How can we help you?

Where is my parcel?

What can I do if I do not want to sign for the parcel delivery?

What can I do if I\'m not at home at the indicated time of delivery?

My house has a door code - where can I tell the driver?

I was not at home for the last delivery attempt - how can I arrange a new delivery?

What do I do if the package contents are damaged, broken or defective?

My parcel never came - where do I report it?

How do I return a parcel?

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop:

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop:

Contact

Track the status of your parcel: https://www.dpdgroup.com/ch/mydpd/tmp

Questions about receiving parcels

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I have questions about the import/VTA invoce

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Austria
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Where can I track my parcel’s status?

Contact

Questions about my transport invoice

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Switzerland
Switzerland
Austria
France
Germany
Italy
Lichtenstein
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I have questions about my customs clearance invoice

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Switzerland
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France
Germany
Italy
Lichtenstein
Switzerland
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Further questions about customs clearance

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Switzerland
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Questions about your contract

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Switzerland
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Please call our customer services on 0848 373 373 with any questions you may have (Mon-Fri 08:15 to 17:30, maximum cost CHF 0.08/min. depending on your provider).