parcel on the website www.dpdcsomagom.hu after the first unsuccessful attempt at delivery according to his individual needs. If such modification is done until midnight the Addressee can receive his parcel as early as on the next day. Delivery can take place to another address – for example, to another town, to the customer’s workplace – but the date of delivery can also be modified and, if the customer requests so, the courier can also drop the parcel at a defined place.
Naturally, the date of delivery of the parcel can be modified on the phone, too, and if the customer does not wish to organise the takeover of the parcel, DPD will try to deliver the consignment on two more occasions.
12. Predict
On the day of picking up the consignment we notify the Addressee of the picking up of his parcel, of the amount of cash on delivery and of delivery on the next day. In a reply message the Addressee can modify the date of delivery if the next day is not convenient to him. On the day of delivery of the Consignment we will send a new SMS to the Addressee in which we notify him of the exact delivery of his Consignment so he will learn if the arrival of the DPD courier is expectable before or after noon.
13. Payment of cash on delivery service by bank card: The Customer can order this service on the registration sheet at the time of concluding the contract. For the time being, cash on delivery service can be paid by bank card only by addressees in Budapest, or in the provinces at the time of personal takeover at the DPD depots. Types of bank cards accepted at present are VISA and EUROCARD Mastercard.
14. Interactive SMS notification: By its interactive SMS service, on the day of picking up the Consignment DPD notifies the Addressee in an SMS on the mobile phone number given by the Sender of delivery on the next day and of the possible amount of cash on delivery. The Addressee can reschedule the day of delivery once by a reply SMS in case the first date of delivery is not convenient to him for some reason. The maximum time of the postponement of delivery is 10 business days.
This service can be used only with a supplementary contract and together with the DPD Weblabel parcel label printing programme.
15. Interactive e-mail notification: By the e-mail notification service DPD notifies the Addressee at the specified e-mail address on the day of picking up and on the day of delivery of the Consignment. The e-mail notification contains the parcel number of the Consignment, the possible amount of cash on delivery, as well as the Sender’s and the Addressee’s data. In case the day of delivery is not convenient to the Addressee, he can reschedule the day of delivery to another day by means of the link in the e-mail. The maximum time of the postponement of delivery is 10 business days.
The interactive e-mail notification service can be used only with the use of the DPD Weblabel parcel label printing programme.
16. Cash on Delivery - international: DPD undertakes to handle international cash on delivery consignments sent to the following countries:
- Germany;
- Romania; and
- Slovakia.
In the case of cash on delivery to Germany, DPD transfers the collected cash on delivery amounts to the sender’s Hungarian bank account number following conversion at the bank exchange rate valid on the day of delivery.
In the case of cash on delivery consignments sent to Romania and Slovakia, the use of the service is subject to the availability of a bank account kept in the given country and in the currency of the given country.
For the use of international cash on delivery service a supplementary agreement must be signed.
The fees of the special services are contained in Appendix 3 to the GCC.
4.1.4. In the case of the Export Consignments defined in section 4.4 of these General Contractual Conditions, DPD undertakes – if the relevant documents are in order – that the Consignments will leave Hungary on the day following submission, customs-cleared in the case of deliveries to destinations outside the European Union, and will arrive at the addressee via the DPD international delivery network within the transit time specified herein.
4.1.5. For the purpose of performing the Services, DPD is entitled, through the conclusion of the transportation and other contracts necessary for the forwarding of consignments, to employ the services of subcontractors, which services it shall sell on, in part or in full but in unaltered form, to the Customer (intermediated service). The service fees contained in the price list include the costs of the above services, except if the Customer comes to a special pricing arrangement with DPD, based on a separate agreement.
4.1.6 ’DPD Classic’ Service
In the framework of ’DPD Classic’ international services, DPD delivers parcels to its Customers by road transport, within one to five days subject to distance.
General features of ’DPD Classic’ services:
Quick and economical road transport;
Weight limit: 31.5 kg/parcel; the additional charges of forwarding consignments exceeding this limit shall be borne by the Customer;
Dimension limit: Circumference: max. 3 metres (2 x height + 2 x width, max.: 300 cm); length: maximum 1.75 metres; the additional charges of forwarding oversize consignments shall be borne by the Customer;
Automatic liability up to a purchase cost of EUR 520. Customers may take out separate insurance for parcels for a higher coverage;
Tracking via the Internet[1];
Downloading the recipient’s signature through the Internet;
Returning parcels that cannot be delivered to the sender (Customer) free of charge.
The territorial scope of ’DPD Classic’ services and the zone tariff are set out in DPD’s then currently applicable Zone Tariff.
The rates of the ‘DPD Classic’ services are to be understood by consignment/parcel and do not include the fees of special services, VAT and fuel surcharge.
The Zone Tariff and fees of the ‘DPD Classic’ services as well as the fuel surcharge are contained in Appendix 1 to the GCC.
4.1.7 ’DPD Express’ services
By its ’DPD Express’ international services, DPD offers air transport to its Customers.
’DPD Express’ services are available only to contracted Customers who have and use the electronic label printing software (Weblabel) for printing parcel labels.
General features of ’DPD Express’ services:
Express air delivery to over 220 countries worldwide;
Weight limit: 50 kg/parcel; the additional charges of forwarding consignments exceeding this limit shall be borne by the Customer;
Maximum circumference: 330 cm (circumference = 2 x height + 2 x width); the additional charges of forwarding oversize consignments shall be borne by the Customer;
Automatic liability up to a purchase cost of USD 20/kg, Customers may take out separate insurance for parcels for a higher coverage;
Tracking parcels via DPD’s home page;
Verifying the recipient’s name through the Internet;
Parcels that cannot be delivered will be returned or destroyed at the sender’s cost, after prior price calculation and agreement.
