Press releases 2015
Ludwigsburg, 1st December 2015 – International parcel and express service provider DPD Germany is continuing to drive forward its use of electro-mobility in parcel deliveries. For example, DPD's 'Elena' delivery vehicle can now be seen on the streets of the Stuttgart conurbation. The Sprinter has been converted to a plug-in hybrid with an individual retrofit kit, which also provides the basis for its nickname – in German 'Elena' is namely the abbreviation for 'electrical retrofit kit'. The Mercedes-Benz Sprinter can now drive to the delivery area in its hybrid mode, in other words using the conventional diesel drive. Once it arrives in Stuttgart, Bietigheim-Bissingen and Ludwigsburg parcels can then be delivered purely on electrical power, which is free from emissions and particulates. The vehicle's battery gives it a range on electrical power of up to 50 km, and is charged overnight using a conventional power socket at DPD's parcel sorting centre in Ludwigsburg. The innovative kit for retrofitting has been developed by a regional consortium, including among others the Huber Group from Mühlhausen im Täle, Esslingen University of Applied Sciences and Lauer & Weiss GmbH in Fellbach.
"For the first time this novel retrofit kit gives us the opportunity to switch to electro-mobility with the vehicle class which is most popular among parcel services", comments Peter Hirsch, Transport Manager at DPD in Ludwigsburg. Gerd Seber, Group Manager Sustainability & Innovation, adds: "In contrast to purely electric vehicles, the hybrid drive now enables DPD to make emissions-free deliveries at a greater range. That gives us significantly more flexibility and opens up entirely new possibilities of use in making local, emissions-free deliveries."
Within the Stuttgart conurbation DPD in Ludwigsburg is already using eight fully electrical vehicles as part of an everyday practical test. However, there are limitations on the application of these Vito-E-Cell vehicles from Mercedes-Benz in terms of range and load capacity.
Retrofit kit offers operational benefits
Emissions-free delivery operations don't just conserve the environment, in future terms they also have operational advantages compared to conventional delivery vehicles. For example, in inner-city areas with heavy traffic density DPD expects greater restrictions on access in future – for example because of the problems experienced in Stuttgart with particulates – and these restrictions could be overcome by fully electrical delivery operations.
Since December 2014, an exemption in Germany's driving licence regulations has offered concrete economic benefits in the use of electro-mobility: in comparison to conventional 4.2 tonne models, plug-in hybrids can be driven with the generally available Class B driving licence. Because of their higher parcel load capacity 4.2 tonne models enable more efficient delivery operations, but because conventionally powered models require a Class C1 driving licence, use of these 4.2 tonne models is very restricted among parcel services.
"As a first step DPD intends to use the 'Elena' model on the basis of a 3.5 t Sprinter for the purpose of collecting experience" explains Transport Manager Peter Hirsch. "At the same time we're thinking about retrofitting a 4.2 t Sprinter. We expect the retrofitting to pay for itself within four years, which means that for the first time the use of electric drive systems is becoming a viable economic option for us." In contrast, with the models which have been used so far it has not been possible to offset the higher purchase price by lower operating costs.
As is the case with the existing practical test, 'Elena' receives funding from the 'Electro-mobility Shop Window LivingLab BWe mobile' programme. This is an initiative by the Federal Government covering four regions within Germany. The support programme in the Stuttgart conurbation and Karlsruhe is coordinated by the Baden-Württemberg Agency for Electro-mobility and Fuel Cell Technology e-mobile BW GmbH. DPD is one of more than 100 project partners in the federal state.
Facts and figures on 'Elena' at DPD Germany:
- Basic vehicle: Mercedes-Benz Sprinter, 3.5 tonnes
- Weight of the retrofit kit: 350 kg
- Payload: 850 kg (v. conventional 1,200 kg)
- Parcel loading capacity: average of 113 parcels (v. conventional 160)
- Range in purely electrical operation: 50 km
- Total range: 700 km
- Members of the developer consortium (selection): Huber Group (Mühlhausen im Täle); Hochschule Esslingen; Lauer & Weiss GmbH (Fellbach); Fraunhofer IPA (Stuttgart); INEM (Esslingen)
- Maximum permitted speed: 100 km/h
- Funding support: 'Electro-mobility shop window; living-lab BW e-mobile'; Group project 'Urban logistical business traffic'
Photo: 'Elena', the hybrid Sprinter, is charged overnight at a conventional power socket in the Ludwigsburg depot.
Aschaffenburg, 25 November 2015 – International parcel and express service provider DPD is now offering consignees the possibility of posting immediate feedback online on the service experience with DPD. In addition, if they are especially satisfied with the delivery, consignees will in future be able to give the DPD driver a digital tip via PayPal. The new functions will be available from 26 November, and can also be used independently of each other. Within the parcels industry they offer a unique digital service which benefits both consignees and delivery staff. In for the very first time transferring to parcel shipping a number of features which are a tried-and-tested part of the online world, DPD is once more demonstrating its innovation leadership and adding to its existing wide range of services for the digitalisation of parcel shipping – such as its 'Live-Tracking' system and the notification of a one-hour delivery time window.
Rating the experience immediately after a service has been provided is now no longer only possible when you order a taxi, have a pizza delivered or make a hotel booking. With immediate effect parcel and express service provider DPD is also making available such a digital feedback channel for the consignees to whom the company delivers parcels. The aim is to receive direct feedback from these consignees about their experience with the service performance in the form of ratings, and to then use this feedback in order to align the company's services even closer with the wishes and requirements of the customer.
After taking delivery of a parcel consignees can now provide a direct rating of DPD's service performance, either in the DPD app or at www.paketnavigator.de. In the process they rate not just their delivery experience at the front door, but DPD's service performance as a whole. Consignees can award from 1 to 5 stars for the service. In addition, if the maximum number of stars they award is only 1 or 2, they also have the possibility of specifying in concrete terms which aspect of the service they are dissatisfied with.
Direct feedback has inestimable value
This type of systematic consignee feedback is analysed and evaluated in anonymised form and enables DPD to ensure quality on a lasting basis and to optimise its premium service in a targeted way. "We aim to align ourselves even more closely with the consignee," comments Michael Knaupe, Director Products & Services National at DPD Germany. "This direct feedback has inestimable value for us. And with the simultaneous launch of the tipping function we are even going one step further. We're giving our delivery personnel the possibility of being rewarded in the form of consignee appreciation. This is richly deserved because they do a tremendous job every day, especially in the run-up to Christmas!"
Digital tips can be given after a successful delivery
The tipping function means that on receipt of a parcel, consignees have a direct and uncomplicated way of rewarding good service. As soon as the parcel has been successfully delivered, the consignee can give the relevant delivery driver an online tip. The requirement for this is that the driver has registered for the tipping function with a PayPal account. The delivery personnel decide themselves whether they wish to take advantage of this possibility or not. As with the service rating, consignees are informed either at www.paketnavigator.de or on the DPD app about the possibility of awarding a digital tip.
Parcel consignees are, as a rule, online shoppers who are highly familiar with the Internet. The new digital service rating and tipping options are therefore very much in line with their customary media use habits. Both innovations will now become a smooth and intuitive part of the overall shopping experience which DPD accompanies seamlessly - all the way from dispatch to delivery – with services such as online tracking, a wide range of options for redirecting and managing parcels, and information provided by push emails in the app.
