Time and time again, there are illegal attempts to fraudulently misuse the DPD brand at the expense of third parties. Here you can find everything you need to know about current dangers on the Internet and in e-mails and how you can protect yourself.
Please beware of a fraudulent email that is currently being circulated. Its subject line is ‘✈️ Paketbenachrichtigung: REGIONAL CUSTOMS DIRECTORATE’. This email refers to allegedly outstanding customs duties which are supposed to be paid by means of a paysafecard. This is a scam! DPD does not send invoices by email. After receiving your parcel, you will receive an official invoice from DPD which will show the value added tax.
If you receive the fraudulent email, we strongly urge you to notify us immediately (see table) and do not follow the instructions regarding the paysafecard.
Under no circumstances will DPD Switzerland accept liability for damage resulting from the unauthorised use of our name or brand. This goes for fraudulent requests for payment in particular. If you have any questions or information, please do not hesitate to contact us at any time.
Fake invoice e-mail
E-mails have recently been in circulation that, seemingly in the name of DPD, invite the user to download invoices in CSV format or ask the user to pay transport costs and contain a link to a different website.
IMPORTANT: DPD would like to make it expressly clear that this is misuse of the DPD brand and is attempted fraud. Under no circumstances should you click on such links. DPD accepts absolutely no liability for any damage resulting from such attempts at fraud.
Reporting fraud: What to do about phishing e-mails?
Phishing e-mails are e-mails in which fraudsters attempt to gain access to sensitive, confidential data (e.g. log-in details) belonging to unsuspecting Internet users.
If possible, forward the original e-mail as an attachment. This preserves all of the information about the original sender. You should then delete the e-mail to make it impossible to fall into the trap.
By reporting phishing attempts, you are helping to protect other Internet users. The phishing site can be taken down more quickly with your help. This prevents recipients of e-mails from being able to enter their data and makes it less likely that the fraudsters will succeed.