The transport rate is determined on the basis of the greater of the actual weight or the parcel’s volume weight.
Its way of calculation and the geographical scope of the “DPD Express” service as well as the fees of the ‘DPD Express’ services and the fuel surcharge are contained in Appendix 2 to these GCC.
The rates for ’DPD Express’ services include the cost of customs clearance, are specified per shipment/parcel but do not include VAT, as well as the fuel surcharge.
4.1.8 ’DPD Collection-Request’ – import service
Orders received from DPD’s contracted Customers will be received by DPD’s customer service, from where the parcel collection request is transmitted to the given country. The parcel label is produced in that country’s DPD office, which the DPD courier takes to the spot for collecting the parcel. The Customer is not subject to the obligations associated with addressing and ordering the courier.
This service is not available for collecting parcels from private individuals.
4.1.9. DPD can apply rules different from the GCC to ad hoc orders pursuant to ad hoc agreements concluded with the Customer but Sections 4.5.6 and 8.9 of the GCC shall expressly apply to ad hoc orders.
4.2. Quality of service
The Service Provider operates a quality control system that extends to cover all aspects of its operation. The system is based on the DPD international franchise handbook. Through the regulation of processes, the system assures the regular monitoring and documentation of quality parameters.
4.3. Parcel
Based on these General Contracting Terms and Conditions, DPD agrees to provide Services for parcels of a weight and dimensions regulated for the types of service defined in point 4.1 that are not precluded from service based on point 4.5 of these General Contracting Terms and Conditions.
Each parcel constitutes a separate Consignment. All Consignments are recorded, in other words DPD provides written confirmation of their collection, and proves their delivery with the signature of the Addressee or other authorised recipient, or by some other documented means. In all other respects, with regard to the Consignments, Government Decree 79/2004 (IV. 19.) on the Provision of Postal Services and Related Quality Requirements (hereinafter: the Decree) shall apply.
4.4. Export/Import Consignments
4.4.1 Export and import Consignments (hereinafter together: International Consignments) are shipments that are routed via the DPD international network, and, if arriving from or delivered to countries outside the EU, have to be customs-cleared in accordance with the regulations in force in the given economic area.
4.4.2 In the absence of any agreement with DPD to the contrary, DPD only undertakes the pick-up of Export Consignments for delivery to countries outside the borders of the European Union if the Customer pays all the resulting extra costs to DPD. The service fees indicated in the price list are inclusive of the costs of the above services, except if the Customer comes to a special pricing arrangement with DPD, based on a separate agreement.
4.5. Exclusion from shipment
4.5.1. The following parcels are not accepted for shipment, as well as parcels with contents as specified below:
- all parcels that do not conform to the above specifications (point 4.3), including parcels that are not protected or packaged appropriately for their weight, shape or content, or on which the necessary sender or addressee data has not been indicated
- damaged parcels
- goods of particularly high value, with particular regard to precious metals, real jewels, gems, pearls, antique jewellery and objects of art:
- cash, official documents, documents, securities, credit cards, cheques or telephone cards or other similar valuables,
- vouchers and entry tickets exceeding a value of EUR 520.00, that is, Five hundred and twenty Euros, per parcel,
- furs, carpets, watches/clocks, other jewellery and leather goods exceeding a value of EUR 520.00, that is, Five hundred and twenty Euros, per item,
- other goods of a value exceeding EUR 13,000.00 that is, Thirteen thousand Euros,
- objects deemed to be firearms according to the laws of Hungary, the transit country or the destination country,
- official documents, objects embodying rights of property value or services, personal papers, valuable letters, antiques, archaeological objects, unique and special decorative objects, old books and documents, paintings, pornography, prohibited narcotics, prohibited drugs,
- ammunition, explosives, toxic substances,
- parcels the contents, forwarding or design or external appearance of which violate provisions of law,
- infectious, disgusting goods or goods that require special protection or treatment.
- live or dead animals, medical or biological test materials, medical waste, human or animal remains, body parts, organs,
- packages that may cause damage to persons (property or health) or goods,
- food
- perishable goods (that is, all things with a limited shelf life and which perish or degrade in a short time – within a few days – without special treatment, and all other goods that may be assumed to be apt to degrade because they may be destroyed by excessive heat or cold, given their composition),
- parcels with collection on delivery (forwarding in case of which the Parcel’s value must be collected on delivery)
- parcels to be delivered to the Recipient’s mailbox,
- goods transported with an ATACARNET,
- in case of cross-border transport, goods the import or export of which is prohibited or requires a special permit according to the requirements of the sender, transit or destination country,
- goods for which value determination according to CMR or the air freight convention or a declaration of special interest vested in transport takes place or for which the Customer wishes to make such a declaration,
- unclosed parcels,
- hazardous goods, except if DPD accepts them following consultations and after concluding a separate written agreement. Cross-border transportation of hazardous goods is excluded without exception.
- Personal belongings, that is, transporting all goods for which the customer is unable to present commercial invoices. Such goods may only be despatched at the customer’s own liability.
4.5.2. Conditionally transportable parcels (objects) and conditions of posting them:
The following objects are conditionally transportable:
- Any parcel containing glass, porcelain, ceramic or any other product regarded as fragile due to its material characteristics may be transported only if it is posted in a packaging supplied with a Quality Assurance Certificate specified by DPD. The Certificate constitutes Appendix 4 to the GCC.
