Liability

Everything you need to know about liability.

Liability

Everything you need to know about liability.

Your parcel is missing?

In order to be able to search for your parcel, we require full details of the type of packaging and the contents of the parcel.
Please download the “search enquiry” form on your computer, complete this fully and send it by e-mail, fax or letter to DPD Switzerland.

Was your consignment damaged or were some of the contents missing?

Please download the "Reporting damage" form, fill it all in and send it to DPD Switzerland by email or post, including all the required documents. Please note the time allowed for reporting damage or loss: damage or partial losses must be reported to DPD in writing within 7 calendar days of delivery.

The goods and packaging materials should be neither used nor destroyed but kept until our investigation is completed, so that we can inspect the goods and packaging if necessary.

 

General terms & conditions

The General Terms and Conditions of DPD Switzerland apply.