You want to make changes to the delivery of your parcel? You would like to know more about parcel tracking at DPD? Are you looking for a Pickup parcelshop nearby? Or do you simply wish to contact DPD?
These are just some of the questions you can find the answer to in our FAQ. Choose your role – consignee or shipper – or the topic you want more information on – corona, Pickup parcelshop, shipping tools, myDPD, … – and then click the plus sign to read the answer to your question. Handy, fast and transparent.
At the right bottom corner of the screen you can also chat with DPD. Phil, our chatbot, can quickly track your parcel and help you change delivery details (deposit permission, change of date or place, delivery at a parcelshop…).
Referring to the latest information, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature is suspended for the time being. Instead, the driver will write down your name and the code C19 on his scanner.
In order to avoid direct contact, as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also applied by our delivery personnel.
Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered! Make use of the myDPD portal, the myDPD app or the chatbot (in the bottom right corner of this page) to give deposit permission.
You avoid close contact thanks to this delivery option. A deposit permission doesn’t require any signature. As such you don’t need to be in close contact with the driver or his scanner. The driver simply drops off the parcel in the location you mentioned and leaves.
To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.
Due to the backlog caused by COVID19-measures, your parcel might be delayed. Unfortunately our customer care cannot notify you exactly when it will go out for delivery again. You will receive a Predict notification as soon as the delivery is scheduled. We strive to deliver your parcels as soon as possible and rely on your patience and kind understanding.
Because of the high number of online purchases, delivery times may be longer than normal. As soon as our driver leaves the warehouse, you receive an email with a link to track and trace your parcel in real time (in case the sender of your parcel activated this functionality). In case you want to follow up on your parcel at an earlier stage, use our Track & Trace on our website. Make sure you have the parcel number at hand.
Or use the chatbot at the right bottom corner of our website to track the location of your parcel.
Due to the high parcel volumes and the required safety measures, we are experiencing some delay in sorting and delivering parcels. Therefore, it might occur that a recent order arrives faster than an older order. Don’t worry, your parcel is not lost. Please be aware that we are doing our utmost to deal with the backlog, and at the same time with the new incoming parcels.
Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.
If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.
If you provide us with a safe place you can take delivery of parcels at any time, even if you aren\'t at home. In this case you specify a safe splace, we deposit your parcel there, for example in the garage or carport.
If we deliver your parcel to a Pickup parcelshop there could be a number of reasons for this:
The consignor has instructed us to deliver the parcel to a Pickup parcelshop (DPD Shop2Shop)
You have specified the Pickup parcelshop as the place of delivery with our customer service, in myDPD or in our app.
We were unable to locate you at home and you have not specified a different place or day for the delivery. In this case we wish to make sure nevertheless that you receive your parcel as quickly as possible, and we therefore deliver it to a Pickup parcelshop in your neighbourhood, where you can pick it up during the shop\'s opening hours.
You can find out the Pickup parcelshop to which your parcel has been delivered in myDPD, in our app, from the delivery email in your mailbox or from the parcel notification card in your letterbox.
Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.
Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.
As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewellery, precious stones and precious metals
Coins and banknotes of any kind
Any form of payment instrument (credit cards, uncrossed cheques, etc.)
Legally prohibited publications of any kind
Alcohol (with the exception of alcoholic drinks)
Perishable or frozen foods
Animals, living or dead
Further information on excluded goods is available in our general terms & conditions.
The combined dimensions of your parcel are:
The volumetric weigth of your parcel:
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels, mail and special product formats reliably, fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 800 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.
You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn\'t suit you, you can simply specify a different day or place for the delivery in the change options.
Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.
A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …
No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.
If we don\'t locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can\'t be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.