Photo: Direct feedback and a digital tip as a sign of satisfaction. With these functions DPD is once more playing a pioneering role in parcel shipping.
Aschaffenburg, 23 November 2015 – In the weeks leading up to Christmas international parcel and express service provider DPD is registering record growth: compared to last year's Christmas season DPD expects a 15% increase in parcel volumes. It is also expected that for the first time ever parcel deliveries for a single day will exceed the two million mark. DPD will be employing a further 4,000 additional staff to make sure that all parcels arrive reliably and fast during the Christmas season, too. In the coming year DPD intends to accelerate growth even further, and is planning to invest more than 100 million euros in infrastructure and technology.
During this year's Christmas season DPD will – for the first time ever – deliver more than two million parcels in Germany on a single day. At peak times this represents the delivery of around 300,000 parcels an hour to private and business consignees. In addition, for the week before Christmas DPD expects parcel volumes which will be 50% higher than the average for the year.
For the whole of 2015 DPD will register an increase in volumes of 10% on the year before, which represents the company's most dynamic growth for the past 20 years. For the year 2016, too, DPD expects growth to accelerate further at the double-digit level. The largest proportion of this growth is accounted for by deliveries to private consignees (B2C). At present 35% of parcels shipped by DPD are delivered to private households, and by the year 2018 the company is planning to expand its share of the B2C market from the current 8 - 10% to 15%.
Investment in infrastructure and technology: over 100 million euros in the year 2016
In order to deal efficiently with these increasing parcel volumes DPD is making substantial investment in its infrastructure and technology. For example, in the course of this year all DPD locations have been fitted with modern, high-capacity fibre-optic cable connections. At many existing locations the company is expanding its sorting and handling capacities, and new depots are also being constructed. For example, early in the year a new facility was opened in Dinkelsbühl, and at present a new parcel sorting centre is under construction in Nagold to supply the conurbation to the south of Stuttgart. In the year 2016 alone DPD is planning to invest a further 100 million euros in infrastructure and technology.
Maximum information flows and flexibility – during the Christmas rush, too
In the expansion of its market share DPD is aiming above all at the premium segment, with extensive digital service innovations enabling the parcel service to provide efficient information flows and flexibility during the busy Christmas period, too. For example, for every parcel DPD provides a precise delivery window of one hour, which in the course of the delivery becomes more accurate down to the last 30 minutes. During the delivery process consignees can use the map-based Live-Tracking function to see where their Christmas parcel is at any time, and how many stops the driver still has to make before the parcel will arrive. Numerous useful options mean that the delivery can conveniently be adapted to the pre-Christmas stress – in addition to postponing the day of delivery it is also possible for consignees to redirect the parcel, for example to a Pickup parcelshop, a specific neighbour or even their place of work.
The latest example of DPD's digital innovations is the newly developed app, with which DPD set a further benchmark on the parcel market in September of this year. The DPD app enables consignees to manage and track their parcel deliveries on all digital devices such as the smartphone or tablet, while on request push messages, even on the Apple Watch, keep them up to date about the latest delivery status.
Photo: For the first time in the history of the company DPD Germany will this year deliver more than two million parcels on a single da.
Aschaffenburg, 17 November 2015 – On 1 January 2016 Dr. Philip Nölling assumes responsibility as Chief Financial Officer with DPD Germany. In this capacity he will also become a member of the board of management at DPD GeoPost (Deutschland) GmbH. As CFO he will be taking over from Thomas Loock, who has decided to accept a new challenge outside of DPD.
In Dr. Philip Nölling DPD has appointed to its management team an executive personality with a doctorate in economics and proven experience in the fields of parcel logistics, distance selling and e-commerce. His previous appointments have taken Dr. Nölling via a management post with the Gruner + Jahr group to Otto Group, where after a number of executive posts he became Group Finance Director. Most recently he was Commercial Director at Hermes Logistik Gruppe Deutschland, an Otto Group subsidiary.
"With his professional background Dr. Philip Nölling has exactly the right experience and qualifications to support us in our new positioning within the B2C segment, and in the continuation of our process of profitable growth”, states DPD CEO Boris Winkelmann.
Dr. Nölling adds: "DPD is currently undergoing an exciting transformation process, which has already met with impressive, clearly visible success. I'm looking forward to helping to shape this development in future."
Boris Winkelmann thanked the departing CFO for the contribution he has made to the success of the company: "Thomas Loock has made a decisive contribution to shaping the healthy development which DPD has experienced in recent years, and to driving forward our growth." Thomas Loock became DPD CFO in April 2013.
Photo: The new Chief Financial Officer of DPD Deutschland: Dr. Philip Nölling is looking forward to his new responsibilities.
Aschaffenburg/Düsseldorf, 21 October 2015 – International parcel and express service provider DPD and METRO LOGISTICS have recently celebrated an anniversary which is rarely experienced even in large-volume parcel operations: since the beginning of the cooperation in the year 1996 DPD has already shipped 250 million parcels on behalf of the METRO GROUP. Armin Köller, CEO of METRO LOGISTICS, personally received the 250 millionth parcel from the hands of DPD CEO Boris Winkelmann. DPD operates for METRO LOGISTICS in particular in the field of procurement logistics, shipping parcels from numerous suppliers in Germany, Austria, Switzerland and the Benelux countries to 1200 METRO GROUP locations in Germany, Austria and Switzerland.
"For us DPD is an important partner which doesn't just transport goods from A to B, but also carries out complex logistical operations, especially in procurement logistics", stated Armin Köller, joint CEO of METRO LOGISTICS together with Rolf Knieps. DPD CEO Boris Winkelmann added: "We are proud of the fact that we have been operating for a major retailing corporation for such a long time. We regard 250 million parcels shipped as a mark of confidence in us, which we aim to justify in future, too."
In addition to procurement logistics DPD also carries out distribution logistics for METRO GROUP locations in Germany, Austria and Switzerland – both in domestic and Europe-wide shipping. DPD operates on behalf of METRO GROUP in the expanding B2C segment, too – for example as the shipping partner to Real online.
Photo: Armin Köller (left), CEO of METRO LOGISTICS and Marc Liebaug (right), Director Procurement Logistics, take delivery of parcel No. 250,000,000 from DPD CEO Boris Winkelmann. Its contents: 45 bars of nougat for one of the many METRO Cash & Carry outlets.
Düsseldorf, 6 October 2015 – With a universally applicable locking system for parcel boxes and bags ParcelLock GmbH, a joint enterprise by the parcel services DPD, GLS and Hermes, has established a new standard on Germany's parcels market. Parcel boxes and bags using the ParcelLock system are accessible to all parcel and delivery services – not just the three partners in the company. Thanks to the new system parcels can be delivered even if the consignee is not at home. In the summer of 2016 BURG-WÄCHTER, the leading international manufacturer of letterboxes, safes and security systems, will be the first manufacturer to launch a parcel box and bag featuring the ParcelLock system. Further manufacturers are expected to follow.
"For many people parcel boxes which are not restricted to a specific service provider will greatly simplify the process of taking delivery of parcels", explains ParcelLock manager Dirk Reiche. "In contrast to single-provider solutions, the ParcelLock system offers a wide range of uses and is simple to integrate into existing shipping processes. For the first time it will provide parcel and delivery services with access to a standard system across all manufacturers with a maximum level of security. I'm convinced that products with the ParcelLock system will soon become an important infrastructure element for e-commerce and m-commerce by making the delivery of goods even more efficient and convenient."