- Without prejudice to the cases of exclusion from forwarding as listed in this clause (4.5), in the event of Consignments of a value exceeding EUR 520, that is five hundred and twenty Euros, DPD shall decide whether or not the Consignment can be handled and how it can be handled and what further services (e.g. insurance) are required for their forwarding. With respect to the aforesaid the Customer shall indicate the value of the Consignment if it exceeds EUR 520 that is five hundred and twenty Euros.
4.5.3. DPD has no verification obligation in the scope of the exclusions and conditional transportability. The Customer must check whether Parcels are excluded from transport based on this point (4.5) or fall within the circle of conditionally transportable parcels prior to handing over Parcels to DPD for transport, and must notify DPD about this. In case of doubts, the Customer must call DPD’s attention separately in writing in a certified manner to the contents of the Parcel and must request a decision by DPD in written form.
DPD excludes its liability for Consignments regarding which it turns out after their posting that they had contents excluded from transportation or conditionally transportable contents but this fact was not indicated either on the parcel label or in the Customer’s separate written notice.
In the case of a separate written notice by the Customer, DPD undertakes the forwarding of an excluded Consignment whose transportation is not prohibited by the law only on Customer’s own responsibility and risk. For such cases DPD recommends the conclusion of an insurance up to the value of the Consignment.
The Customer is liable for ensuring that the Parcel’s contents correspond to the contents provided in advance on the label or otherwise in writing.
4.5.4. DPD shall be entitled to refuse to continue transport if it becomes aware of any reason for exclusion from transport after it has received the Parcel, or if there is reason to assume that the Parcel is excluded from transport based on this point. In such cases, DPD shall be entitled – after informing the Customer – to return or hand over such Consignments to the Customer (Sender) after the payment of the transport charges and the costs of returning; failing these, applying the provisions of clause 6.5.10, to sell the Consignment or destroy it in order to avoid any risk.
4.5.5. The Sender of the Consignment(s) (Customer) agrees that the Consignment(s) transported by DPD undergo security checking and for this purpose the Consignment(s) may be opened and their contents may be checked during transportation.
The Sender (Customer) undertakes an obligation that the preparation of the Consignment(s) for transportation or for any other service is carried out at a safe place by reliable staff employed by the Sender (Customer). The Sender (Customer) also declares and undertakes the obligation that the Consignment(s) will be protected from unauthorised impacts during preparation and storage and prior to their handing over for transportation or other services. The Sender (Customer) agrees not to export and import any goods to and from any country where exportation and importation are restricted by the law of the given country or that of the European Union including any transit countries in which the Consignment(s) pass during transportation.
4.5.6. Regarding ad hoc orders, in the case of international Consignments the Sender agrees, by concluding an ad hoc agreement, to hand over the Consignment opened (without sealed packaging) to DPD in order that DPD may check whether or not it is excluded from the service (with special regard to whether or not it is subject to customs or excise proceedings) and, in the case of an excluded Consignment, DPD may refuse the service.
In accordance with the aforesaid, DPD shall be entitled and obliged to check the contents of the international Consignments handed over and presented to it and after that, if their contents are not excluded from transportation, the Sender shall be entitled and obliged to properly seal and pack the Consignment.
5. Conclusion, amendment and termination of the contract
The contract between DPD and the Customer, pertaining to the provision of the Service in accordance with the General Contractual Conditions, is concluded upon collection of the Consignment by DPD. The written acknowledgement by DPD of the taking over of the Consignment shall be deemed as the acceptance of the Consignment by DPD. By completing the parcel label the Customer acknowledges that he or she understands and accepts the provisions of these General Contractual Conditions.
DPD is obliged to refuse to conclude the contract pertaining to provision of the Service, if
- the Consignment does not conform to the specifications of section 4.3 of these General Contractual Conditions
- performance of the Service is suspended or limited based on law;
- the traffic conditions required for performing the Service are temporarily unavailable due to a reason outside DPD’s scope of activities;
- DPD has reasonable grounds to assume the existence of the circumstances listed in any of the sub-clauses of §14 (9) of Act CI of 2003 on Postal Services (hereinafter: the Postal Act); or
- if DPD has reasonable grounds to assume that the parcel is excluded from shipment pursuant to section 4.5 of these General Contractual Conditions.
If the Customer wishes to prove the unfounded nature of any assumption with respect to a breach of §14 (9) of the Postal Act, then an opportunity to do so must be provided there and then. If the assumption proves to be unfounded, then DPD will be responsible for repackaging the postal consignment, and for the subsequent integrity of the packaging.
DPD is obliged to refuse conclusion of the contract, if
- its fulfilment would breach a statutory provision or an international treaty or agreement
- the contents of the parcel obviously damage or threaten life, health, physical well-being or the human environment;
- a Consignment that may only be transported conditionally does not conform to the requirements pertaining to the given type of Consignment.
If any facts that provide grounds for refusal to conclude the contract come to the attention of DPD after conclusion of the contract, then DPD is obliged to refuse performance (or continuation) of the Service, and notify the Customer of such refusal. The excess costs arising from the refusal of performance, and from the returning of the parcel to the Customer, shall be borne by the Customer.
The service contract expires upon complete of the undertaken service. The service contract also expires if, for reasons beyond DPD's control, the Consignment cannot be delivered or returned to the Customer, the Customer waives the requirement to return the Consignment and it’s destruction is permitted, or the service fee is not settled.
