Liability

Everything you need to know about liability.

Liability

Everything you need to know about liability.

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  • Damage notification - recipients
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For recipients

What can I do if the content of the parcel is damaged, broken or defective?

For all damage reports, please contact your shipping company. The shipping company will contact our Claims department.

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  • Damage notification - shipping companies
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For shipping companies

You have received a damage report?

Please fill in the form completely and send it to DPD Switzerland by clicking on "Send form", including the necessary documents. Please note the time allowed for reporting damage or loss: damage or partial losses must be reported to DPD in writing within 7 calendar days of delivery.

The goods and packaging materials should be neither used nor destroyed but kept until our investigation is completed, so that we can inspect the goods and packaging if necessary.

You got a damage?

If your shipment is damaged and you wish to report the damage, please fill out the following form.

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Damage of contents
Partial loss of contents
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Address of parcel sender
Address of parcel recipient
Other address
What else should we know?
What else should we know?
What else should we know?
What else should we know?
Yes
No
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I hereby confirm the correctness and completeness of the information I have provided.
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I hereby acknowledge the current version of the General Terms and Conditions of DPD (Schweiz) AG. These are always available at www.dpd.ch.
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  • Search enquiry - recipients
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For recipients

My parcel hasn’t arrived – where can I report that?

In the case of loss or theft, please contact your shipping company. The shipping company will contact our Claims department.

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For shipping companies

Is the parcel missing?

In order for us to be able to search for the package, we need detailed information from you about the type of packaging and the contents of the package. Please complete the form in full and send it to DPD Switzerland by clicking on "Send form", including the necessary documents.

Investigation order for your package

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0.000
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Sender
Recipient
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I hereby confirm the correctness and completeness of the information I have provided.
*
I hereby acknowledge the current version of the General Terms and Conditions of DPD (Schweiz) AG. These are always available at www.dpd.ch.

General terms & conditions

The General Terms and Conditions of DPD Switzerland apply.