ParcelLock system available to all parcel and delivery services
In addition to the three ParcelLock partners DPD, GLS and Hermes the ParcelLock system will be equally accessible to all other parcel services. In addition, parcel boxes and parcel bags with the ParcelLock system can also be activated by their owners for other delivery services. Examples of these are regional and national courier services, supermarket delivery services or even suppliers providing organic vegetable boxes or the local pharmacy. Activation for private individuals such as friends and acquaintances is also possible. In addition parcel boxes and bags can be used for the private shipping of parcels and return shipments.
Maximum security provided by individual numerical codes
With the ParcelLock system versatility of use is accompanied by a maximum level of security. Service providers receive access to the parcel box only on the basis of individual codes with a time restriction. Similar codes (so-called TANs) are used in online banking, for example. The security of the system has been tested in detail and has demonstrated its robustness.
BURG-WÄCHTER becomes the first cooperation partner
As the first manufacturer BURG-WÄCHTER, the leading international producer of letter boxes, safes and security systems, will be offering a parcel box featuring the ParcelLock system from the summer of 2016. The box will be suitable for detached, semi-detached and terraced houses. At the same time BURG-WÄCHTER will be launching a parcel bag model with the ParcelLock system. Parcel bags can be attached directly to apartment doors without tampering with the door in any illicit way, which also makes them suitable for tenants in a block of flats. The BURG-WÄCHTER model is based on the solution provided by the parcel bag start-up Locumi. This September BURG-WÄCHTER acquired the parcel bag division of Locumi Labs for the purpose of developing a successor model on the basis of the ParcelLock system. In addition ParcelLock GmbH is in discussions with further manufacturers on subjects including parcel box/bag installations for blocks of flats. In the medium term consumers will be able to choose from a wide range of different models provided by various manufacturers of parcel boxes and bags, all of which will offer standardised access thanks to the application of the ParcelLock system.
Photos: All parcel and delivery services will be able to use the ParcelLock system, which is universally accessible to service providers.
Berlin/Aschaffenburg, 2 October 2015 – The Digital Transformation Award 2015 goes to DPD. At the Ministry of Transport in Berlin yesterday evening the international parcel and express service provider took first place in the 'Product and Service' category for its Predict service, which is unique within the parcel business. The well-wishers present included Dorothee Bär, Secretary of State in the Federal Ministry of Transport and Digital Infrastructure, and Miriam Meckel, Editor in Chief of the "Wirtschaftswoche" business journal. The awards, which are organised by "Wirtschaftswoche" and the neuland strategic and management consultancy, are presented under the patronage of Alexander Dobrindt, Federal Minister for Transport and Digital Infrastructure.
The award is presented by the jury in recognition of "flagship digital projects" which highlight best practice approaches to the successful implementation of digital change – for example the Predict service with which DPD provides consignees with an exact delivery forecast, map-based live tracking and flexible options for redirecting deliveries. In stating its reasons for the award the jury attached particular importance to the fact "that the focus is on the requirements of the customer, and that comprehensive digital and mobile interaction between DPD and the consignee achieves a maximum of transparency and flexibility".
"Over the past two years DPD has achieved innovation leadership on the B2C parcel market with a range of digital services", explains DPD CEO Boris Winkelmann. "This award confirms that our digital solutions are right up with the times. With this wonderful encouragement behind us we will continue to exploit the digital possibilities available in parcel shipping to the full."
In addition to the digital service experience offered, the decision of the jury was also based on an analysis implemented by the neuland digital consultants, which uses a range of criteria to evaluate the digital penetration within a company. In this respect DPD made a strong impression with an outstandingly high 90% level of digital penetration. Special praise was awarded to aspects such as DPD's open online community, with which the company offers a dialogue with developers in the integration of e-commerce platforms.
DPD launched its Predict service in Germany in July 2014. With this service DPD provides a delivery time forecast which is precise down to the last 30 minutes. On an online map consignees can check in real time where their parcel is and how many more stops the parcel courier still has to make. Until just before the actual delivery parcels can also be redirected online or on mobile devices using a range of options. The possibilities include delivery to a specified neighbour, to a different address or to a Pickup parcelshop, and delivery on a different date.
In addition DPD also applies various digital channels in the interaction with customers and consignees. The latest example of this is the newly designed app with which DPD set a new benchmark on the parcel market in September of this year. The DPD app enables consignees to track their parcels on all digital mobile devices such as their smartphone or tablet using DPD's Live-Tracking service, and of course to redirect them if required. On request they can also be informed by push messages about the latest delivery status of their parcel. These services, which include the mobile parcel label launched earlier this year, are also available on the Apple Watch.
Image: Consignees of Predict parcels can also conveniently and flexibly manage their deliveries on their tablet or smartphone. DPD's Live-Tracking service enables consignees to check where their parcel is at any given time.
Aschaffenburg, 09 September 2015 – The new app for iOS and Android developed by international parcel and express service provider is now available for downloading throughout Germany. The core of the app is DPD's innovative Live-Tracking function which - on a large-scale map - enables consignees to check on the current status of their shipment on the day of delivery. As a result they can see where the delivery vehicle with their parcel is at any given time, and how many stops it still has to make before it reaches their front door. In addition, if required push messages notify users about every individual stage of the shipping process. On the Apple Watch, too, consignees can check on the predicted time window for their delivery and on the current progress of their shipment.
"Digitalisation in parcel shipping is advancing in huge steps", comments Michael Knaupe, Director Products & Services National at DPD Deutschland. "More than any other parcel service DPD is exploiting the digital possibilities for managing parcel deliveries to the full. This once more confirms our claim to innovation leadership within the industry."
The app which is now being presented is suitable for all standard devices, from the Android smartphone via the iPad across to the Apple Watch, and is available from the App Store or the Google Play Store for Android from Version 4 and iOS from Version 7. Versions of the DPD app which are already installed can of course also be updated to the new version.
Taking delivery of parcels when and where it's convenient
Since the summer of 2014 consignees who are expecting a parcel from DPD have been able to individualise the delivery process at paketnavigator.de, enabling them to fit the delivery of their parcel conveniently into their everyday routine. On the online platform it is possible, for example, to arrange for the shipment to be delivered to a specific neighbour. In addition consignees can enter an alternative delivery address, change the day of delivery, have their parcel delivered to a parcel shop or arrange for the parcel to be deposited in a secure location. The paketnavigator.de online platform has now also been completely redeveloped, making it even more intuitive and user-friendly. In future access to the Parcel Navigator will for the most part be via the DPD app.
All the functions of the Parcel Navigator have now also been integrated into the app: "We're especially proud of the integration of our Live-Tracking function, which shows consignees in real time where their parcel is at any specific moment, together with the time window during which it will arrive", adds Michael Knaupe. Intuitive use and stylish design were also central priorities in the development of the app. DPD offers users entirely new benefits because, according to Mr Knaupe, "The aim of the app is not just to integrate parcel deliveries into the lives of consignees as flexibly as possible, but also to be fun to use". The app is an entirely new development and represents a benchmark on the parcels market, with functionalities and a user experience which are currently unequalled. Users can, for example, register simply and conveniently with their Facebook account.
