FAQ of Senders
Unregistered clients: We have an online order form at www.poslibalicek.cz which is designed for sending parcels between private persons, as well as companies in the Czech Republic and within EU countries. Besides the EU countries, you can send parcels also to Switzerland and Norway. You will quickly find out what the transportation price and delivery time are and you do not have to print out any shipping labels – the courier will take care of everything. In the morning of the pick-up day, we will send you an e-mail informing you about the time window of the courier's arrival. Within the Czech Republic, senders can change the time and place of delivery in the DPD Kuryr application. All consignees of parcels sent within the Czech Republic and the EU will receive an SMS or an e-mail with the notification of an exact one-hour time window of the parcel delivery. You can also visit one of our depots where our employees will take care of the parcel.
Registered clients: We offer a comfortable solution via our My DPD application at www.mojedpd.cz where you can find a comprehensive offer of our shipping services providing shipping into 230 countries of the world, as well as options, parcel import, printing of shipping labels, management of consignees' addresses, accounts, etc. The application is suitable for small and medium-sized enterprises. You can of course use the web services of My DPD API. For more information about the My DPD application, go to the following website.
If you wish to send parcels with DPD on a regular basis and in bigger numbers, please fill in this form. We will contact you within 48 hours. We will discuss the conditions, prices and other details together.
The overview of basic price lists and surcharges can be found at this link.
Look at 7 steps that make sending your parcel easier at this link.
If the parcel is visibly damaged, or if the consignee opens it in presence of the courier and finds out that the delivered goods are damaged, the consignee will draw up the Damage Report together with the courier. We will inform you (being the sender) about the damaged parcel and you will then agree on the compensation or money refund with the consignee on your own.
If the consignee finds out about the damage only after the courier has left, the consignee is obliged to fill in the Damage Report within two weeks after the parcel delivery, or to ask you (being the sender) to fill it in. The complaint settlement will again depend on your individual agreement with the consignee.
Even unpleasant complaints will be dealt with pleasantly at DPD. You can find more information at www.dpd.cz/reklamace.
Download the instructions on “How to claim for damage to my parcel?”
If the parcel is not delivered successfully the first time, it is automatically being redelivered the next following working day. If the parcel is not delivered successfully the second time, it is automatically left in the depot to be picked up by the consignee in person within 7 calendar days. We try to deliver the parcel for the third time only on demand made in the DPD Kuryr app or by contacting us by filling in this form.
We divide our services into international and domestic transport according to the type of transport.
These are then subdivided into the following categories:
Classic-service is, as its designation suggests, our basic service (DPD road and air transport) and it is a perfect choice for sending parcels among companies and their branches. DPD CLASSIC can be used for domestic as well as for international transport.
Express-service will ensure a quick delivery with a guaranteed time of delivery. Within the Czech Republic, the following services are available: DPD 10:00, DPD 12:00 and DPD 18:00. For international transport, you can opt for our DPD GUARANTEE or DPD EXPRESS service.
Solutions are designed for online shops and other senders who wish to offer their customers a comfortable parcel delivery, continuous information about its route and a possibility to adjust the delivery in our online application DPD Kuryr. International transport includes DPD Private and Pickup service (Pickup Points), international transport includes only DPD Private service.
Options include for example Cash on Delivery service or Higher Insurance service for more valuable goods. We offer these services to be able to adapt our transportation to your needs.
If you are not sure which service is the most convenient for you, write us by filling in this form.
A properly packaged parcel is very important for the smooth transport. Download the instructions which will help you to pack the parcel properly at this link.
We cannot transport some kinds of goods even if we wanted to, solely due to security and legal reasons. Therefore, please make sure that your parcel does not contain objects excluded from transport. You can find a list of such objects at this link and a detailed overview of such objects in our General Terms and Conditions.
The price depends on the weight of the parcel and the service you choose. Please, look at our basic price lists for domestic, international road and international air transport at this link.
If you already are our client, or you will become one, we will prepare a more advantageous price list according to the number of parcels you send. Please fill in the following form to establish a partnering relationship with us. We will contact you within 48 hours. We will discuss the conditions, prices and other details together.
The cash-on-delivery parcel can be sent within the Czech Republic, as well as to Germany, Slovakia, Poland and Hungary. Consignees in the CR and Slovakia can be allowed a payment by card. In this case, 1% of the cash-on-delivery sum is charged. All the necessary information can be found at this link.
If you send a parcel into a non-EU country, DPD will take care of the customs clearance. The final price for transport includes the customs clearance. Plus, you will be charged local duty and VAT in the country of delivery.
You are a private person (non-entrepreneur):
Download a Pro Forma Invoice, please, fill it in (the value of the content cannot be 0,-) and send it to the following email address: email@example.com. Paste four signed originals of the Pro Forma Invoice directly to the parcel (in an envelope, folder, pocket).
You are an entrepreneur or a company:
Download a Power of Attorney, Commission Agreement or Export Invoice, please, and enclose four originals of the Export Invoice to the parcel (in an envelope, folder, pocket). To be able to issue the customs clearance documents, we need you to send us a Power of Attorney and a Commission Agreement. These documents have to be filled in, signed by the executive director and sent together with the Invoice, Extract from the Commercial Register/Trade Register and Certificate of VAT Payer Registration to the following email address: firstname.lastname@example.org.
You can find documents to download at this link.
We are happy to answer further questions regarding the customs. Please, contact us by filling in this form.
Please, look at how we help companies and individual persons with delivery abroad at www.dpd.cz/export.
We are happy to answer further questions regarding the international transport. Please, contact us by filling in this form.
You can find more detailed information about My DPD, Transport Order and SSA applications including instructions and video tutorials at this link.
If you have a question regarding the DPD CZ applications, please contact our technical support at email@example.com available on working days from 7:00 to 18:00.
Just look at the advantages and fill in the contact form at this link.
We want to properly examine each unpleasant situation and to remedy it accordingly. Please contact us by filling in this form.
Revision Date: May 31, 2018