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FAQ

Do you have a question about sending parcels from a DPD Parcel Shop? Check if your question is listed below.

Do you have a question?

What is a DPD Parcel Shop?

Why is the DPD Parcel Shop easy?

How much does it cost to send a parcel from a DPD Parcel Shop?

Which information should be filled out on the DPD Parcel Shop label?

Where can  I find a DPD Parcel Shop?

How do I recognize a DPD Parcel Shop?

What is the maximum size and weight of my parcel?

Which conditions the packaging should fulfill?

What are the restrictions for the contents of my parcel? 

To which destinations can I send my parcel?

Do I receive a proof of delivery?

Is my parcel insured?

Can I choose a date of delivery?

What time do you deliver my parcel?

How do I know when my parcel has been delivered?

What happens if a recipient is not at home to receive my parcel?

What happens if the recipient refuses to accept my parcel?

Can the driver collect the payment for the contents of my parcel (C.O.D.)?

Can I also send my parcel to a PO Box?

Under which conditions do I send a parcel from the DPD Parcel Shop?

Do you have a question for our Customer Service?

Can I also send postal items from a DPD Parcel Shop?

Is your question not listed? Please mail us your question, we will gladly answer it.

Or call our Customer Service: 0900- 44 66 222 (local rate, Monday to Friday 8.30 – 17.00 hrs.)

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