After users register and log in on their devices, automatic synchronisation is implemented across all of these devices. As a result consignees can use any of their devices to check on the progress of their shipments by means of the Live-Tracking function, and to redirect them with a few clicks. They can also manage several parcels at the same time. If users decide to have their parcel delivered to a parcel shop, the app uses positioning data to display the nearest DPD Pickup parcelshop within a matter of seconds. In future development on both the Parcel Navigator and the DPD app will continue, and further innovative features are already in the pipeline. Users can look forward to an update in only a matter of weeks.
DPD's B2C offensive
At present every third parcel delivered by DPD goes to a private consignee, and the company's decisive innovation strategy has led to significant volume growth in B2C shipping. In the process DPD concentrates on those customers and shippers who attach great value to optimised information flows and flexibility. In addition to the countrywide introduction of Saturday deliveries a further important element of this strategy is an exact prediction of the delivery time window: since July 2014 DPD has been able to notify consignees down to the last 30 minutes when their shipment will arrive. The Live-Tracking function shows consignees on an online map in real time how many more stops the driver still has to make before he will be ringing their doorbell. Consignees are notified of the delivery on the previous day, providing them if necessary with a range of options for redirecting the shipment – right up to the final five minutes before the parcel actually arrives.
Image: On the iPhone, the Apple Watch or on an Android-based device: thanks to the DPD app consignees always have their shipments in view on all their devices.
Aschaffenburg / Altentreptow, 1 September 2015 – DPD GeoPost (Deutschland) GmbH has acquired DPD Altentreptow GmbH with effect from 1 September 2015. With its parcel distribution centre in Altentreptow, the franchisee DPD Altentreptow has for many years provided parcel services to large areas of Mecklenburg-Western Pomerania. After its acquisition by DPD GeoPost (Deutschland) GmbH operations at the Altentreptow location will be continued without interruption, and the entire staff of 43 will be transferred to the new owner. Business relations with all the depot's customers are to be continued unchanged, too. The company is being sold by the freight forwarders Gertner, who took over parcel operations in Mecklenburg-Western Pomerania as a DPD franchisee in 1993.
"The acquisition of DPD Altentreptow will make our countrywide organisational structure even more efficient. Together we aim to enhance our operations on behalf of customers and consignees as a premium service provider", explains DPD CEO Boris Winkelmann.
As a result 73 of DPD's 76 locations in Germany are now owned by DPD GeoPost (Deutschland) GmbH, DPD's largest German shareholder, which also acquired co-shareholder DPD Systemlogistik in March of this year. With this acquisition GeoPost, a wholly-owned subsidiary of La Poste and the major shareholder in DPD, has increased its shareholding in the company to 93.79 per cent. With two locations in Berlin and one in Raunheim, Hessen, DPD Zeitfracht GmbH remains the only other shareholder in DPD.
Photo: DPD's Altentreptow parcel distribution centre employs a team of 43. The depot's new owner, DPD GeoPost (Deutschland), will continue to employ the entire workforce.
Aschaffenburg, 19 August 2015 – International parcel and express service provider DPD has made Saturday a normal delivery day for every private consignee in Germany. Last Saturday the company's West Pomeranian parcel distribution centre in Altentreptow became the final DPD location to introduce a Saturday shift. By making deliveries six days a week DPD is offering its consignees even greater convenience, while for many online shoppers the additional delivery day shortens the waiting time between placing their order and receiving the goods.
"With the comprehensive launch of Saturday deliveries as a standard service for all households in Germany DPD has finally established itself as a major force on the growing market for B2C parcels", comments DPD CEO Boris Winkelmann, adding: "For many shippers and consignees delivery on Saturday is a basic requirement, and this is enhanced by our innovative, digital service options. As a result, for DPD this opens up further potential growth areas for which we are ideally prepared in operational terms."
In selected regions DPD has been making Saturday deliveries for more than one year now. Since May 2014 the service has been expanded step by step, and by last September Saturdays had become a normal delivery day for 30% of the country's population, a figure which rose to 80% by May 2015. In a final wave, in order to provide Saturday deliveries to all private consignees everywhere in Germany, DPD has now established deliveries six days a week in Berlin, Munich and Frankfurt, as well as in the country's remaining cities and regions. DPD's experience so far indicates that private consignees can be located at home much more easily on Saturdays than is the case during the week. This facilitates the work of the company's delivery drivers and ensures that taking delivery of parcels is a convenient experience for the consignee.
Before the introduction of Saturday as a regular delivery day DPD as a rule only made deliveries from Mondays to Fridays, with Saturday delivery available on request with the company's Express-Service. The reason for this is that DPD's core business originally consisted of parcel shipping on behalf of business customers (B2B), and many commercial consignees are only available from Monday to Friday.
DPD's B2C offensive
At present every third parcel delivered by DPD is destined for a private consignee, and the company expects significant volume growth in B2C shipping for the future, too. DPD is concentrating on those customers and shippers who attach great value to maximum flexibility and information flows. In addition to Saturday delivery an important component of this strategy is an accurate prediction of the delivery time window. Since July 2014 DPD has been able to predict to the last 30 minutes when the delivery driver will be arriving with the parcel. On an online map consignees can follow in real time how many stops the driver still has to make before he will be ringing their doorbell. On the previous day they are notified of the delivery and then have a range of options for redirecting the parcel at any time – if necessary right up to 5 minutes before the actual delivery is made.
Aschaffenburg, 11 August 2015 – International parcel and express service provider DPD is making parcel shipping even more convenient and digital - with a mobile parcel label. All German small-scale business shippers and private consignors who pay for their parcels on the 'DPD Web Parcel' platform now receive a mobile 2D code. This code is the full equivalent of the kind of physical parcel label which previously had to be printed out by the shipper. When they hand in their parcel for shipment at one of DPD's 6,000 Pickup parcelshops throughout Germany, all consignors now need to do is to display the code on their smart phone. The parcel shop then simply scans the code and links it with the physical parcel, after which the parcel is sent on its way.
"In Germany 93% of households have a smartphone, but only 75% still have a printer ”, explains Michael Knaupe, Director Products & Services National at DPD Germany. "The digital transformation is set to continue in this field, and DPD will occupy a leading position. With the mobile parcel label DPD is once more living up to its own aim of seamlessly bringing together the physical world of mail order retailing and digital channels."
Conveniently interfaced with eBay, Apple Watch and a wide range of apps
Customers who pay for their parcel online at dpdwebpaket.de by PayPal or direct debit immediately receive a confirmation email with their mobile parcel label in the form of a 2-D code. Consignors can then use the mobile parcel label directly in the email format when they drop off their parcel for shipment. Alternatively the parcel label can conveniently be integrated into apps such as Passbook (iOS) or PassWallet (Android). Just like airline, concert or cinema tickets the parcel label is then always immediately at hand. By means of the Passbook app the DPD mobile parcel label can even be used on the Apple Watch.
For eBay consignors the shipping process is becoming even easier: a new interface will soon enable eBay sellers to place the shipping order directly on eBay and create a mobile parcel label on the basis of the purchaser's data – without having to leave the eBay platform. In the course of the year DPD is planning to provide interfaces with further e-commerce platforms.
