10 ways to make your customers happy
1. Delivering joy
Do you believe that delivering parcels can make people happy? We do. It's a personal goal of everyone in our company.
2. Many services. All in one place
We deliver each parcel on time right where it's heading. Our couriers deliver to homes, firms and Pickup points, where people can pick up the parcel on their own.
3. Next working day at your doorstep
We work fast. We deliver 98% of all parcels on the working day after collecting at any given address.
4. Your customer checks every step of the delivery
Each one of your customers knows on time what's happening with his parcel. An automatic e-mail/SMS will notify him before delivery. A day before our courier arrives with the parcel we invite the customer to our web app DPD Kuryr.
5. We deliver according to the customer's needs
Each customer can customize the time and place of delivery in the DPD Kuryr app.
6. We continuously look into what people say about our services
Based on our online survey, we are able to measure the satisfaction of individual customers. Thanks to their responses we are able to continuously improve what we do.
7. We communicate fast and frankly
Our website is a well of information for your customers. In case of tricky questions, we are fully at their disposal on Facebook and Twitter. We pick up our phones fast and answer e-mails within 24 hours.
8. We're always here for you
We take a continuous effort to learn everything there is about e-commerce. We attend conferences and issue our own magazine e-trend which is full of hot tips for your online shop. It will be our pleasure to support your marketing activities via our communication channels.
9. We provide many options to customize each service
Your customers can pay with cash or a credit card on delivery. We can transfer you the money already on the next working day.
10. We care about the environment and the society we live in
We are grateful for the society we live in. Therefore we do our best to help it e.g. through fund-raising for Světluška. We also do everything we can to minimize the CO2 emissions. Unfortunately we cannot bring it down to zero, so we compensate nature in another ways.
Revision Date: May 24, 2018