Currently, there are more and more fraud attempts in the internet/by email and by phone. In such cases, third parties try to induce potential buyers to transfer money, or try to obtain data in connection with supposed parcel deliveries, through fraudulent use of the DPD name and brand.

Please exercise extreme caution in the following cases:
Over the internet, goods are offered for sale. The seller suggests sending the goods to the interested person for inspection. In return, the purchase price is supposed to be paid to DPD. According to the seller, the monetary amount would only after inspection of the goods and final buying decision be forwarded to the seller, and would otherwise – if the buyer is not satisfied – be transferred back by DPD, or a DPD Agent respectively. Through this, the prospective buyer is made believe that the transaction is safe, and that only if they accept the goods, the money is paid to the seller by DPD, and the buyer therefore is not taking a risk. Often, there are websites linked to, which are configured in a way so they appear as if they were an official DPD website, and terms are used such as “DPD International”, or “DPD International Agent”.
Or:
Persons receive emails from a source appearing to be an official DPD entity (“your DPD team” or similar) and are prompted to pay money upfront to enable an alleged parcel delivery.
In some cases, in connection with alleged parcel deliveries, even sensible customer data is requested (such as PIN, passwords and credit card details).

Please keep in mind:
DPD never collects payments in the form of upfront payments in connection with the transport or purchase of goods! This applies in any case, whether the request to pay comes from (supposedly) DPD directly, or whether a seller of goods wants payment to be made (seemingly) to DPD and so DPD is posed as a neutral service provider involved in the payment process.

The only exception where DPD accepts payments is in the case of Cash On Delivery shipments. In the case of COD shipments, however, the payment is due explicitly at the actual time of delivery of the goods, and at no other time.

Furthermore, DPD never asks – neither in writing nor by phone – for data such as PIN numbers, passwords, credit card details or similar information.

If you learn of such attempted fraud we recommend that you should make a complaint to the responsible police/public prosecutors without delay, so that future criminal offences can be prevented.

When in doubt, DPD is happy to assist under the following service phone number:
+352 395339 21 ou via mail info@dpd.lu

Please note:
DPD assumes no liability for damages caused due to unjust use of the DPD brand, and any fraudulent activity caused in connection with it.

We hope these notes will help you to make sure that you do not become the victim of fraudulent criminals.

Your DPD