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Parcel Return Logistics

Nowadays parcels don't just have to be delivered to the customer as fast as possible, but if required they have to be shipped back to the consignor equally quickly and securely. As your partner for perfect parcel logistics DPD can offer you a fast, customer-friendly and uncomplicated pickup and return service - one of the most important service benefits you can offer your customers.

This is how simply DPD's returns logistics works for you and your customers:

  • You place the collection request either online via or you contact your DPD depot. At the same time you tell your customer to have the parcel packed and ready for collection.
  • On the selected working day the return parcel is picked up and returned to the required address via the DPD system.
  • And as usual, each DPD parcel can be tracked all the way to its destination, with the parcel history visible at all times.
  • As a special service for free DPD customers receive promptly a message about unsuccessful returns: the RH-InfoMail. This information also includes reasons for return problems. It is even possible only to be informed about a certain reason for unsuccessful returns. The only thing we need for sending you this message is your e-mail address.

For more information please consult your local depot