Simple and flexible shipment or return of parcels
If required conventional shipping with a physical parcel label continues to be available, of course. For users of dpdwebpaket.de parcel shipping starts from as little as €3.70, regardless of the type of parcel label which is selected. Payment is possible by PayPal or direct debit. The shipping price contains DPD's Predict service, with which the consignee is notified in advance of a delivery time window which is accurate down to the last hour, while in the course of delivery this time window runs down to only 30 minutes. In addition, DPD's online map-based Live-Tracking system enables the consignee to view at all times where the parcel is at any given moment, and exactly when it will be arriving. The numerous redirection options also enable consignees to adapt deliveries conveniently to their everyday routine. For example, they can have the parcel delivered to a specific neighbour or to a Pickup parcel shop, or alternatively they can have it delivered on a different day.
At the request of numerous customers, from the autumn the mobile parcel label will also be available for return shipments, making the return process significantly easier for both retailers and consumers. The practice so far has been to enclose a return label with the original shipment, or the label had to be downloaded and printed out by the customer before the shipment could be returned. Both sides have now been relieved of the additional work involved, while at the same time valuable resources are conserved.
Even more convenient and well-organised: DPD Web Parcel relaunched
The DPD Web Parcel has also recently been given a complete make-over. In addition to visual modernisations, its user guidance and usability have been optimised, which has made it possible to significantly reduce the number of steps involved in the booking process, for example.
Digitalisation in parcel shipping with DPD
DPD is decisively driving forward digital innovations in parcel shipping. Shippers are placing their parcel shipping orders on an increasing number of e-commerce platforms and online shop systems such as Magento, Odoo, plentymarkets or Shopware. In addition, thanks to the DPD Cloud customers and developers can integrate their parcel shipping operations into their own systems on an open-source or commercial basis. The target in every case is enabling shippers to concentrate all processes relating to their merchandise management and shipping on a single platform only, enabling significantly faster and more efficient operations.
Private consignees also benefit from digitalised parcel shipping: by smartphone or tablet consignees of DPD parcels can make sure that deliveries are conveniently adapted to their daily routine, and not the other way around. Flexible services such as Predict, which is unique in Germany, and the Parcel Navigator provide consignees with a range of options for redirecting their parcels – for example to a different address such as their place of work, to a specific neighbour or to a Pickup parcel shop. Changing the day of delivery is also possible. On the morning of the delivery DPD notifies them of a one-hour delivery window, which during the delivery process is gradually narrowed down to only 30 minutes. A precise display on an online map shows at all times where the parcel is and how many more stops the driver will have before he rings the doorbell. And if necessary the parcel can still be redirected almost right up to the point of delivery.
Nagold/Aschaffenburg, 23 June 2015 – International parcel and express service provider DPD is expanding its countrywide network in Germany and investing €30 million in a new parcel sorting centre in Nagold (south of Stuttgart). The new DPD location will cover an area of 57,000 m² on the INGpark Nagold Gäu business park, which is operated by the municipality of Nagold together with six neighbouring towns. When the project is completed the sorting centre will employ a workforce of 300.
Presenting the building project at Nagold's town hall yesterday Thomas Ohnhaus, Regional Director South with DPD Germany, stated: "Nagold will be the location of one of our most important hubs in southern Germany", adding: "The capacity of this new location means that we will be ideally prepared for the increasing parcel volumes which DPD is expecting, in particular in shipments to private consignees. I would like to thank the municipality of Nagold for their highly constructive and professional cooperation, which we intend to maintain in future, too." Jürgen Großmann, the Mayor of Nagold added: "I am delighted to welcome DPD to Nagold. The new parcel distribution depot will benefit our locality as a business area, which is dependent on a good logistics infrastructure."
DPD Germany's seventy-seventh location will supplement and support the company's neighbouring depots in Ludwigsburg, Villingen-Schwenningen and Wendlingen, with special focus on serving the economic area to the south of Stuttgart. The catchment area of the Nagold depot will cover a radius of 50 km. The operational start is planned for the autumn of 2016, with a daily parcel sorting and handling volume of 37,000. It will be possible to expand this capacity significantly in the future, and up to 300 employees will be in operation in Nagold on behalf of DPD's shippers and consignees. Some of them will be employees who are currently working for neighbouring DPD depots.
The new depot in Nagold is to become an especially energy-efficient location, with lighting energy for example being reduced to a minimum by the integration of strip lighting and LED technology. In addition, with its cutting-edge sorting technology DPD attaches great importance to low-consumption motors and drive systems. As a further advantage the new location will reduce driving distances, which in turn will cut the CO2 emissions generated by transport operations. DPD's environmental management system has been certified by TÜV SÜD in accordance with DIN 14001, and in addition DPD Germany is committed to carbon-neutral parcel shipping.
DPD in Nagold: facts and figures
Aschaffenburg, 17 June 2015 – On the conclusion of the seventh DPD Logistics Lab 19 students from the Fresenius Idstein and Aschaffenburg universities of applied sciences presented a range of ingenious projects on logistics topics of the future. The best presentation was rewarded with a €500 prize by international parcel and express service provider DPD. This time Frankfurt Trade Fair also participated as a project partner in the DPD Logistics Lab. For Frankfurt Trade Fair the winning team presented an algorithm which enables even more intelligent management of the ramp traffic involving stand construction firms and suppliers. The students had three months' time to develop their projects. Since 2009 a total of 150 students from various universities of applied sciences have participated in the DPD Logistics Lab.
"The DPD Logistics Lab provides our company with valuable input for future operational projects", explains Peter Störring, Director Operations at DPD GeoPost (Deutschland) GmbH. "I'm delighted that it is proving useful to new project partners such as Frankfurt Trade Fair. At the same time all the students who participate benefit directly, because the DPD Logistics Lab teaches them in a practical and accessible way how modern logistics operates." Prof. Armin Bohnhoff, Dean of Studies for Logistics and Commerce at Fresenius University of Applied Sciences in Idstein, adds: "The Logistics Lab is a practice-based course open to a number of universities and is a model of its kind."
In addition to the intelligent management of ramp traffic, the project groups developed solutions for further practical challenges in logistics. For example, the students focused on the subject of so-called 'wearable' devices for data recording such as glove or two-finger scanners which can be applied for the implementation of barcode scans in parcel sorting centres. These innovative support systems for sorting can be worn ergonomically on the body and conveniently leave the hands free for normal working operations. The various groups were supported by experts from DPD HQ in Aschaffenburg and the students also received on-site insight into DPD's operations by visiting depots and making delivery trips with DPD drivers.
Photo: Participants in the DPD Logistics Lab presented their projects at DPD's HQ in Aschaffenburg, with the best group receiving a prize of €500.
Aschaffenburg, 10 June 2015 – International parcel and express service provider DPD is now offering business customers a service for shipping palletised freight. The new product, entitled DPD MAX, is aimed above all at customers who, in addition to their regular parcel volumes, also ship freight which is too heavy or bulky for parcel shipping. Shipping with DPD MAX is available to 17 European countries and within Germany. The new product is made possible by DPD's partnership with Palletways, Europe's leading express network for palletised freight.
"This new freight product rounds off the practical and useful services with which we supplement our parcel shipping. DPD now provides one-stop shopping for everything – from standard letters to freight which can weigh tonnes", states Ralf Bürk, Director Products & Services International at DPD Germany. "In addition, the crossborder structure of DPD MAX makes the service even more attractive, for international consignors in particular."
