Your delivery experts

Was your consignment damaged or were some of the contents missing?

Please download the “damage notification” form on your computer, complete this fully and send it by e-mail, fax or letter, including the documents required, to DPD Switzerland.

Please take note of the notification deadlines: Damage or partial loss must be notified to DPD in writing within 7 calendar days of delivery.

In order that we may view the goods and packaging if required, the goods and packaging must neither be used nor destroyed but must be retained up to conclusion of the investigation.

Complete damage notification