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Consignees can now arrange the repeat delivery of their shipments right round the clock

Aschaffenburg, 31 March 2008 – Consignees who are not located at home when DPD delivers their parcel can now provide new delivery instructions flexibly and conveniently via the recently launched portal www.neuzustellung.de. A range of options is available here, enabling them at any time to arrange for their parcel to be delivered to a different address or to a DPD Parcel-Shop, for example, with just a few clicks of the mouse. Delivery on a different date is also possible.

After an unsuccessful delivery attempt the www.neuzustellung.de service portal gives consignees the opportunity to arrange the next delivery to their individual requirements, without being dependent on business hours. If instructions are given by midnight the repeat delivery will as a rule be made as early as the following day. Delivery to a different address – for example to the consignee's place of work or to a different town – is just as possible as delivery on any date which the consignee selects. Alternatively parcels can also be redirected to a DPD Parcel-Shop and collected from there.

This service once more demonstrates DPD's customer focus in both the business and private sectors. The service benefits shippers and their consignees to an equal degree, because thanks to the new portal goods reach their destination even faster and more reliably. The online service is simple to operate, only takes a few minutes and requires no registration. Among German parcel service providers this DPD facility is unique.

The basis for redirecting a shipment is the parcel notification number, also a new development, which appears on the delivery notification card that is left in the consignee's letter box. Of course it will continue to be possible for customers to arrange repeat deliveries by phone. And if consignees don't decide to take advantage of this new option for organising the repeat delivery of their parcels themselves, DPD will as usual make its maximum of three delivery attempts.