Guest

Do you have a question, a problem or feedback regarding your parcel shipment? You can use our contact forms to send us your enquiry quickly and easily. Whether by telephone or via one of our contact forms, our support team will review your enquiry individually and get back to you as soon as possible – reliably, personally and with a solution-oriented approach.

Please call our customer services on 0848 373 373 with any questions you may have (customer service personal availability: Mon-Fri 8:00 a.m. to 6:00 p.m., maximum cost CHF 0.08/min. depending on your provider).

Contact

Do you have any questions about receiving parcels?
Give us a call or contact us via the contact form:

Questions and answers

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When will my parcel be delivered?

If you would like to know where your parcel is currently located, click here.
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What can I do if I do not want to sign for the parcel delivery?

Once you have the package information for your package, you can give us your deposit okay at www.dpdgetyourparcel.ch. If you do not have the package information, you can also give us a one-time or general deposit okay using our specified form. With your deposit okay, we will deposit your parcel without requiring your signature.

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My house has a door code - where can I tell the driver?

When accessing www.dpdgetyourparcel.ch, you can leave a comment in the grey field under \"grant signature release authorisation for a safe location\". This will then be sent to our driver, who will leave the package at the entrance to your house.
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If you have any questions about import VAT invoices

Contact form for import VAT invoices