How can we help you?

Where is my parcel?

I was not at home for the last delivery attempt - how can I arrange a new delivery?

My parcel is damaged or has not arrived - where can I report this?

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop:

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop:

Contact

Please call our customer services on 0848 373 373 with any questions you may have (Mon-Fri 08:15 to 17:30, maximum cost CHF 0.08/min. depending on your provider).

Questions about receiving parcels

*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

I have questions about the import/VTA invoce

*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Where can I track my parcel’s status?

Contact

Questions about my transport invoice

*
*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Other country
*
*

I have questions about my customs clearance invoice

*
*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Further questions about customs clearance

*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Questions about your contract

*
*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Please call our customer services on 0848 373 373 with any questions you may have (Mon-Fri 08:15 to 17:30, maximum cost CHF 0.08/min. depending on your provider).