14 October 2025 | Advisor

How to: Signature release authorisation – it’s this easy!

At DPD Switzerland, we do everything we can to make the delivery process as easy and flexible as possible. Our goal: complete transparency and maximum control for you as the recipient. A key element here is the signature release authorisation – the perfect solution if you want to receive your parcel even when you’re not at home.

What is a signature release authorisation?

With a signature release authorisation, you allow us to leave your parcel at a spot you choose on your property – even if no one is home. Whether it’s behind the garden shed, in the garage or on the terrace: you decide the location, and we’ll deliver your parcel reliably right there.

The easiest way: our myDPD Tool or the myDPD App

Freedom means choosing your own way.
And what's the best way to do this? That's right, digitally! With our myDPD Tool or now the brand new myDPD App, you can quickly and easily set up your signature release authorisation yourself with just a few clicks. No more sticking notes on the mailbox and hoping your parcel gets left in the right spot. That's a thing of the past! From now on, the driver receives your signature release authorisation directly and digitally on their scanner.

And if you happen to not be at home and haven’t set up a signature release authorisation yet, our driver will leave a flyer with a QR code where you can easily register your preference.

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Doesn’t that sound great? With us, you take another step forward digitally.

Another advantage is that with our myDPD Tool and myDPD App, you can not only set up your signature release authorisation, but also choose additional redirection options, such as changing the delivery date or delivery address.

The next step – two ways to set up your signature release authorisation

Either via our myDPD Tool directly on our website or now, brand new, through our myDPD App:

To the Apple Store:

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To the Google Playstore:

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How can you set up your signature release authorisation (preference) in the myDPD Tool or the myDPD App?

Here’s how:

  1. Log in with your personal information

  2. Click on the banner “Your parcel, your preferred location – so easy, so stress-free”

  3. Under "My Preference" (myDPD Tool) or "Delivery Preferences" (myDPD App), activate the "Safe Place" option

  4. Fill in all relevant information and follow the next steps

  5. Press "Confirm"

 

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Safety comes first

Please make sure that the chosen drop-off location is protected from the weather, easily accessible for you, and ideally not visible to third parties. This way, your parcel stays safe and dry.

With a signature release authorisation, you are flexible and independent – just as modern parcel delivery should be.

Do you have any further questions about the signature release authorisation? Our customer service team will be happy to assist you!

Written by:

Jana Bild Blog

Jana Cybula

Content & Social Media

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