Referring to the latest information, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature is suspended for the time being. Instead, the driver will write down your name and the code C19 on his scanner.

In order to avoid direct contact, as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also applied by our delivery personnel.

Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered! Make use of the myDPD portal, the myDPD app or the chatbot (in the bottom right corner of this page) to give deposit permission.

Don’t worry, we didn’t forget about you. However, given current circumstances, it might take a little longer before we are able to answer your question. Meanwhile, why not visit our FAQ? Chances are you find the answer to your question, and quite possibly you no longer need to use the web form next time. Would you like to have your parcel delivered at another date or place? That’s easy to arrange via the chatbot at the bottom right hand corner or directly via myDPD.

You avoid close contact thanks to this delivery option. A deposit permission doesn’t require any signature. As such you don’t need to be in close contact with the driver or his scanner. The driver simply drops off the parcel in the location you mentioned and leaves.

The telephones of our customer care team do not stop ringing. Do you have an urgent question? Please try again later. Meanwhile, why not visit our FAQ? Chances are you find the answer to your question, and quite possible you no longer need to call us.

Would you like to have your parcel delivered at another date or place? That’s easy to arrange via the chatbot at the bottom right hand corner or directly via myDPD.

Besides, the shipper will be happy to answer your general questions about your parcel’s status.

To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.

Your parcel will stay in the shop for now. You’ll receive an e-mail message with this information. As soon as you’ll be able to pick up your parcel, we’ll notify you.

As long as the situation remains as such, we will by default make two delivery attempts. If the second delivery attempt wasn’t successful, your parcel will be held in our depot for 7 calendar days. You can arrange a third delivery attempt during these 7 days on www.dpd.be/fmp. In case you didn’t ask for a third delivery attempt or the 7 calendar days have passed, you parcel will be returned to the sender.

For now, we estimate that 50% of our pickup points are still available. In these Pickup parcelshops, you can still send or receive parcels, respecting the guidelines of the government to protect your and each other’s health.

To protect our customers, consignees and the continuity of our service,  we set up an alternative procedure. The following measures should therefore be taken in account when collecting or sending parcels through our Pickup network. This procedure will remain in place until 03/04/2020 or until DPD recalls it.

• The Pickup parcelshop owner will keep a distance of at least 1m from receivers or senders of DPD parcels

• The Pickup parcelshop owner will no longer ask you to leave your signature via the scanner

• Instead, the Pickup parcelshop owner will write the receiver’s name on the scanner himself

• The Pickup parcelshop owner will enter a specific code in the field where the receiver should normally sign. This code refers to the specific plan of emergency.

Due to the backlog caused by COVID19-measures, your parcel might be delayed. Unfortunately our customer care cannot notify you exactly when it will go out for delivery again. You will receive a Predict notification as soon as the delivery is scheduled. We strive to deliver your parcels as soon as possible and rely on your patience and kind understanding.

• B2B: in case the reason for an unsuccessful first delivery attempt at a company address was corona (company closed due to corona)
• 2shop delivery: when a parcel could not be delivered due to the closure of the selected Pickup parcelshop

Our delivery procedure and returns policy have been revised as a consequence of the corona outbreak. Where before we ensured several delivery attempts or transferred the parcel to a Pickup parcelshop, these days, parcels destined for a business address will be returned to the depot after the first unsuccessful delivery attempt. Since we do not know how long this crisis will still last for and we are not able to store parcels in our depot for an indefinite amount of time, these parcels will be returned to sender. That is most likely the reason why you are confronted with more returns compared to before the corona crisis.

Whilst almost everyone in our country has been requested to remain at home, our drivers are part of that small group of key workers that have to leave their home to work. We cannot thank them enough!

When upon arrival it isn’t clear for our driver whether a business is open, they will most likely not ring the doorbell. Together we can turn this around, by requesting your professional customers to fill out and display this template. Simple instructions will make clear where our driver needs to go, making sure your parcels are delivered in all safety.

Because of the high number of online purchases, delivery times may be longer than normal. As soon as our driver leaves the warehouse, you receive an email with a link to track and trace your parcel in real time (in case the sender of your parcel activated this functionality). In case you want to follow up on your parcel at an earlier stage, use our Track & Trace on our website. Make sure you have the parcel number at hand.

Or use the chatbot at the right bottom corner of our website to track the location of your parcel.

Don’t worry, we didn’t forget about you. However, given current circumstances, it might take a little longer before we are able to answer your question.

Meanwhile, why not visit our FAQ? Chances are you find the answer to your question, and quite possibly you no longer need to use the web form next time. Would you like to have your parcel delivered at another date or place? That’s easy to arrange via the chatbot at the bottom right hand corner or directly via myDPD.

The telephones of our customer care team do not stop ringing. Do you have an urgent question? Please try again later. Meanwhile, why not visit our FAQ? Chances are you find the answer to your question, and quite possible you no longer need to call us.

Would you like to have your parcel delivered at another date or place? That’s easy to arrange via the chatbot at the bottom right hand corner or directly via myDPD.

Besides, the shipper will be happy to answer your general questions about your parcel’s status.

Because of the high number of online purchases, delivery times may be longer than normal. As soon as our driver leaves the warehouse, you receive an email with a link to track and trace your parcel in real time (in case the sender of your parcel activated this functionality). In case you want to follow up on your parcel at an earlier stage, use our Track & Trace on our website. Make sure you have the parcel number at hand.

Or use the chatbot at the right bottom corner of our website to track the location of your parcel.

Due to the high parcel volumes and the required safety measures, we are experiencing some delay in sorting and delivering parcels. Therefore, it might occur that a recent order arrives faster than an older order. Don’t worry, your parcel is not lost. Please be aware that we are doing our utmost to deal with the backlog, and at the same time with the new incoming parcels.