Your delivery experts

Return Parcel Service

Return Parcel is an additional service for national and international shipping. The service allows customers to return parcels in the Czech Republic and in Europe at the expense of the recipient of the Return Parcel (i.e. the e-shop). This service is provided via a corporate web portal Return My Parcel (the link leads just to a standard portal without interconnection with customer's account) available in 19 European languages where the customer can order the service to return the parcel.

Your customers can buy the articles they like and have a look at them or try them out peacefully at home. If they consequently change their mind and decide not to buy the articles or some of them, they can return them. There are two ways of doing so: return the article directly at one of your Pickup ParcelShops or order the courier to pick up the parcel at customer's address. The parcel will be then delivered back directly to you.

  • Competitive advantage compared to other e-shops
  • Winning new customers, including from abroad
  • Higher probability that customers will complete their purchase and will not look for the same goods somewhere else
  • Cost savings connected with processing of the returned goods
  • Increase in sales thanks to a higher number of completed orders and items placed in the shopping basket
  • Simple return of the goods for your clients via courier or at Pickup ParcelShops
  • The service is available for your customers in 22 European countries
  • Unique web application Return My Parcel na at available in 19 European languages
  • Clients can customize the design of the application to their liking – logo and colours
  • Comfortable handing over of the parcel thanks to a previously announced collection with 1 hour time window
  • If you are our registered customer and you already have an assigned client number, please contact your sales representative to set up the service. If you do not have the update contact details to your sales representative, please call our customer service line at +420 225 373 373 or write us at and we will forward your request to a sales representative that will contact you.


  • If you are not registered yet and you do not have a client number assigned yet, please contact us via our form at Establish cooperation.

Collections in the Czech Republic and Slovakia


  • max. length (longest side) is 175 cm
  • max. girth is 300 cm
  • max. weight is 50 kg


Collections in European countries (except Slovakia)


  • max. length (longest side) is 175 cm
  • max. girth is 300 cm
  • max. weight is 31.5 kg



Pickup ParcelShops in the Czech Republic and in Europe


  • max. length (longest side ) is 100 cm
  • max. girth is 250 cm
  • max. weight is 20 kg


DPD Girth and Volumetric Weight Calculator

Try it our services