You can contact DPD by voicebot, chatbot, phone or by checking the answers in the help center.

Find a DPD parcel shop

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Find a DPD parcel shop

Pickup parcelshops nearby

Are you receiving a parcel?

Choose how to get in touch

DPD Digital Assistant

Chatbot

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Chat with us about your delivery 24/7

Chatbot at the bottom of this page

Speak to one of our agents

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Call our Customer Care team on 070 222 222*

*Mon - Fri: 8am - 6:00pm, excluding bank holidays,  € 0.30/minute

Are you a sender?

Customer service for senders

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Relevant information about shipping within Belgium and abroad.

informatie

Please visit our

Click here for the the complaints and claim settlement procedure.

 

 

FAQ

Receiving and redirecting parcels
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 Yes, upon request and upon presentation of the front of an ID to ensure that we are talking to the right person. 

Would you rather not take a photo of your parcel upon delivery? You can let the driver know.  

For every parcel that our drivers hand over, they first ask the recipient to sign for receipt. In most cases, this goes perfectly, but sometimes a signature is difficult to read ... and therefore not a valid proof of delivery. We will now eliminate any doubts about the delivery - and about who signed - by taking a photo as additional proof of delivery. 

Yes, we have a clear data policy to handle data safely. In addition, the recipient can always refuse the photo, after which the driver asks for a signature. We store the photos for 3 months. Photos that are being doubted or being complained about, are being deleted after checking. 

Download the app and follow your parcel in real time

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Download the app and follow your parcel in real time

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