•DPD extends customer service by introducing weekend delivery
•With the DPD Parcel Navigator to your desired date
•DPD is the only private parcel service provider that delivers upon customer’s request on Saturdays as well
Leopoldsdorf near Vienna, 14th November 2016. DPD Austria – Austria’s leading private parcel service provider – offers its customers an improved level of service since the beginning of November: Upon request parcels can also be delivered on Saturday after redirection.
Even more flexibility for customers
„The everyday life of our customers is colorful and the working week most of the time quite stressful. Therefore, what could be better than getting a parcel delivery on a Saturday – when one’s at home.“, says Rainer Schwarz, general manager of DPD Austria, and he adds: „Since the start of November our private customers have the option to choose a Saturday as well when redirecting their parcel – completely flexible, relaxed and also for free.”
The Saturday delivery is navigated with DPD’s parcel navigator (www.paketnavigator.at). With this tool customers can determine the location and date of their delivery. For the first time it is possible to redirect parcels to a Saturday with the extension of the option of disposition “change date”. The redirection has to be done by Friday 5:30 pm at the latest. The customer can not only define a Saturday delivery but also choose the desired location – the desired neighbor, an alternative delivery address or a DPD Pickup Parcel shop. Rainer Schwarz mentions: “The parcel delivery acts upon customers’ needs not the other way round.”
Parcel live tracking and redirecting until the very last minute
With the DPD parcel navigator customers also have the opportunity to track their parcels live via Live-Tracking. With the corresponding tracking number it is possible to start the parcel tracking in real time and even redirect the parcel until just before the delivery if someone is not at home after all. When the customer chooses the delivery to a DPD Pickup Parcel shop the nearest one will be shown in a matter of seconds. “Quality as well as innovative customer service is really important to us from DPD and that six days a week.”, concludes Rainer Schwarz.
About DPD Austria
DPD Austria (DPD Direct Parcel Distribution Austria GmbH) is Austria’s leading private parcel service provider and is part of the dpdgroup, the second largest international parcel service in Europe. Founded in 1988 as Austria’s first private parcel service (at the time APS – Austria Parcel System), DPD is based on the logistics infrastructure of its shareholders – Austria’s leading freight forwarders Gebrüder Weiss, Lagermax and Schachinger. DPD Austria offers a first-class range of products and services for the national and international parcel distribution. Throughout Austria DPD has a workforce of approx. 1,700 with a total of 1,000 vehicles which in 2015 handled more than 41 million parcels. Meanwhile the DPD Pickup Parcel shop network in Austria includes 1,000 parcel counters for acceptance and collection. By using innovative technologies, local know-how and first-class customer knowledge DPD offers best possible parcel services for consignor and consignee. Recently DPD got rated as Austria’s fastest parcel service provider.* Additionally, as part of the dpdgroup DPD Austria offers access to a network with about 24,000 Pickup Parcel shops throughout Europe and international delivery to 230 countries. 50,000 employees work in this network to handle 3.6 million parcels every day.
*Parcel-Test, Industriemagazin, June 2016
More information and images can be found at https://www.dpd.com/at/home/ueber_dpd/presse_center
For further information please contact:
BRUGGER DENGG PR,
Dr. Hanna Brugger-Dengg,
T 0664 105 31 48,