How can we help you?

Filter
Filter
  • Kontakt Empfänger
Clear filters

What can I do if I do not want to sign for the parcel delivery?

Once you have the package information for your package, you can give us your deposit okay at www.dpdgetyourparcel.ch. If you do not have the package information, you can also give us a one-time or general deposit okay using our specified form. With your deposit okay, we will deposit your parcel without requiring your signature.

My house has a door code - where can I tell the driver?

When accessing www.dpdgetyourparcel.ch, you can leave a comment in the grey field under \"grant signature release authorisation for a safe location\". This will then be sent to our driver, who will leave the package at the entrance to your house.

What do I do if the package contents are damaged, broken or defective?

Please contact the sender to report any damage. The sender will then contact our claims department.

My parcel never came - where do I report it?

Please contact the sender in case of loss or theft. The sender will then contact our claims department.

How do I return a parcel?

If you want to return a parcel to the sender, you can easily and conveniently drop off your return at our DPD Pickup parcel shops.

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop:

DPD Pickup parcelshop

Find your nearest DPD Pickup parcelshop:

Contact

Questions about receiving parcels

Questions about import VAT invoices 

Contact form

Filter
Filter
  • Kontakt Versender
Clear filters

Contact

Questions about my transport invoice

*
*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Other country
*
*

I have questions about my customs clearance invoice

*
*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Further questions about customs clearance

*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Questions about your contract

*
*
*
Ms
Mr
*
*
*
*
*
*
Switzerland
Austria
France
Germany
Italy
Lichtenstein
Switzerland
Other country
*
*

Please call our customer services on 0848 373 373 with any questions you may have (Mon-Fri 08:15 to 17:30, maximum cost CHF 0.08/min. depending on your provider).