We provide many ways to ask a question. The choice is yours
We are at your disposal every weekday from 7am to 6pm via phone, e-mail and Facebook.
To enable you spend your free minutes the concessionary fare we've created the line +420 225 373 373.
The number +420 841 700 700 a so-called “white line”, on which you cannot apply your tariff minutes and free calls.
Ask your questions on social networks and we'll respond promptly to any request either on our wall or in private messages. You can even check our newest updates at @DPDgroup_news.
You can stop by for a parcel at any of our Pickup points. Our 13 depots are open every weekday from 9am to 6pm and some of the Uloženka and Mountfield branches (within our local Pickup points network) are open even on the weekends.
You ask, we answer
Whether you are a company or a private customer we can transport your parcel to pretty much everywhere (well, to 230 countries worldwide to be exact).
If you would like to send parcels with us regularly and in large quantities, please fill out this form. We will get back to you within 48 hours. Then we'll discuss the terms, prices and your particular wishes.
Do you need a single one-time transport? No problem. Check out our Guide to transportation to find out all the information and options of sending a parcel with us.
Just give us an existing address and we will make sure your parcel finds it's consignee. Your parcel will be delivered safely anywhere in the Czech Republic and to 230 countries worldwide. We deliver to homes, companies and to over 80 of our local Pickup points.
It's actually quite easy. We divided our services according to the type of transport to international and domestic. Then there are four categories in each division.
- Classic services, as the name suggests, are our basic services (DPD CLASSIC road and air transport). These services are perfect for sending parcels between companies and their branches. DPD CLASSIC can be used for domestic and international transportation.
- Express services provide a quick and time guaranteed delivery. In the Czech Republic, you can use either DPD 10:00, DPD 12:00 and DPD 18:00 and abroad we have the DPD GUARANTEE service.
Solutions are here for e-commerce and other senders who want to provide their customers with convenient package delivery package, up-to-date Tracking of a parcel and an ability to control the time and place of delivery in advance via our web app DPD Kuryr. For domestic transport we have the DPD Private and DPD ParcelShop services and for international transport we provide only the DPD Private service.
- Options include services like Cash on Delivery or Higher Insurance for valuable items. You can add these additional services to customize our transport exactly to your needs. If you have a special request which is not covered even by one of our Options, please contact us at firstname.lastname@example.org.
If you don't know which service would be ideal for you, just give us a ring at +420 225 373 373 and together we'll think of something.
Start by selecting a transport service, depending on whether you want to send a parcel in the Czech Republic or abroad.
Write us whom should we deliver it (we need at least a company address, home address or dispensing site). Then wrap and label the parcel. For more information about the packaging go here.
Our Shipping guide is simple introduction tool to get you up and running.
Once you order our services, we can pick up your parcel the next working day, so make sure you'll have it ready for transport.
Some goods can not be transported, even if we wanted. Purely for safety and legal reasons. So please make sure your shipment does not contain items that are excluded from our transport. They are listed in our General Terms and Conditions (GTC). We recommend to go through the entire GTC document.
Our prices depend on the weight of your parcel and the selected service. If you become our regular client we will be able to give you a more convenient prices according to the amount your shipments.
You can control the path of your parcel step by step in our Tracking. Just enter the 14-figure parcel number in the search box. Within moments, you will see where your parcel is.
If the package is at first glance damaged or the consignee unwrapped it in the presence of our courier and discovered the damage, they will together fill in the Damage Report on the spot. We'll notify you and brief you on the situation and you yourself will then negotiate the replacement or refund with your customer (the consignee).
If the consignee has noticed that the package is damaged after our courier left, he/she has to fill on the Damage Report within two days after accepting the parcel. The consignee can also ask us to fill the Report for him/her. Settling the complaint is then again on your individual agreement with the consignee.
For more information visit this website.
It is easy. The efficient way is to get right at it and fill in this form. Soon we will get back to you with details of cooperation.
Or you can go the easy way and contact us via our e-mail email@example.com.
We will gladly answer your questions. If you have a suggestion to improve our services, please let us know at firstname.lastname@example.org. We'll try to work it out.
Contact options are plenty. It's up to you:
Your DPD depot is always nearby