The service contract shall expire if the Customer requests the return of the Consignment before it has been delivered.
6. Description of the DPD system
More information regarding DPD’s services is available on our website at www.dpd.hu or www.dpd.net.
6.1 Labelling of Consignments
All parcels bear a parcel label, which serves to identify shipments within the DPD system, and serves as the basis for billing. Each parcel label is made in triplicate. The top copy is affixed to the Consignment, the second is retained by the Customer, and the third is submitted to DPD by the courier at the end of day, to certify pick-up.
The labels for normal and Cash On Delivery parcels differ in colour, parcel number and the data that they contain. The parcel labels are provided to the Customer by the courier. If the Customer is a registered partner, after conclusion of the contract, the Customer will be issued with a block of parcel labels.
6.2 Pick-up of Consignments
DPD will provide the Customer with all the information necessary for submitting the Consignment.
The Consignment is collected by DPD's couriers, after an order has been submitted in advance (on the previous day, by telephone or in writing), from the Customer’s business premises, or may be submitted in person at DPD’s Customer Service Centre, by 5 pm on working days.
If the Customer commissions DPD to collect a parcel from abroad (import collection request), then the sender is obliged to provide DPD will all the data, including the address and telephone number, necessary for collecting the parcel. If DPD establishes that there is a discrepancy in the number of Consignments prepared for pick-up, then DPD is entitled to refuse performance of the Service.
The Customer assumes an obligation to and full liability for providing DPD with data in respect of which the use of data will not infringe the rights and rightful interests of either the Customer or any third party involved (particularly the Recipient) and in respect of which and the use of which it has the required authorisations. This provision applies in particular to using the Recipient’s land and mobile phone numbers in the manner and to the extent required for performing the service. With regard to the above provisions, DPD shall not be held liable in any manner in connection with the data used and handling of the data made available by Customers and used for the purpose of performing the service.
The Customer must arrange for proper internal and external packaging of the Parcel and its sealing, in a way so that the packaging – taking into account its characteristics as well – protects the Parcel and its contents from opening and damage also in the course of transportation and machine loading. The Customer understands that transport requires a type of packaging that provides sufficient protection from the pressure exerted by the automatic sorter equipment, changing climatic conditions as the case may be, and mechanical handling (average drop height of minimum 80 cm). In the case of the transportation of bottles and flasks, the Customer shall prepare a separate packaging with special care for each bottle/flask (both on the sides, at the bottom and at the top) and following this the fragile goods shall be placed properly in an additional external package using filling material. The use of the label “Fragile” shall not exempt the Customer from providing a proper packaging!
DPD will accept Parcels only if they are properly sealed by the Customer and the Parcel’s contents cannot be accessed without damaging the seal. When taking over the consignment DPD will not check the appropriateness of the parcels (suitability of the packaging) but it may refuse to accept strikingly unsuitable parcels.
The Customer must arrange for addressing and marking Parcels in a way that allows for simply finding the Recipient. The Customer must indicate the Recipient’s complete address on the parcel label. The Customer must remove or otherwise make illegible all prior parcel labels, stickers and other information from Parcels used or sent more than once. The Customer shall be liable for ensuring that transport documents are attached free of errors and as appropriate.
In case of transporting goods subject to customs duty, the Customer shall be liable for ensuring that all the documentation required for customs clearance is attached to the Parcel in an external document envelope.
The Customer may not hand over, to third parties, the parcel labels issued by DPD. The Customer shall bear all the consequences of a failure to comply with this prohibition.
6.3 Shipment of Consignments
After pick-up, the Consignment is transported to the nearest depot, where it is scanned, weighed, and registered in the system. The Consignment is then forwarded to the Addressee, via one or more distribution centres, based on the Addressee's postal code.
Parcels are scanned upon being checked into every waypoint. These waypoints can be tracked via our website, at www.dpd.net. The documents certifying receipt are password-protected.
6.4 Delivery times
DPD usually delivers the Consignment to the address indicated on the parcel label within the normal transit time. Normal transit time is defined as the period within which the carrier, using the customary means of transportation and under normal circumstances, will deliver the Consignment to the Addressee, barring the occurrence of any unforeseen events during the transportation process. DPD provides information regarding the normal transit time applicable to the Consignment, at the time of submission for shipment.
In the case of shipment abroad, the transit time depends on the foreign destination.
In the case of Import Consignments, DPD will deliver the Import Consignment to the Addressee on the day following its arrival in the country, at the latest.
Delays in delivery do not count towards the transit time if delivery of the Consignment does not take place at the specified time either for reasons attributable to the Addressee or Customer (including, but not limited to: the Addressee’s refusal to take delivery of the Consignment, undeliverable Consignment, Addressee cannot be identified or located, Addressee does not settle for COD shipments), or at the request of the Addressee/Customer.
In the absence of any statutory provisions to the contrary, compliance with the delivery deadline is not guaranteed. In the case of Consignments without a guaranteed delivery deadline, DPD is not liable for any business or moral damages resulting from the delay; however DPD will make every effort to deliver the Consignment to the Addressee within the normal transit time.
6.5 Delivery of Consignments
6.5.1 In the course of delivering Consignments, DPD will duly comply with the provisions of §16 of the Postal Act and §§ 12 and 16-17 of the Decree.
6.5.2 The Consignments, in the absence of any agreement to the contrary between DPD and the Customer, will be delivered to the Addressee or other authorised recipient in person. Other authorised recipients are: proxy holders, substitute recipients and intermediaries.
