How can we help you?

Please call our customer services on 0848 373 373 with any questions you may have (Mon-Fri 08:00 to 17:30, maximum cost CHF 0.08/min. depending on your provider).

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When will my parcel be delivered?

If you would like to know where your parcel is currently located, click here.

What can I do if I do not want to sign for the parcel delivery?

Once you have the package information for your package, you can give us your deposit okay at www.dpdgetyourparcel.ch. If you do not have the package information, you can also give us a one-time or general deposit okay using our specified form. With your deposit okay, we will deposit your parcel without requiring your signature.

My house has a door code - where can I tell the driver?

When accessing www.dpdgetyourparcel.ch, you can leave a comment in the grey field under \"grant signature release authorisation for a safe location\". This will then be sent to our driver, who will leave the package at the entrance to your house.

Unfortunately, the last delivery attempt did not work - how can I arrange a new delivery?

The best thing to do is to create a myDPD account right away, where you can store up to 5 e-mail addresses. When one of these registered e-mail addresses is transmitted to us by the sender, this parcel is added to your account and you can manage your parcels easily and flexibly. Register today here. If you have received an SMS code (received by SMS) or a notification number (located on the card below the barcode, starting with P00...), you can also arrange a new delivery here.

What do I do if the package contents are damaged, broken or defective?

Please contact the sender to report any damage. The sender will then contact our claims department.

Parcel status is delivered, but I have not received a parcel, what next?

If you cannot find your parcel, please contact your sender. The sender will contact our claims department to clarify liability. Once this has been completed, you will be informed directly by the sender.

How do I return a parcel?

If you want to return a parcel to the sender, you can easily and conveniently drop off your return at our DPD Pickup parcel shops.

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop.

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop.

Contact

Questions about receiving parcels

Questions about import VAT invoices 

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Questions about my transport invoice

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I have questions about my customs clearance invoice

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Further questions about customs clearance

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Questions about your contract

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