5. August 2021 | Update

Slight improvement in storm-affected regions

At present we are seeing a slight easing of the situation in the areas which are severely affected by the floods. However, we expect delivery obstacles in the coming days, as many roads are still closed or have not yet been cleared. For our delivery personnel and other staff the rule here is: safety first. For this reason there may be delays. We are working flat out to ensure that all parcels are delivered as quickly as possible, as far as local conditions permit. 

Collection and delivery is currently possible again in Erftstadt and Bad Münstereifel, but with some delays as the towns are still severely affected. In particular, the towns of Kordel, Newel, Ahrweiler, Ahrbrück, Antweiler, Winnerath, Dernau and Mayschoß are particularly badly affected within our delivery regions. Our services there are therefore currently only possible to a very limited extent. It is not yet possible to predict when the situation will ease completely and all roads will be safe to drive on again. As soon as this is the case, any backlogs will be cleared as quickly as possible. We hope that you will understand that the safety of our employees has the highest priority, and that we can therefore only guarantee the usual delivery service if the road conditions are safe.