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General Terms and Conditions

Read our General Terms and Conditions. You will find all the necessary information on transport and services there, as well as the list of goods we do not transport.

  • General Terms and Conditions valid as of December 1, 2017 (880,84 kB)
  • Overview of services provided by branches within DPDgroup (14,91 kB)
  • Overview of excluded goods across DPDgroup (14,65 kB)
  • General Terms and Conditions valid until November 30, 2017 (2,94 MB)

The General Terms and Conditions will be amended as of 1 December 2017.


The overview of the most important changes


  • International Transportation section
    • point 4.1 – modified list of goods excluded from transport
    • point 6.5 – new rules for tyres transportation – especially the way of packaging
    • point 6.6 – definition of unsuccessful collection including the possibility of cancelling the planned collection so that no unsuccessful collection occurs
    • point 7.4b –we introduced a possibility to charge the Customer a fee for paying the cash on delivery amount by card
  • Main and Additional Services section
    • Article 1, 2 and 3 – newly introduced services (Smart Delivery, DPD Today, Verified Delivery 18+, Collection Request), cancelled services (Saturday Delivery)
    • point 4.2 – we have shortened time periods for paying the cash-on-delivery amounts of export parcels
  • Claim and Complaint Policy section
    • 2.1c, 2.1d, 2.5, 3.4d, 3.4.f – we have added a new procedure of settling your claims and complaints
  • Price list of surcharges (132,70 kB)
  • Price list Domestic Shipping (124,71 kB)
  • Price list International Road Shipping valid as of April 1, 2018 (277,68 kB)
  • Price list DPD EXPRESS Express International Shipping (445,33 kB)

Current fuel surcharge and toll fee

The domestic transport

The fuel surcharge in April 2018 is 6%. Toll fee is 0,5 CZK (VAT not included) for each kg of weight of the transported parcel.


The international transport

The fuel surcharge in April 2018 is 8,5% for road transport and 23% for air transport. Toll fee is 0,50 CZK (VAT not included) for each kg of weight of the transported parcel.