Consignments addressed to legal entities or incorporated business entities and other organisation without legal personality (hereinafter: Organisation) may be accepted by the head or senior executive of the Organisation (hereinafter: Head of Organisation), who must prove his or her right of representation with the documents listed in section 6.5.7 of these General Contractual Conditions.
6.5.3 Besides the Head of Organisation, other authorised recipients are persons present at the headquarters or business premises of the Organisation, who can acknowledge receipt with their signature and the official company stamp. DPD also regards as being addressed to a given Organisation any Consignment bearing an address that contains the name of a natural person besides the name of the Organisation, or – except in case of intermediated deliveries – if the Consignment’s address documentation contains the name of a natural person and the address of the Organisation.
6.5.4 The Addressee or other authorised recipient may present the following – valid – documents as proof of identity:
a) personal ID card or official ID document, or an official document certifying that an application has been made for such ID document
b) military ID card
c) residency permit
d) settlement permit
e) immigration permit
f) certificate of entitlement to temporary residence
g) passport, or
h) a (photo-card) driving license issued after 1 January 2001.
6.5.5. In the case of delivery to proxy-holders, only those documents may be used as proof of identify which contain – besides the name of the proxy-holder – at least one item of data that is also contained in the letter of proxy.
6.5.6 If a Consignment is collected from DPD’s postal depot, if the addressee’s registered address is not the same as the address displayed on the Consignment, then, as proof of entitlement to take receipt of the Consignment, DPD may request as proof of the Addressee’s entitled to receive it, in addition to the documents listed in section 6.5.4 hereof, presentation of the notification slip left at the address. The addressee must be informed, in the notification slip, of the possibility that the notification slip will be requested.
6.5.7 The Head of Organisation – in advance or upon accepting the Consignment – may present the following documents as proof of entitlement to receive the Consignment:
a) in the case of incorporated business entities
aa) company registry extract, copy of company registration certificate
ab) notarised or countersigned founding deed (incorporation agreement, deed of foundation or articles of association)
ac) notarised sample signature
b) in the case of other organisations, a founding deed or document of appointment (or minutes of shareholders' meeting), or, in the case of a budgetary organisation, the official photographic ID card certifying the representative’s executive status.
In place of the original documents specified in this section (6.5.7), copies that have been authenticated by a notary public are also acceptable. Only the authenticated Hungarian translations of foreign-language documents are acceptable.
DPD will not verify the validity or effect of the documents specified in this section (6.5.7), and, of the presented documents, will accept those most recently issued.
6.5.8. Pursuant to §10 of the Decree, the Customer may retrospectively issue instructions for modification of the address marked on the Consignment, to ensure delivery of the Consignment, until it is handed over to the carrier, or in the case of an undeliverable parcel, based on prior notification, until such time as the Consignment is destroyed. Before the Consignments leave the collecting DPD depot, the sender may request their return, or modification of the address data. In this case, DPD is entitled to claim reimbursement of the costs that arise as a result. The Customer is entitled to modify the address data of postal Consignments – until the commencement of delivery to the recipient – even after the Consignments have left the collecting depot. DPD may charge a fee for the modification.
6.5.9. On a daily basis, the courier prepares a proof of delivery (POD) sheet, containing the data of Consignments to be delivered. The Addressee must certify receipt of the Consignment by signing the POD, and writing his or her name in block capitals alongside the signature, or – in the case of Addressees that are not natural persons - indicating the name of the Addressee and the name of the person accepting the Consignment of the Addressee's behalf. The Addressee confirms delivery of the Consignment by signing the POD sheet, and on the delivery receipt bearing the Consignment’s parcel number. If the first attempt at delivering the Consignment is unsuccessful, DPD informs the Addressee of this fact in a written notification, and the Consignment is returned to the DPD depot, where it receives an ID scan. Following this, DPD will re-attempt delivery on the next working day. If this attempt is also unsuccessful, then the Addressee has the opportunity, within seven days of issue of the second notification, to agree with DPD, by telephone, a final time for taking delivery of the Consignment. After this period has elapsed the parcel will be returned to the Customer. In the case of international Consignments, the parcels are only returned after notification by email. The Customer is obliged to certify receipt of the returned Consignment by signing the POD sheet.
6.5.10. If delivery or return to the Customer is impossible owing to inadequate addressing or return address, then DPD shall proceed in accordance with the provisions of §16 of the Postal Act.
All Consignments will be classified as undeliverable which, for reasons beyond DPD’s control, it is impossible to deliver to the Addressee (or other authorised recipient) or return to the Customer, or in respect of which the fee has not been paid by the Customer, or – in the case of an agreement to this effect – the Addressee (or other authorised recipient).
DPD is obliged to store undeliverable Consignments. With respect to such storage, the provisions of the Civil Code pertaining to responsible storage shall be applied, with the following exceptions:
a) within one month of the 60th day from establishing the parcel’s undeliverable nature, DPD – signifying a deadline and warning of the legal consequences of failure to take delivery – is obliged to demand that the Addressee, or, if this is unsuccessful, the Customer, take delivery of the consignment. If neither the Addressee nor the Customer responds to the demand, or if they respond but fail to take delivery of the Consignment, then DPD is obliged to store the Consignment for six months from the date of its submission for sending, and then may open parcels and sell, or – if unsaleable – destroy the contents.
b) If DPD establishes the content of a parcel is perishable, then DPD may immediately open the parcel and sell or – if unsaleable – destroy the contents.
After deducting any arising costs from the revenue from the sale, DPD must place any remaining funds from the above sale in court escrow, indicating the extent of deducted costs.
