Make sure your parcel comes on time with DPD GUARANTEE
What's in it for you?
There's something special for everyone. Extend the DPD GUARNATEE service just the way it suits you.
Cash on Delivery
Your customers can pay for their parcels also to our couriers. We provide this service in Slovakia, Germany, Poland and Hungary. We always accept cash and in Slovakia we take also credit cards.
We'll wire you the appropriate amount soon after our courier takes it over. Find the exact terms of refund for individual countries here.
Do you need to transport a parcel of great value, say more than 50 000 CZK? Use our additional insurance that covers everything up to 500 000 CZK. You can order it here. We can insure even more than that, but we'll have to discuss it privately. In such case please let us know at [email protected].
If you'd like to send some office files, you might find our special packages DPDPack (envelope) a DPDBox (an actual paper box) very useful.
We don't charge the price based on weight in this case. The price depends on the destination where you'd like to send the parcel packed in such a way.
You can use this additional service in: Austria, Belgium, Denmark, Estonia, Finland, France, Latvia, Lithuania, Luxembourg, Germany, Netherlands, Poland, Slovakia and the United Kingdom.
Basically, you have two options:
1. If you are not registered as our customer and therefore don't have a customer number, you can order our transportation at [email protected] or +420 225 373 373.
2. Are you a registered customer with a customer number? Simply go to the My DPD and order what you please. If you still don't have access to this app just write us at [email protected] and we'll send you the login details.
If you send a parcel into a non-EU country, DPD will take care of the customs clearance. The final price for transport includes the customs clearance. Plus, you will be charged local duty and VAT in the country of delivery.
You are a private person (non-entrepreneur):
Download a Pro Forma Invoice, please, fill it in (the value of the content cannot be 0,-) and send it to the following email address: [email protected]. Paste four signed originals of the Pro Forma Invoice directly to the parcel (in an envelope, folder, pocket).
You are an entrepreneur or a company:
Download a Power of Attorney, Commission Agreement or Export Invoice, please, and enclose four originals of the Export Invoice to the parcel (in an envelope, folder, pocket). To be able to issue the customs clearance documents, we need you to send us a Power of Attorney and a Commission Agreement. These documents have to be filled in, signed by the executive director and sent together with the Invoice, Extract from the Commercial Register/Trade Register and Certificate of VAT Payer Registration to the following email address: [email protected].
Revision Date: May 24, 2018