The service offers shipping for all types of palletised freight up to a weight of 1.2 t per pallet, and is available to both B2B and B2C consignors. The destination countries include the UK, France, Spain, Italy and Poland. Consignors with regular parcel volumes can not only ship freight reliably and fast with DPD MAX, they can also significantly simplify their shipping processes. Thanks to the one-stop shopping provided by DPD they can save on the resources required for service provider management.
In addition to pallet shipping, further examples of supplementary transport services provided by DPD are the distribution of business post, catalogue shipping and same-day delivery within 90 minutes. And whatever the transport service, with DPD customers always have access to uniform processes and regular contact persons, for example when it comes to scheduling, invoicing and customer service.
Partnership with Palletways express network
The new freight product is made possible by the partnership between DPD and Palletways, Europe's leading express network for palletised freight. Thanks to the cooperation Palletways can now - in addition to the transport of palletised freight - provide its customers with access to DPD's parcel shipping services. As a result Palletways customers, too, can benefit from one-stop shopping and take advantage of favourable terms. The actual transport operations are implemented by the respective specialist service provider: Palletways in the case of freight transport, DPD for parcel shipping.
To coincide with the start of its cooperation with DPD Palletways will be extending its Europe-wide network to Poland and the Baltic states. In these countries DPD will, in addition to parcel shipping, also be implementing the transport and delivery of palletised freight. In the past DPD in Poland, Estonia, Latvia and Lithuania already provided domestic palletised freight shipping to customers in Poland and in the Baltic states.
Palletways was founded in the UK over 20 years ago and most recently registered an annual turnover of more than £200 million. Palletways has more than 400 depots throughout Europe and handles around 30,000 pallets a day. For the year 2015 Palletways expects a 50% growth in pan-European volumes.
Image: DPD is now offering business customers a service for shipping palletised freight.
Nuremberg/Aschaffenburg, 28 May 2015 – DPD iloxx eService GmbH continues to be one of Germany's companies with the best customer focus: for the fourth time in succession the subsidiary of international parcel and express service provider DPD has been classed among the best 50 companies in the "TOP SERVICE Germany 2015" competition. The award is based on customer surveys as well as on an assessment model derived from the customer value research carried out by the University of St. Gallen, which organises the competition together with the ratings company ServiceRating and the "Handelsblatt" financial journal.
"Day in, day out DPD iloxx sets itself the target of providing excellent customer service in parcel shipping", explains Volker Hofmann, CEO of DPD iloxx eService GmbH, adding: "For us the fact that we have been successful in the TOP SERVICE competition for the fourth time in succession is a tremendous incentive."
DPD iloxx eService GmbH was founded in the year 1999 as iloxx AG by Volker Hofmann and IT specialist Matthias Emmel. Since 2011 iloxx has been a wholly-owned DPD subsidiary. Today more than 200 employees at the iloxx head office in Nuremberg carry out a significant part of customer service operations for shippers and consignees. In addition DPD iloxx provides support for online portals such as DPD Web Parcel and MyDPD Business, on which DPD customers can place and conveniently manage their parcel shipping orders.
Image: Successful daily operations for satisfied shippers and consignees: DPD iloxx is a TOP SERVICE provider for the fourth time in succession.
Aschaffenburg / Bindlach, 23 April 2015 – In NKD international parcel and express service provider DPD has gained an important strategic partner for its countrywide network of DPD ParcelShops. Each of the over 1,300 branches operated by NKD, one of Germany's largest clothing retailers, now features a DPD ParcelShop as part of its services.
"Our strategic partnership with NKD makes parcel shipping even more accessible for consumers", explains Peter Weilke, Group Manager Parcel Shop at DPD in Germany. "NKD has an excellent branch network which is characterised by accessible locations, favourable business hours and high quality standards. This makes NKD an ideal partner for the DPD ParcelShops."
Christian Welles, Sales Director at NKD, adds: "The integration of DPD ParcelShops will enable us to provide our customers with a very useful additional service. In addition we expect that it will increase customer numbers and frequency."
Thanks to DPD's ParcelShops it is now possible for NKD customers at all branches to ship parcels within Germany and to other EU countries. Consignors wishing to send a parcel can pay for it in advance on the online platform dpdwebpaket.de. Payment can be implemented with only a few clicks of the mouse and the parcel can then simply be dropped off at a local NKD branch. Parcels are priced by size and are all automatically insured to a goods value of EUR 520. In addition every DPD ParcelShop within a branch of NKD accepts returns – a task which is becoming increasingly important because of the boom in e-commerce.
In addition consignees can now also have their parcel delivered directly to an NKD branch of their choice. Those who are rarely at home during the day, for example, can pick up their parcels from NKD whenever it suits them. DPD informs the consignee by email as soon as their parcel is ready for pickup at a local branch. The so-called 'Shop2Shop parcel' was launched by DPD in March of this year, enabling customers to send parcels from shop to shop at prices which begin from as little as EUR 3.70. This practical offer is at the same time the most favourably priced way of sending a parcel.
A uniform shop network in 13 European countries
At present DPD is already operating 16,000 ParcelShops within Europe in a network which is more closely integrated than that of any other service provider. This is ensured by a uniform infrastructure, common IT standards and processes as well as a shared business model. By the end of the year the Europe-wide ParcelShop network operated by DPDgroup is to be expanded to 22,000 locations in 13 countries. In the course of the year new national networks will also be established in Great Britain (2,500 shops) and Spain (1,000 shops), while the overall number of shops is to rise to 26,000 in the year 2016. Including the new NKD locations there are currently 6,000 DPD ParcelShops in Germany.
Image: DPD ParcelShops have recently been established in more than 1,300 NKD retail outlets throughout Germany.
Aschaffenburg, 19 May 2015 – International parcel and express service provider DPD has turned Saturday into a normal day for parcel deliveries. More than 80% of people in Germany can already receive parcels delivered by DPD on six days a week in both rural and urban areas. In the course of the next few months DPD will now be completing its coverage of the remaining regions, ensuring that Saturday deliveries will be available everywhere in Germany. The expansion of Saturday deliveries nationwide is good news above all for those consignees who are normally not at home during the week and prefer not to take advantage of alternative delivery options.
"The successful launch of Saturday deliveries rounds off our services in the area of parcel shipping to private consignees", comments DPD CEO Boris Winkelmann, adding: "For many B2C shippers Saturday deliveries are a basic precondition, and not just in individual locations but as a standard service to everyone. With nationwide Saturday deliveries DPD is opening up further growth potential on the B2C market."
In selected regions DPD has been offering Saturday deliveries for over a year now, and since May 2014 the service has been gradually extended right across the country. By last September Saturdays were already a normal delivery day for around 30% of the population, but since the beginning of this year the service has been significantly extended once more and is now available to more than 65 million people.
Before the launch of Saturday as a normal delivery day DPD as a rule only made deliveries from Monday to Friday, with Saturday delivery available on request as an express service option. The reason for this is that DPD's original core business consisted of parcel shipping on behalf of business customers (B2B), and many commercial consignees could only be located from Monday to Friday. The Saturday delivery service is aimed predominantly at private consignees.
DPD's B2C offensive
At present every third parcel delivered by DPD is destined for a private consignee, and the company expects further strong growth in B2C shipping for the future. DPD is concentrating on those customers and shippers for whom maximum information flows and flexibility are a priority. In addition to Saturday delivery an important component of this strategy is a precise prediction of the delivery time window. Since July 2014 DPD has been able to notify consignees with an accuracy of within thirty minutes exactly when their parcel will be arriving. Consignees can see in real time on an online map how many stops the driver still has to make before he will be ringing the doorbell with their own parcel. Consignees are notified of the delivery the day before and have a wide range of options for redirecting the parcel if necessary - even up to 5 minutes before the delivery is actually made.