If, after collection of the Consignment, DPD becomes aware, or has good reason to assume that it must refuse fulfilment of the contract for any of the reasons specified in §14 (9) a) or b) of the Act, then DPD shall withdraw the Consignment from the postal system and place it at the disposal of the authority with the appropriate competence and jurisdiction. The Customer must – in the absence of any instructions to the contrary from the authorities – be immediately informed of the withdrawal of the shipment.
6.6 Acceptance of Consignments
At the time of acceptance, the person accepting the Consignment is obliged to examine the Consignment in the presence of the courier, and, in the event of any obvious, recognisable damage to the Consignment’s external packaging, open it and, together with the courier, make a record of the recognisable flaws or other damage, describing the nature, extent and probable cause of the damage, as well as a detailed description thereof, and to immediately report the damage to DPD. The recipient is obliged to take all reasonable steps to mitigate the damage.
The partial loss or damage of the Consignment – if it is recognisable – must be immediately reported on the delivery document at the time of delivery or return delivery of the Consignment. A failure to do so will result in the loss of rights. In the absence of a delivery document, or if the partial loss or damage is not immediately recognisable at the time of delivery (return delivery), then the loss or damage must be reported in writing to DPD within three working days of its being recognised, but no later than within eight days of delivery or return delivery. A failure to meet this deadline will result in the loss of rights. Following the indication or reporting of the loss or damage, DPD has 30 days in which to investigate the case and respond in writing. If the Customer/Addressee has indicated or reported the complaint in the manner specified herein, within the deadline specified, then he or she shall be entitled to assert his or her claim within one year of receiving the reply from DPD, or if DPD does not reply, from the expiry of the 30-day period following the report. A failure to meet this deadline will result in the loss of rights.
The Customer is obliged to provide DPD with the opportunity to ascertain, at first hand, the nature and extent of the damage.
6.7 Opening of Consignments
DPD can only recognise the contents of by the DPD forwarding parcels in necessary measure for the performance of the service. DPD can investigate not-closed consignments only in the purpose of collection, processing, forwarding or in order to get sufficient information for the delivery.
DPD may open the closed parcels, if
a) the packaging of the parcels is damaged such a way that the opening is reasonable in order to save the parcel and re-packing without opening would not ensure the protection of the content of the consignment
b) to avoid or prevent danger if the contents of the Consignment (which is undeliverable or rejected to be taken over) may be dangerous to property or persons;
c) the situation is the case defined in clause 6.5.10.
d) to ensure lawful customs formalities;
e) to find out the contents and value of a Consignment which has been declared as undeliverable or has been rejected and cannot be returned to the Sender, and therefore the Consignment has to be sold or destroyed;
f) if the delivery/returning of the Consignment is impossible because of an error of the Consignee’s or the Customer’s address of delivery or any other data or for any other similar reason;
g) in case the Customer, in spite of a written or verbal request, fails to provide DPD with the necessary requested information within 14 days in the case of consignments to be cleared through customs, or within 7 days in the case of any other consignments. If the goods are dangerous or perishable or in the case of any other similar circumstances, DPD may open the Consignment immediately without the above periods of notice.
7. Fee settlement
The Customer makes use of DPD’s services in exchange for a fee. The extent of the fee depends on the weight and destination country of the Consignment. The weight of the parcel is the weight established on DPD’s officially calibrated automatic scales.
In the absence of any separate agreement to the contrary, the regular service fees – valid on the day of sending – based on DPD's prevailing pricelist (fee table) shall apply. The provisions pertaining to the prevailing pricelist, discounts and gratuities constitute an appendix to these General Contractual Conditions.
DPD will inform the Customer in advance of any changes to the fees for the Services, by displaying them at Customer Service Centres and on its website, at least 15 days before the changes come into effect.
In case of export parcels, the cost of return transport from abroad in excess of the service fee must be borne by the Customer, and the Customer must make a declaration on such costs in a separate order based on an offer received from DPD.
If the Recipient fails to pay customs liabilities (import duty, VAT, etc.) at the appropriate destination, the Customer must pay this amount.
If a Recipient abroad has to make any payments (e.g. fees, costs) to DPD or such Recipient causes costs to emerge, the Customer must pay such amounts if the Recipient abroad fails to pay them on first notice.
In the case of a one-off delivery request, the fee for the Service is to be settled in cash at the time of collection.
Subject to a special written agreement, the settlement of fees may also take place on a monthly basis, by bank transfer, within 8 days of the issue of an invoice. If the Customer fails to settle by the specified deadline, then the Customer shall be obliged to pay default interest, at the rate specified in the Hungarian Civil Code, in respect of the period of default, as well as all legal and other costs arising in the course of collecting the debt. If the Customer fails to settle by the payment deadline, DPD reserves the right to retrospectively withdraw any discounts granted previously under the terms of the special written agreement. Any failure on the part of the Customer to fulfil his payment obligation will constitute a gross breach of contract, and may result in the immediate termination of performance of the Service.
DPD is entitled to offset its overdue claims against any similar claims of the Customer, and is entitled to enforce its rights of retention and lien in accordance with the effective statutory provisions.
The Customer shall not be entitled to offset any outstanding amounts receivable by it from DPD against the Customer’s debt, and the Customer may not exercise any withholding rights. This provision shall not apply to receivables for which a court order has been passed or which have been recognised as justified by DPD.
