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5 March 2026 | Background

Spotlight: DPD COMFORT

Comfortable delivery for the highest demands

Online retail is constantly growing – and with it, the expectations of customers for reliable, flexible and transparent parcel delivery. Nowadays, it’s not just what you order that matters, but also how it’s delivered. With DPD COMFORT, DPD Switzerland offers a shipping solution tailored precisely to these needs. The service is for businesses that want to impress their private customers with an especially comfortable delivery experience – from shipping confirmation to successful handover.

Personal delivery that adapts to everyday life

DPD COMFORT stands for personal handover with a high level of planning reliability. Even before the parcel arrives, consignees are informed of the scheduled delivery time. This makes it easier to fit the delivery into your daily routine – whether working from home, between appointments or after hours.

If the first delivery attempt doesn’t work out, we’ll try again on the next business day. This gives us a much better chance to hand over your parcel in person. At the same time, you stay flexible: With our easy options, you can reschedule your delivery up to 15 minutes before we arrive if you need to. That way, your parcel fits your life – not the other way around.

If we still can’t hand over your parcel on the second attempt, we’ll automatically take it to a nearby DPD Pickup parcelshop. You can then pick it up there whenever it suits you during opening hours. This way, every parcel reliably reaches its destination.

Transparency and security throughout the entire delivery process

A key part of DPD COMFORT is ongoing transparency. Both shippers and consignees can track their parcel status online at any time with myDPD. This builds trust and takes away uncertainty during delivery.

Personal handover against signature gives you extra peace of mind. We also include liability up to a defined value of goods. With a standard transit time of usually 24 hours within Switzerland, you get speed and reliability. We care about sustainability too: delivery is low-emission, helping make logistics more environmentally friendly.

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The advantages at a glance

Benefits for shippers

  • Higher customer satisfaction thanks to flexible delivery options

  • Fewer enquiries thanks to proactive notifications and shipment tracking

  • Higher first and second delivery rates thanks to clearly defined processes

  • Positive brand perception through a premium delivery experience

  • Transparent processes and predictable logistics

Benefits for consignees

  • Advance notice of delivery for better planning

  • Two delivery attempts for a higher success rate

  • Flexible redirection options when needed

  • Pickup option at a nearby DPD Pickup parcelshop

  • Shipment tracking

Conclusion on DPD COMFORT

With DPD COMFORT, we offer a well-designed solution for shipping to private individuals, combining comfort and efficiency. Companies benefit from streamlined processes, reduced support requirements, and higher service quality. Consignees enjoy flexibility, transparency, and security – and experience the delivery as an integral part of a successful shopping experience.

DPD COMFORT demonstrates: A modern shipping solution doesn’t stop at transport, but stands out on the last mile with a focus on service and reliability.

Written by:

Hannes Domröse

Hannes Domröse

Digital Marketing

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