Image: Saturday deliveries are ideal for many private consignees who are rarely at home during the week.
Aschaffenburg, 16 April 2015 – International parcel and express service provider DPD will soon be providing maximum parcel shipping information flows on the new Apple Watch, too. From August all German consignees expecting a DPD parcel can have the current status of their parcel displayed on the Apple smartwatch. All it takes is a glance at the wrist and the watch will then provide the consignee with messages such as: "Your parcel will be delivered between 13:13 and 14:13 hrs today." The Apple Watch is to go on sale in Germany on 24 April.
"DPD is exploiting digital possibilities to the full, offering delivery services which adapt themselves flexibly to the everyday routine of consignees", explains DPD CEO Boris Winkelmann. "As a result it is very important for us to keep pace with digital innovations and make the best possible use of the possibilities they offer."
Users will be able to configure freely what type of messages their Apple Watch is to display. In addition to the precise delivery forecast, other options could be notification that the parcel has been delivered to a neighbour or to a DPD ParcelShop. If they wish consignees can even track the progress of their parcel from the point at which the consignor hands it to DPD for shipping. For the selected status reports the DPD iOS app transmits to the Apple Watch push messages which are linked to a vibrating or sound signal. The linkage between the DPD app and the Apple Watch will be available from August.
Managing parcel deliveries conveniently by app, tablet or desktop PC
DPD is already enabling the convenient and flexible management of parcel shipping both online and mobile, by putting users in a position to organise their deliveries by means of mobile websites and apps for iOS and Android. A range of options are available for this purpose, including postponing the delivery day or redirecting the parcel to the consignee's place of work or a DPD ParcelShop. And if the consignor transmits the consignee data to DPD on an automated basis parcels can even be redirected before the first delivery attempt is made. All other consignees can specify online and mobile how DPD is to make the second or third delivery attempt.
Map-based live tracking and a precise delivery-time window
On the morning of the delivery DPD's parcel tracking service shows consignees exactly when their parcel will arrive. For every parcel DPD indicates a one-hour delivery window, which is even narrowed down to 30 minutes in the course of the delivery itself. Thanks to DPD's Live-Tracking service consignees can see on an online map exactly where their parcel is at any particular time, and how many stops the delivery driver still has to make before he arrives with their parcel.
Image: When will the DPD delivery man be ringing the doorbell? The Apple Watch provides the relevant information and a lot more details.
Aschaffenburg, 7 April 2015 – International parcel and express service provider DPD is now offering private and small-scale business consignors a shipping alternative which is both simple and economically attractive: within Germany parcels which have been paid for online can now also be shipped directly to one of DPD's 6,000 ParcelShops. As soon as the parcel arrives at the shop the consignee is informed by email. Depending on requirements the parcel can then be picked up either immediately or at any time within the seven-day period during which it is stored at the DPD ParcelShop.
“Many consignees who are not at home during the day are already redirecting their shipments to one of our 6,000 DPD ParcelShops”, comments DPD CEO Boris Winkelmann, adding: “We therefore want to make this option available to all private and small-scale business shippers at the stage when the order is placed. In addition, delivery to a shop is highly efficient, which means that we can offer this product at very competitive prices."
The DPD Shop2Shop parcel is available from 3.70 euros. Pricing is on a simple T-shirt principle, with XS, S, M, and L as the available sizes. In order to send a Shop2Shop parcel consignors simply enter the shipping data on the online portal www.dpdwebpaket.de, together with the destination ParcelShop. Payment is implemented online by direct debit or PayPal. After that the parcel can be handed in for shipment at any of the 6,000 DPD ParcelShops. The contents of each parcel are automatically insured up to 520 euros, and transport for all shipments is fully carbon neutral - at no extra cost to the customer.
Consignees know exactly when their parcel will arrive
On the morning of the delivery consignees of Shop2Shop parcels know to the very hour when their parcel will be delivered to the shop. By entering the individual parcel label number they can also check on the time window in the online shipment tracking function. In addition consignees are informed of the arrival of their parcel by email. If required parcels can be picked up as soon as they have been delivered – Shop2Shop shipping is therefore just as fast as home delivery. At the same time consignees enjoy the convenience and flexibility of deciding themselves when they will pick up their shipment. At the DPD ParcelShop parcels are kept available for collection for seven working days, with many shops staying open until 20 hrs or even later.
A uniform shop network across 13 European countries
Parcel shops play an important role in domestic and international B2C parcel shipping, not only for handing in return shipments but also because of their function as an alternative delivery point. Throughout Europe DPD currently has 16,000 parcel shop locations, and they are networked more closely than is the case with any other service provider. This is ensured by a uniform infrastructure, shared IT standards and processes and harmonised business operations. By the end of the year the ParcelShop network operated by DPDgroup is to be expanded to 22,000 locations. In the course of 2015 new national networks will be built up in Great Britain (2,500 shops) and Spain (1,000 shops), while in the year 2016 the number of locations is planned to rise to 26,000.
Image: Throughout Germany 6,000 DPD ParcelShops provide convenient shipping and collection of parcels for private customers, too.
Aschaffenburg, 25 March 2015 – International parcel and express service provider DPD has been awarded this year's Service Innovation Prize by the YouGov Germany organisation. The top prize in the 'Flexibility and configuration' category went to DPD for its Predict service, which is unique within the parcels business. With Predict consignees are informed in advance that their parcel is on its way, and on the morning of the delivery they are notified to the precise hour when the parcel will arrive. This forecast gradually comes down to 30 minutes in the course of the delivery itself. Online consignees can even see in real time where their parcel is at any given moment, and how many stops the parcel courier still has to make. And redirecting the parcel remains possible until just before the actual delivery is made. For this purpose consignees have a wide range of options available both online and mobile: the parcel can, for example, be diverted to a specified neighbour, to a different address or even to a DPD ParcelShop. The delivery can also be postponed to a different date.
“Our criteria in developing Predict were maximum transparency and flexibility, and this has now been confirmed by the award of the Service Innovation Prize”, states Michael Knaupe, Director of Domestic Products & Services at DPD in Germany, adding: “Predict is not just practical but ensures that the consumer's positive online shopping experience extends all the way from the placing of the order to the delivery of the parcel." In addition to the functional benefits for the customer this added emotional value was a decisive factor in the award of the Service Innovation Prize by the six-person jury, which is composed of representatives from the fields of science and industry. In addition to the votes of the jury the rating of a YouGov panel of private customers was decisive in the awarding of the prize.
The Predict service with its precise one-hour delivery window was launched by DPD in Germany in July 2014. To the present day the level of transparency and flexibility which the service provides is unique within the industry. This year the exact delivery forecast and DPD's online, map-based Live-Tracking function will be extended throughout Europe, with both services becoming available on 20 European markets. In Germany all consignees can use the parcel-tracking function to view the progress of the delivery window and their parcel on an online map. These services are free of charge to the consignee and no registration is required.
Image: Consignees of Predict parcels can also manage their parcel shipments conveniently and flexibly on their tablet or smartphone. DPD's Live-Tracking function enables them to see where their parcel is at any given time.
