Collection request. We collect problem goods from the customer, bring them to you, or deliver them to a third party such as the manufacturer. Customer service will inform you about the requirements. This service is available in conjunction with DPD CLASSIC in the following countries: Austria,  Belgium,  Bulgaria,  Croatia,  Czech Republic,  Denmark,  Estonia,  Finland,  France,  Germany,  Ireland,  Italy,  Hungary,  Latvia,  Lithuania,  Luxembourg, Netherlands  Poland,  Romania,  Sweden,  Switzerland,  Slovenia,  Spain,  United Kingdom.