8. DPD’s liability
8.1 Pursuant to the provisions of the Postal Act and the Civil Code, DPD is liable for damages resulting from the destruction, full or partial loss, or damage of the Consignment from the moment of pick-up to the moment of delivery, unless such damage was attributable to
a) unpreventable reasons not attributable to DPD
b) the internal attributes of the Consignment, an unnoticeable flaw in the packaging, or
c) the Consignment of a party other than the damaged party.
8.2 DPD’s liability is limited to the actual damage sustained by the goods, and does not extend to cover consequential losses.
8.3 In addition, DPD shall not be held liable if the damage concerned used packaging materials/equipment, and for the loss of or damage to parcels excluded from transport under point 4.5 of these General Contracting Terms and Conditions; or if the customer fails to inform DPD in accordance with point 4.5 that Parcels are excluded from transport and DPD has no way of determining whether this is the case.
8.4 In case a courier mail agreement is concluded between DPD and the Customer for the delivery of wine (Wein Logistik) and the goods are packed and posted in packaging without a so-called quality certificate, DPD excludes its liability for any damage to the contents, which is acknowledged by the Customer by ordering the service.
Upon payment of compensation DPD offers the Customer boxes suitable for the delivery of consignments containing wine bottles, which can provide better protection against any mechanical effects possibly occurring during transportation. However, DPD will not undertake a guarantee even for these products and for the transportation without any damage to the contents of consignments packed in this manner.
8.5 The Customer is liable, to the full extent stipulated in the statutory provisions, for all damages caused by himself or his subcontractor, which, owing to the sending of items that are excluded from shipment, are sustained by the property or transportation vehicles of DPD or its subcontractor, or to other Consignments submitted to DPD for shipment, as well as for all related personal injury and other costs.
8.6 DPD is not liable for damage sustained by Consignments between the points of pick-up and delivery, if such damage was caused by the following:
- the actions or negligence of the Customer, his subcontractor, the Addressee or the owner of the goods contained in the Consignment,
- the nature of the parcel, or any deficiencies thereof,
- inadequate, inappropriate or otherwise deficient packaging,
- the unsuitability of the parcel label or other handling instructions for precise identification, or the misleading nature of superfluous markings,
- the use of a single identification label to mark a Consignment consisting of several parcels
- the marking of a single Consignment with several identification labels,
- incomplete, inaccurate or misleading information from the Customer regarding the content or nature of the parcel.
8.7.1. In the framework of domestic postal service DPD shall pay lump-sum damages for the delayed delivery of a guaranteed delivery time postal consignment unless it proves that the delay occurred due to any unpreventable reason not attributable to it. The amount of the lump-sum damages shall be twice the amount of the fee paid for the guaranteed delivery time postal service.
8.7.2. In the framework of domestic postal service DPD shall not be liable for the delayed delivery of a postal consignment not ordered with guaranteed delivery time service.
8.7.3. If in domestic traffic the delivery – or an attempt at the delivery – of a postal consignment does not take place within fifteen days following its posting, the consignment, in the absence of any agreement to the contrary between the parties, shall be deemed as lost and the rules related to the loss of consignments shall be applicable to the damages.
8.7.4. If the postal consignment to be deemed as lost pursuant to section 8.7.3 is found the consignment shall be delivered. However, the damages already paid pursuant to section 8.7.3 need not be repaid to DPD even in the case of delivery.
8.7.5. In the framework of domestic postal service if a guaranteed delivery time and value-declared postal consignment is destroyed or completely lost DPD shall pay as damages the higher of the amount specified in the value declaration as amount of damages and the lump-sum damages specified pursuant to section 8.7.1.
8.7.6. In the framework of domestic postal service if a guaranteed delivery time but not value-declared postal consignment is destroyed or completely lost the damages payable shall be determined based on the damage caused by the destruction or complete loss of the consignment, however, the amount of the damages may not be less than the lump-sum damages specified pursuant to section 8.7.1.
8.7.7. If in the framework of domestic postal service a guaranteed delivery time and value-declared postal consignment is partially lost or damaged, and DPD delivers the remained part of the consignment or the damaged consignment with a delay, then DPD shall pay damages both for delayed delivery as well as for the partial loss of, or damage to the postal consignment. The amount of damages shall be up to the higher of the total value specified in the value declaration and the lump-sum damages payable for the delay (8.7.1).
8.8. In the cases specified in sections 8.1 to 8.7 neither DPD may refer to the fact that the damage caused is lower than the lump-sum damages specified there or the amount of the declared value nor the Customer/User may refer to the fact that the damage caused is higher than the lump-sum damages specified there or the amount of the declared value.
8.9. In the case of Consignments of a value higher than EUR 520 DPD shall be obliged to accept the order only if the Sender has certified that he has concluded an over-insurance or a supplementary insurance for the Consignment(s) (the total value of the Consignment(s)) or he has made a written declaration that he limits his claim for damages arising in connection with the transportation of the Consignment (e.g. damage, loss) to EUR 520.
9. The submission complaints, the handling of claims
The Sender/Addressee, or the proxies thereof, are entitled to address complaints to DPD.
Complains must be submitted to DPD verbally or in writing (by mail, fax or email), indicating the following:
- time of pick-up of the Consignment
- parcel number, as indicated on the Consignment's parcel label;
- the complainant’s (Customer/Addressee) details (name, seat/address, ID number - parcel number, reference number - tax number, bank account number if applicable), and his company or personal signature;
- description of the complain, indication and description of the possible flaw in the Consignment or the service and the likely cause; and
- indication and description of the damage and a calculation of the extent of the damage claim.
