FAQ of Consignees
You can track each step of your parcel route in our Parcel Tracking Tool.
Fill in the number of your parcel (it usually has 14 characters) into the search box. In a moment, you will see where your parcel is right now and on the day of delivery, you can check the time window of the delivery of your parcel (only for DPD Private).
Do you not know the number of your parcel and do you need help? Contact us by filling up the following form.
You can easily change the date or place of delivery in our DPD Kuryr application at www.dpdkuryr.cz. In bigger towns, we also offer morning delivery for an extra charge. If the address of delivery is changed, we will deliver the parcel the next following working day. Please be informed that when you change the delivery from an address to a Pickup Point, it is not possible to switch back to the other address delivery and parcel must be collected at the selected Pickup Point.
Our Pickup points cannot accept tyres.
Just enter the 14-character number of the parcel and your personal code we sent to the contact quoted by the sender. If you did not receive any code or number of the parcel, please contact us by filling in this form.
The complaint about a parcel can be filed only by the sender who is the payer of the transport.
Did you receive a damaged parcel or when you opened the parcel, you found out it was damaged by transportation? We are very sorry for that. Here you can find the steps to take in such situations so that everything is settled as fast as possible.
The transport packaging is visibly damaged or deformed.
If the courier brought you a parcel in a damaged packaging, you have every right to refuse it. You can also receive it and fill in the Damage Report form with the courier (if it was not drawn up already in the depot) and check if its content is not damaged. If the goods are damaged, you can return the parcel directly to the courier and then contact the sender to process the complaint.
The transport packaging is all right, but the content of the parcel is damaged.
If you find out that the content of the package is damaged, fill in the Damage Report form at www.dpd.cz/reklamace within two days at the latest, or contact directly the sender of the parcel to process the complaint.
The list of our depots where you can pick up and send parcels can be found here.
The map of our Pickup Points where you can pick up your parcel in person can be found here.
We optimize the courier routes to reduce the amount of mileage and CO2 emissions. That is why we cannot deliver your parcel in the time you chose. In this case, we recommend you to pick up your parcel in the Pickup Point where it can wait for you for up to 7 calendar days and you can pick it up when it suits you. Many Pickup Points are opened at weekends as well.
You can also easily change the place of delivery in our DPD Kuryr app at www.dpdkuryr.cz. Just enter the 14-character number of the parcel and your personal code we sent to the contact quoted by the sender. If you did not receive any code or number of the parcel, please contact us by filling in this form.
The couriers receive agreed remuneration for each parcel they deliver. DPD couriers are the employees of our contracting carrier and it is in their interest to deliver the parcel. However, they are not obliged to call the consignee (be it a Czech or a foreign number). On the day of delivery, we send an SMS and email to consignees of DPD Private service parcels with the time window of the parcel delivery by the courier.
You can send a message to the courier directly in the scanning device on the day of delivery only. You can write it as soon as you see the status reading “The parcel has been given to the courier.” in the Parcel Tracking tool. If the parcel status reads “The parcel could not be delivered” or “Refused”, the message cannot be sent. Please, contact us by filling in this form if you need any help.
For security reasons, the www.dpdkuryr.cz website is accessible only for Czech IP addresses. If you are not in the Czech Republic and you need to make a change, please contact us by filling in this form.
If the parcel is not delivered successfully the first time, it is automatically being redelivered the next following working day. If the parcel is not delivered successfully the second time, it is automatically left in the depot to be picked up in person within 7 calendar days. We try to deliver the parcel successfully for the third time only on demand made in the DPD Kuryr app or by contacting us by filling in this form.
If you opted for cash payment in the e-shop, please have the exact amount of cash to be paid ready for the courier. Unfortunately, we cannot ensure that the courier does not give all his change to the previous customer.
Unfortunately, even this can happen if the sender does not fill in all the necessary data about the parcel in our system. Similarly, we do not send an SMS and an email on the day of delivery if the sender opts for the DPD CLASSIC service which includes notification only by email one day before the delivery. Personal code to access the DPD Kuryr app is not sent if the sender chooses delivery to the Pickup point. If you have not received any code or number of the parcel, please contact us by filling in this form.
As soon as you can see the “The parcel has been given to the courier” status in our Parcel Tracking Tool you can view the telephone contact to the courier after signing in the DPD Kuryr app. If the status of the parcel reads “The parcel could not be delivered” or “Refused”, the telephone contact cannot be viewed.
Just sign in the DPD Kuryr app and enter the 14-character number of the parcel and your personal code we sent to the contact quoted by the sender. If you have not received any code or number of the parcel, or if you need any help, please contact us by filling in this form.
We want to properly examine each unpleasant situation and to remedy it accordingly. Please contact us by filling in this form.
Revision Date: May 24, 2018