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Frankfurt/Aschaffenburg, 28 January 2019 – The DPD App for the digital management and tracking of parcels has won the 2019 German Excellence Award in the "Apps" category. The awards are being presented for the second time this year in recognition of outstanding performance on the part of German industry and its top products and services. In the "Apps" category the jury surrounding former Economics Minister and Minister President Wolfgang Clement awarded DPD first prize in the "Apps" category because the DPD App "offers a high degree of flexibility and ease of use". The German Excellence Awards are presented by Germany's Institute for Service Quality in cooperation with the n-tv broadcasting organisation and the business magazine "DUB". In addition to a number of innovative start-ups, further award winners are prestigious companies such as Daimler and Microsoft.
"In terms of customer experience the DPD App is just about the best you can get", explains Michael Knaupe, Director Customer Experience & Communications at DPD Germany. "Thirteen awards in four years and growing use of the app by parcel consignees show that we are continuing to live up to our reputation for digital innovation leadership. The functionalities of the app are being optimised on an ongoing basis, and they will soon be providing our users with even more new possibilities.”
An increase of 19%: in 2018 DPD's digital delivery options were used nearly 10 million times
Among consignees, too, the digital services provided by DPD are proving increasingly popular. In the year 2018 use of the digital delivery options offered by the app rose by no less than 19%. With these delivery options consignees can use the DPD app (or the DPD Parcel Navigator online) to ensure that parcel deliveries are implemented fully in line with their requirements. For example, they can opt for delivery to a parcel shop, a ParcelLock box or a selected neighbour. They can also provide a deposit okay ("in the garden shed please"), or even change the day or place of delivery. Altogether these options were used nearly 10 million times last year.
Other key figures also show the growing relevance of the DPD App for parcel consignees: the app and the Parcel Navigator have 26 million active users. One and a half million of these have already signed up in order to register individual preferences for their parcel deliveries. The possibility of providing a digital service rating has been used 2 million times, with DPD's delivery services receiving an average rating of 4 out of 5 possible stars.
Live tracking, a one-hour delivery forecast and more
A core element of DPD's digital services is a delivery forecast which is accurate down to sixty minutes. In addition, consignees can use a map-based live-tracking function to check on exactly how far away the delivery driver is. Thanks to this comprehensive information flow, consignees can estimate accurately whether or not they will be at home when the delivery attempt is made. Anyone who won't be at home can simply postpone the delivery date - or choose an alternative delivery option. Registered users can also specify a permanent deposit okay or a favourite parcel shop in their delivery preferences. DPD's digital services accordingly offer the greatest possible flexibility: taking delivery of parcels can be easily integrated into the everyday routines of consignees. Further features such as providing a digital service rating or a tip for the delivery driver via PayPal usefully round off the functionalities of the DPD App and the DPD Parcel Navigator.
DPD has received numerous awards for these digital services - thirteen of them in the last four years alone. DPD was, for example, among the winners of the Digital Leader Award, the German Design Award and the German Prize for Online Communication.
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