Documents substantiating the grounds for the complaint, such as the deed specifying the content of the shipment (waybill, original procurement invoice, etc.), as well as the document certifying procurement and the procurement price, or manufacturing costs, of the Consignment, the record prepared jointly with the courier, and where necessary the expert’s declaration necessary for determining the extent of the damage, must, if possible, be enclosed with the complaint.
A complaint is defined as a report in which the Customer/Addressee claims that the service provided by the service provider, or the work performed by an employee of the service provider, has failed to comply, partly or fully, with the statutory requirements or with the provisions of these General Contractual Conditions. The use of the information service – by Customer/Addressee – for the purpose of obtaining precise information regarding the delivery of Consignments, shall not be regarded as the making of a complaint. Complaints regarding the Consignment may be made within the one-year limitation period from the day of sending, or in the event of an objection to activities or conduct, with one year of becoming aware of such activities or conduct, but at the latest within two years of the performance or displaying of such activities or conduct.
DPD maintains a record of received complaints and the means by which they are dealt with. DPD investigates every complaint that it receives.
DPD is obliged to examine the complaints it receives free of charge, within the framework of a simple, transparent and discrimination-free procedure. DPD responds to all complaints in writing within the shortest possible time, but no later than 30 days from the receipt of the complaint. This deadline may be extended once by a further 30 days, of which fact the complainant must be informed at the time of extension. DPD does not state its reasons for affirmative decisions regarding complaints or compensation claims, but will provide justification in the event of a rejection or partial rejection of a claim based on the prevailing statutory provisions, these General Contractual Conditions, and the documents examined during the investigation of the complaint.
If the complainant does not find the response to the complaint acceptable, or DPD fails to respond within the specified deadline, then the complainant may turn to the communications authority and Communications Consumer Rights Representative to request an investigation of the complaint and/or the means by which it was handled.
DPD will provide for the settlement of any substantiated damages – subject to availability of the data necessary for payment – by bank transfer within 8 calendar days of the decision to pay such damages.
In all other matters related to the judging of complaints and elimination of the underlying injury, DPD's Complaints Handling regulations shall prevail.
10. Insurance
DPD’s insurance extends to cover all Consignments. DPD’s insurance extends to cover DPD’s liability as defined above, and the damages defined above, up to the value specified in the conditions of the insurance policy, as well as the shipment and transportation costs, up to an amount equal or equivalent to EUR 520, that is five-hundred and twenty euros, in case DPD’s liability for any damage to Customer’s Consignment can be stated.
The sole beneficiary of the insurance is the Customer, and claims that arise may not be assigned to third parties.
If the value of the Parcel exceeds an amount equivalent to EUR 520, that is, Five hundred and twenty Euros, the Customer has a possibility to take out extra insurance on the Parcel (up to a maximum of EUR 13,000 that is, Thirteen thousand Euros per Parcel) against an appropriate fee. Higher insurance coverage may be taken out for all or a part of the Parcel, at the Customer’s discretion. This must be agreed in written at the time of concluding the transport agreement but no later than at the time when the Parcel is accepted for transport. For Parcels transported to outside Europe, such higher insurance coverage must be agreed in written with DPD in each instance. Parcels covered by other insurance shall be excluded from DPD’s insurance. This extra insurance is available only to our contracted partners.
11. Enquiries, complaints
At the request of the Customer or the Customer's duly authorised representative, DPD's Customer Service Centre will provide information, in written or other substantive form, regarding the performance of the DPD services used. This service is provided free of charge within six months from the day of sending the Consignment.
12. Prevailing law
With respect to matters not regulated herein, the provisions for the Postal Act, the Civil Code and other relevant statutory provisions shall prevail.
DPD shall make the currently effective wording of these General Contractual Conditions available to Customers at its Customer Service Centre and via the global website of the DPD international network (www.dpd.hu and www.dpd.net). DPD shall publish any amendments to these General Contractual Conditions at least 15 days prior to their coming into effect, and shall make them available in the manner described above.
13. Legal disputes, miscellaneous provisions
In the event of a legal dispute, the parties shall seek the primary form of legal remedy in accordance with the prevailing statutory provisions, or if this is unsuccessful, they stipulate the exclusive jurisdiction of the court at the place of the conclusion of the contract / or of the Central District Court of Buda or the Metropolitan Court of Budapest depending on jurisdiction, if the rules of law in force permit.
The Parties may depart from the provisions of both the Decree and the contents of these General Contracting Terms and Conditions in a separate – written – agreement concluded for individual instances. However, neither any separate agreement between the Parties nor these General Contracting Terms and Conditions may contain provisions that threaten the life, health or bodily health of DPD, the Customer, the Recipient or third parties or the right to safely collect the Parcel.
The Parties may depart from these General Contracting Terms and Conditions only in writing. This requirement of written form may not be waived verbally.
Any claims against DPD in connection with a given Consignment shall become time-barred after the lapse of one year following the 15th day following the posting of the Consignment.
The invalidity of any provision of these General Contracting Terms and Conditions shall not affect the validity of the remaining provisions.
Budapest, 20th January 2012
DPD Hungária Futárpostai, Csomagküldő Szolgáltató Korlátolt Felelősségű Társaság
[1]traceable management: on the basis of the individual identification mark of the consignment, DPD as a postal service provider provides retrievable information on its homepage for each consignment regarding the place and date of collection, the date of delivery, the status of the person taking over and, in the case of an unsuccessful attempt at delivery, the further management of the consignment.
Domestic
Express-Service
