Your questions answered – at the click of a mouse.
Frequently asked - here are the answers Simply click on a question and you will immediately receive the information you are looking for. If your particular question is not covered, please use our contact form.
Frequently asked questions
Each parcel gets a parcel label number assigned. This number grants the clear identification of the parcel.
The parcel label number is a fourteen-character number, which is assigned explicitly to one parcel. If we weren't able to deliver your parcel, you will find the parcel label number on our parcel information in your mail box. Or you will receive a Predict email that announces your parcel.
The PIN-number is an explicitly to one parcel assignable number. If we weren't able to deliver your parcel, you will find the parcel label number on our parcel information in your mail box or you will receive a Predict email/email from the consignor which announces your parcel.
You will need the PIN-number to check the status of your parcel online or to change the day, respectively the place of the delivery with just a few clicks on paketnavigator.at.
A parcel notification/parcel info is being left in your mail box by our driver if we missed each other and could not deliver. On it you can find the parcel label number and the information we left about a redelivery. With the parcel label number you can check the status of your parcel or change with just a few clicks the day/location of your delivery online. (paketnavigator.at)
Usually one of our 1.200 Pickup Parcel shops with a personal contact person is always close by. And a lot of them have longer opening hours for everyone who has to deal with more important errands during the day.
How can our Pickup Parcel shop help you?
• Returns: We return your parcel for you.
• Shipping: Post your parcel or your DPD Web Parcel.
• Acceptance: Let your parcel be sent to us.
If our driver is not able to meet you to deliver the parcel, you will get a parcel information card (in your mail box or on your door). With this card we inform you for example about your parcel being left at your desired location or left with a neighbour or at one of our Pickup Parcel shops for you to pick up.
Recipients of Predict-Parcels have the opportunity to reroute their parcel using the Parcel Navigator before the very first delivery. Before the scheduled delivery we send you an email to inform you about a three hour time frame in which you can expect your parcel to be delivered.
Frequently asked questions regarding this topic:
If a parcel doesn't get delivered in the stated time frame, contact us using the following contact form or call our central customer service hotline 0810 810 373*, Mo - Fr 7 -18 o'clock. (* throughout Austria max. 0,10€/min.).
We are happy to help you.
The delivery of your parcel depends on the chosen product and country. The parcel shipping within Austria usually takes one working day (Monday - Friday).
With international shipping your parcel usually reaches its destination within Europe in 1 to 4 working days. Recipients in other countries get your parcel within a maximum of 10 days.
The Time Span Calculator shows the detailed time spans for more than 230 target countries of DPD. Should you have already rerouted your parcel using the Parcel Navigator we will deliver your parcel either the next day after the scheduled delivery date or on the from you chosen working day (Monday - Friday)
With our Business-Service Primetime parcels for commercial senders can also be delivered Saturdays.
Please insert your parcel label number into the search box below and then click the arrow button to find out the current location of your parcel:
Reroute your parcel easily with the Parcel Navigator.
To place the parcel at a save place or deliver it to your neighbor, we will need your permission to leave the parcel without your signature. You will find the document here.
Every parcel shipment can be customised to your specific requirements.
The following supplementary services are available to you:
Girth is the maximum permitted parcel size. It is calculated as follows: the [height + width] x 2 + length of the parcel in cm.
Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aeroplane in relation to its weight and, in the interests of economic and ecological loading on passenger aircraft, is calculated using the following formula: length (cm) x width (cm) x height (cm) / 5,000 (cm3/KG)
With the DPD girth or volumetric weight calculator you can check quickly and simply if your parcel complies with the permitted girth.
Your Parcels must not be heavier than 31.5 kg. For Pickup parcelshop deliveries and returns the maximum weight is 20 kg.
Sorry, unfortunately we aren't able to deliver to P.O. Boxes.
DPD Web Parcel provides online shipping which is especially suited to small-scale private or commercial consignors, enabling them to ship their parcels quickly and conveniently.
It's as simple as this!
- You register online.
- Select the product and enter the address.
- Pay online by credit card, Direktüberweisung or PayPal.
- Print out the parcel label.
- Drop the parcel off at a Pickup parcelshop and your parcel will reliably reach its destination.
You will find a list of prices and parcel sizes here.
With our 800 depots we have a wide-ranging international transport network which is being expanded continuously. Our depot locations are selected on the basis of transport accessibility and socio-demographic factors. As a result you can ship parcels to more than 230 countries with us, enabling you to open up new markets.
More information about DPD as a company.
A commercial invoice or a pro forma invoice has to be issued for every parcel which is sent to a country outside of the EU. The difference is that
- a commercial invoice is required when the goods have commercial value.
- a pro forma invoice is required if the goods have no commercial value.
In both cases the document contains the relevant data of the consignor and consignee, together with a full description of the goods and details of their value. The consignor has to sign the invoice and add it to the parcel with three copies. With us you can conveniently create the commercial invoice online.
Our parcel label performs a number of tasks at the same time. It is the address sticker, contractual basis, freight order, certificate of insurance and basis for payment all in one. This is practical and makes it unnecessary to stick several shipping labels on a parcel. Parcel labels are available from your local depot or Pickup parcelshop or online via the DPD Web Parcel.
In fact every parcel we ship is insured. We automatically insure every parcel to a goods value of 520 €, but in the case of Pickup parcelshop deliveries and return shipments the insurance cover is 250 €.
We can only tell you what your shipment will cost if we have all the relevant details. This is the only way to avoid unnecessary follow-up charges for incorrectly measured or weighed parcels. In order to check the weight of your parcel you could use your bathroom scales, for example. To measure your parcel you could use a long ruler, a folding ruler or measuring tape. You'll find more information in our packing guide.
However, if your parcel data doesn't match the measurements taken by the transport provider, DPD reserves the right to charge you for any additional costs which arise.
Packing in general
For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. By the way, parcels packed together as a bundle are excluded from transport.
Choice of packagingCompared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them.
The outer packaging should be tightly closed and well-sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. If this is the case you should use a larger cardboard box. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
You should use soft padding for light goods and harder padding for heavy goods in order to provide a certain amount of play, while avoiding any impact. The goods must be protected and fixed in place on all sides. The contents should not be able to move around inside the packaging. If the contents of the parcel vary you should select whatever inner packaging will make sure that the most sensitive articles are well protected and can't come into contact with the outer packaging. Space for braking impact should not be filled up. This applies above all to specially designed packaging, to prevent transport impact being transmitted to the contents of the parcel.
All the relevant parcel labels (DPD parcel label, company address sticker, C.O.D. sticker) should be applied to the upper (largest) surface of the parcel. They should be close to each other but not overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings.
The consignee address
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels the telephone number should be added to the consignee address
Every parcel is given an individual parcel label number. With this number you can check on the current location of your parcel via the online parcel tracking function (www.paketnavigator.at).