- Subject to the approval of the cartel authority DPD GeoPost (Deutschland) GmbH will, from 1 April 2015, be the new owner of DPD Systemlogistik
- All seven locations will be taken over, complete with 600 employees and 750 delivery personnel
- Further impetus for the growth strategy of DPD in Germany
Aschaffenburg, 9 March 2015 – With the acquisition of its franchisee DPD Systemlogistik the international parcel and express service provider is completing its organisational structure on the German market. The purchase contracts were signed last Friday. As a DPD franchisee DPD Systemlogistik has so far operated seven depots in southern Germany and Saxony, with around 600 employees and 750 delivery drivers. DPD Systemlogistik was previously owned by DPD's competitor GLS Germany GmbH & Co. OHG. The take-over by DPD GeoPost (Deutschland) GmbH – previously already the largest franchisee of DPD in Germany – is still conditional on the approval of the Federal Cartel Authority but should be completed by 31 March 2015. All Systemlogistik depots and personnel will be taken over, and business relations with all customers and system partners will continue without interruption. It has been agreed that the purchase price will remain confidential.
"The acquisition of DPD Systemlogistik will enable us to round off our network and ensure an even more efficient organisational structure which will provide further impetus for our growth strategy", states DPD CEO Boris Winkelmann. "I'm especially delighted that all the DPD Systemlogistik employees and customers will remain part of the DPD family and we can continue to operate successfully together."
GeoPost, which is part of the La Poste Group and was already DPD's majority shareholder before the acquisition, now owns 93.79% of shares in DPD. With a holding of 6.21% DPD Zeitfracht GmbH & Co. KG is the only other shareholder.
Photo: DPD is taking over all the locations and employees of its former franchisee DPD Systemlogistik. Around 600 staff and 750 delivery drivers are currently in operation at the seven DPD Systemlogistik depots.
- Throughout Germany 33 of 76 depots have already switched to LED lighting technology
- Investment of over 800,000 euros leads to savings of more than 1700 tonnes of CO2 annually
- Further locations will gradually convert to LED technology
Aschaffenburg, 21 January 2015 – International parcel and express service provider DPD has equipped 33 of its 76 parcel sorting centres in Germany with energy-efficient LED lighting. Compared to the lighting equipment which was previously used – for the most part fluorescent tubes – the LED lamps will reduce emissions which damage the environment by cutting more than 1700 tonnes of CO2 per year. DPD has invested over 800,000 euros in the new technology.
"Lighting the sorting halls is among the major sources of energy consumption at DPD's branches", explains Gerd Seber, Manager Sustainability & Innovation at DPD GeoPost (Deutschland) GmbH. "The conversion to LED technology will lead directly to a significant reduction in the CO2 emissions produced by the individual locations. By making the switch DPD will save not just energy but will also have to offset fewer harmful emissions in order to achieve carbon-neutral parcel shipping." Since 2012 DPD has provided carbon-neutral transport for all parcels, at no additional cost to the customer. DPD contributes to certified climate protection projects in order to compensate for those CO2 emissions which can't be offset by measures such as converting to LED lighting.
Since the end of November the new lighting has been installed without interrupting operations at the depots. By individually adapting and positioning the lighting the LED equipment has also led to optimised working conditions at the 33 depots which have so far been converted. Overall DPD has 76 locations in Germany, and the remaining DPD depots will also gradually be equipped with LED lamps.
LED technology: energy-efficient and sustainable
The big advantage of LED lamps is their energy efficiency. Compared to the lighting equipment which was previously used DPD expects an annual reduction in electricity consumption of around 2,800,000 kWh at the 33 converted locations. There are additional ways in which LED lamps conserve the environment: across their entire life-cycle from production to disposal LED lamps have a better carbon footprint than conventional lighting equipment. Compared to other energy-saving lamps they do not contain quicksilver, have a long useful life, can be recycled and reduce emissions not only of CO2 but also of sulphur.
Key figures on energy consumption and disposal are also part of DPD's environmental management system, which is certified in accordance with Norm ISO 14001.
Photo: In addition to IT and sorting equipment the lighting of sorting facilities – shown here at the DPD depot in Marl – is the largest source of energy consumption at DPD's depots.
- Over 16,000 parcels sorted daily
- More than 90 new jobs created in the region
- Sustainable building design conserves resources
Dinkelsbühl/Aschaffenburg, 7 January 2015 – At the start of the year international parcel and express service provider DPD began operations at its new parcel distribution centre in the Bavarian City of Dinkelsbühl, with initial deliveries being made within the region from 7 January onwards. In creating its seventy-sixth location in Germany DPD has invested a total of 11 million euros on the Waldeck Business Park. The new parcel facility will supplement the company's existing depots in Nuremberg, Heilbronn and Neu-Ulm.
On the site with its area of 23,100 m², the equivalent of around four football fields, DPD employs a depot team of around 30, together with 65 delivery drivers. The core of the new depot is the sorting hall in which, thanks to cutting-edge sorting equipment, up to 5,500 parcels an hour can be automatically directed towards their destination. Initially DPD expects a volume of more than 16,000 parcels a day.
"Over recent months our committed team has prepared the start of our new depot with the greatest attention to detail", states Milad Zadeh, who is in charge of the new depot, adding: "We now look forward to our daily work on behalf of shippers and consignees in the region around Dinkelsbühl, where we already feel very much at home." After a number of successful test runs thousands of parcels were for the first time sorted in real operations on 5 January. The first members of the depot team had moved into their offices as early as the autumn of 2014 in order to ensure that the start of operations would go smoothly.
LIST BAU Nordhorn GmbH & Co. KG was the general contractor with responsibility for constructing the new logistics centre. One month ago the company was able to hand over the building to DPD after a construction period of only nine months. In order to meet the ambitious target for completing the construction work LIST BAU had at times to coordinate around a dozen sub-contractors working on site at the same time.
The Dinkelsbühl depot will now serve an area stretching in the north to Rothenburg ob der Tauber and in the south to Aalen, while Ansbach and Gaildorf mark the eastern and western limits of the depot area.
Environmental considerations also played a major part in the planning of the new location, with solar power being used in the heating of the office building. In addition there will be a reduction in CO2 emissions caused by transport operations, because the new facility will shorten distances to shippers and consignees.
Facts and figures
- Start of construction: March 2014
- Operational start-up: 5 January 2015
- Total investment: 11 million euros
- Parcel volume: 16,500 parcels/daily
- Delivery vehicles: 65
- Workforce: approx. 90
- Site area: 23,100 m2
- Built-up area: 18,000 m2
- Sorting capacity: 5,500 parcels/hour (1st phase), 7,500 parcels/hour (2nd phase)
- Total conveyor belt length: 990 m
- Drive motors: 120
- Photo-electric barriers: 20
- Amount of steel used: 40 t
- Depot area:
- to the north: Rothenburg o. d. Tauber
- to the east: Ansbach
- to the south: Aalen
- to the west: Gaildorf
- Regional centres served: Dinkelsbühl, Feuchtwangen, Ansbach, Crailsheim, Ellwangen, Aalen, Nördlingen
Photo: Depot Manager Milad Zadeh and Cluster Director Heiko Köger at the operational start-up of DPD's new depot in Dinkelsbühl.
Looking forward to your questions.
Here you'll find the right person to deal with your press enquiry.