Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number. As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

The longest side of the parcel should be no longer than 175 cm and the overall size (2x height + 2x width + length) should be 300 cm maximum.

Individual parcels must not be heavier than 31,5 kg. The maximum weight for parcels which are handled via our Pickup network is 20 kg.

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

As of 1 January 2023, the fuel surcharge is being replaced by the energy surcharge. More information can be found here.

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven\'t been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor\'s parcel data diverges from the measurements which are taken at the depot.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.

The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.

The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:

Length x width x height / 6000 = volumetric weight

The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.

(for shipments which contain a number of packages you simply add the individual results)

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

• Jewels, precious stones, precious metals, pearls

• Securities (coins, banknotes, bills of exchange, bearer titles and other titles)

• Means of payment (credit cards, non-cleared checks, etc.)

• Artworks, antiques, unique articles

• Publications or audiovisual media prohibited by law

• Alcohol (excluding alcoholic beverages)

• Perishable or frozen food (unless via DPD fresh)

• Flowers and plants

• Animals, dead or alive

• Narcotics prohibited by law

• Firearms and explosives

• certificates, unique documents or passports

• pelts, carpets, wrist and pocket watches

• goods whose value exceeds € 13,000 per parcel

• prescription drugs and hypodermic needles

• decorative objects and leather goods with a value exceeding € 520 per package

• human remains, body parts or organs, medical or biological research material, medical waste

• tenders and related documents, contracts, test results and similar documents to be provided

 Further information on excluded goods is available in our general terms & conditions.