Guest

Do you have a question, a problem or feedback regarding your parcel shipment? You can use our contact forms to send us your enquiry quickly and easily. Whether by telephone or via one of our contact forms, our support team will review your enquiry individually and get back to you as soon as possible – reliably, personally and with a solution-oriented approach.

Where is my parcel? Or want to change the delivery?

On mydpd.ch you can manage your parcels yourself – easy, fast and flexible.*

*With a personal myDPD account or via the app, additional options are available.

Questions and answers

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When will my parcel be delivered?

If you would like to know where your parcel is currently located, click here.
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What can I do if I do not want to sign for the parcel delivery?

If you have the parcel details, you can grant us authority to leave your parcel directly via myDPD. Simply log in and set your preference. With this signature release authorisation, we will leave your parcel without requiring a signature.

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What can I do if I'm not at home at the indicated time of delivery?

Simply grant us a signature release authorisation to leave your parcel with your preferred option via myDPD.
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My house has a door code - where can I tell the driver?

Via myDPD, you can easily authorise delivery to a safe place. After logging into myDPD, simply select the “Safe place” option – all required input fields will then be displayed. You can also enter a door code here. This will be shown to our driver, enabling them to leave the parcel in the building entrance.
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Please call our customer services on 0848 373 373 with any questions you may have (customer service personal availability: Mon-Fri 8:00 a.m. to 6:00 p.m., maximum cost CHF 0.08/min. depending on your provider).

Contact

Do you have any questions about receiving parcels?
Give us a call or contact us via the contact form:

If you have any questions about import VAT invoices

Contact form for import VAT invoices