Do you have a question, a problem or feedback regarding your parcel shipment? You can use our contact forms to send us your enquiry quickly and easily. Whether by telephone or via one of our contact forms, our support team will review your enquiry individually and get back to you as soon as possible – reliably, personally and with a solution-oriented approach.

Where is my parcel? Or want to change the delivery?

On mydpd.ch you can manage your parcels yourself – easy, fast and flexible.*

*With a personal myDPD account or via the app, additional options are available.

Frequently Asked Questions

When will my parcel be delivered?

If you would like to know where your parcel is currently located, click here.

Where can I track my parcel’s status?

Track the status of your parcel at myDPD.

What can I do if I do not want to sign for the parcel delivery?

If you have the parcel details, you can grant us authority to leave your parcel directly via myDPD. Simply log in and set your preference. With this signature release authorisation, we will leave your parcel without requiring a signature.

What can I do if I'm not at home at the indicated time of delivery?

Simply grant us a signature release authorisation to leave your parcel with your preferred option via myDPD.

My house has a door code - where can I tell the driver?

Via myDPD, you can easily authorise delivery to a safe place. After logging into myDPD, simply select the “Safe place” option – all required input fields will then be displayed. You can also enter a door code here. This will be shown to our driver, enabling them to leave the parcel in the building entrance.

Unfortunately, the last delivery attempt did not work - how can I arrange a new delivery?

The best thing to do is to create a myDPD account right away, where you can store up to 5 e-mail addresses. When one of these registered e-mail addresses is transmitted to us by the sender, this parcel is added to your account and you can manage your parcels easily and flexibly. Register today here. If you have received an SMS code (received by SMS) or a notification number (located on the card below the barcode, starting with P00...), you can also arrange a new delivery here.

What do I do if the package contents are damaged, broken or defective?

Please contact the sender to report any damage. The sender will then contact our claims department.

Parcel status is delivered, but I have not received a parcel, what next?

If you cannot find your parcel, please contact your sender. The sender will contact our claims department to clarify liability. Once this has been completed, you will be informed directly by the sender.

How do I return a parcel?

If you want to return a parcel to the sender, you can easily and conveniently drop off your return at our DPD Pickup parcelshops.

Please call our customer services on 058 311 13 13 with any questions you may have (customer service personal availability: Mon-Fri 8:00 a.m. to 6:00 p.m., maximum cost CHF 0.08/min. depending on your provider).

Contact

Do you have any questions about receiving parcels?
Give us a call or contact us via the contact form:

If you have any questions about import VAT invoices

Contact form for import VAT invoices