See how DPD EXPRESS delivery works in practice
We have something special for you. Extend the DPD EXPRESS service just the way it suits you.
Do you need to transport a parcel of great value, say more than 50 000 CZK? Use our additional insurance that covers everything up to 500 000 CZK. You can order it here. We can insure even more than that, but we'll have to discuss it privately. In such case please let us know at [email protected].
Basically, you have two options:
1. If you are a registered customer, simply go to My DPD and order what you need. If you still do not have access to this application, just e-mail us at [email protected] and we will send over your login details promptly.
2. If you are not a registered customer and thus, you do not have your customer number you can order the transportation at [email protected] or +420 225 373 373.
If you send a parcel into a non-EU country, DPD will take care of the customs clearance. The final price for transport includes the customs clearance. Plus, you will be charged local duty and VAT in the country of delivery.
You are a private person (non-entrepreneur):
Download a Pro Forma Invoice, please, fill it in (the value of the content cannot be 0,-) and send it to the following email address: [email protected]. Paste four signed originals of the Pro Forma Invoice directly to the parcel (in an envelope, folder, pocket).
You are an entrepreneur or a company:
Download a Power of Attorney, Commission Agreement or Export Invoice, please, and enclose four originals of the Export Invoice to the parcel (in an envelope, folder, pocket). To be able to issue the customs clearance documents, we need you to send us a Power of Attorney and a Commission Agreement. These documents have to be filled in, signed by the executive director and sent together with the Invoice, Extract from the Commercial Register/Trade Register and Certificate of VAT Payer Registration to the following email address: [email protected].
Revision Date: May 24, 2018