press releases 2018
Aschaffenburg, 05.12.2018 – Just a few weeks before Christmas, international parcel and express service provider DPD has broken through the two million service ratings mark. The ratings are provided in mobile form on the DPD App and online in the DPD Parcel Navigator, where consignees can directly evaluate their delivery experience. On average, consignees awarded four out of five possible stars. This feedback confirms that satisfaction with DPD's services is very high, and remains positive even in the busy pre-Christmas period. The parcel service also has a seasonal surprise in store for consignees in the weeks before Christmas: in its map-based live tracking function DPD is now replacing the delivery vehicle with a reindeer, while a snow globe is displayed instead of the house. For anyone who won't be at home when the reindeer arrives, digital delivery options make it easy to redirect parcels or set delivery preferences in advance - a very useful feature especially during the Christmas season, when many gifts are sent as parcels.
Thanks to digital service ratings as an immediate response channel, DPD receives direct feedback relating to its service quality, and is accordingly even more closely aligned with consignee wishes. Depending on their satisfaction level, consignees can award up to five stars in the DPD App. Consignees who award only 1 or 2 stars have the opportunity to specify more precisely what specific aspect of the service they were not satisfied with. "Thanks to the star rating, consignees can give us immediate and uncomplicated feedback on our service. All the more reason for us to be pleased that they are not only actively seizing this opportunity, but are also highly satisfied with DPD's performance. At the same time the feedback function helps us to get a little better every day", explains Michael Knaupe, Director Customer Experience & Communications at DPD.
Direct feedback is of tremendous value
This type of systematic consignee feedback enables DPD to ensure quality in the long term and to optimise and further develop its premium service in a targeted manner. The rating function in the DPD App and the Parcel Navigator is also linked with a feature which enables consignees to tip the delivery driver: those who are particularly satisfied with the delivery can send the driver a digital tip via PayPal - a nice idea for spreading joy among Santa's helpers, especially during Advent.
A live tracking Christmas special
This year reindeer will not only be pulling Santa's sleigh, but will also appear in the DPD App: instead of the usual delivery vehicle, consignees who follow the status of their parcel live in the DPD App or Parcel Navigator will see a reindeer. A snow globe marks the delivery address on the card, and snowflakes trickle across the display when the smartphone is shaken. Anyone who taps the reindeer or the snow globe will also be surprised by Christmas sounds. "Our gamification features ensure that receiving Christmas packages becomes even more enjoyable than it already is," explains Michael Knaupe. "Parcel tracking becomes an experience - that's exactly what we mean by giving consignees the best possible customer experience." On a detailed map DPD's live tracking function shows consignees in real time where their parcel is currently located, and how many stops the reindeer still has to make before it reaches their address. The delivery forecast is accurate to 60 minutes, and even runs down to 30 minutes in the course of the delivery.
Simply managing parcels digitally
Anyone who won't be at home at the scheduled delivery time can simply use one of DPD's digital delivery options: with a click of the mouse or the tap of a finger consignees can, for example, arrange for their parcel to be left in a secure location, or for delivery to take place on a different day. Alternatively a shipment can be individually redirected, for example to a parcel shop or to a specific neighbour. With a little luck the consignee will even receive a digital voucher, which can be redeemed directly in the relevant parcel shop if the customer makes a purchase there when picking up the parcel. Consignees who are often not at home can also register their delivery preferences in the DPD App and, for example, provide authorisation for the parcel to be left in a safe place, specify a favourite parcel shop, or link the app with their ParcelLock box. Accordingly DPD's digital services provide consignees with the greatest possible flexibility, enabling them to conveniently integrate the receipt of parcels into their everyday routine. DPD is therefore making a valuable contribution towards helping consignees take delivery of their urgently awaited parcels without stress, especially during the Christmas season. More and more consignees are therefore taking advantage of DPD's digital services, which currently have 3.4 million active users per month.
Image: Live tracking now also provides a visual foretaste of Christmas for online shoppers.
Aschaffenburg, 28 November 2018 – International parcel and express service provider DPD is expanding its digital customer experience. The DPD App now offers the so-called 'Siri Shortcuts' for users of iOS devices. These individual voice commands can be integrated directly in the DPD App. On request, Siri can, for example, provide an accurate one-hour delivery forecast, or search for the nearest Pickup parcelshop. With immediate effect this also applies to the Apple HomePod: after Alexa and Google Home, Apple's intelligent loudspeaker can now also check on a parcel's delivery status. In addition, iOS users can add the DPD app to their home screen as a widget. This enables them to track their DPD parcels without needing to open the app.
"Thanks to voice assistance, many tasks can be carried out in a user-friendly way simply by spoken command," explains Michael Knaupe, Director Customer Experience & Communications. "After Amazon's Alexa and Google Home, it was only logical for DPD to offer convenient digital parcel tracking for Siri as well."
Parcel tracking by voice command – now also available for iOS systems
With immediate effect, short commands for Apple's virtual assistant Siri can be configured in the DPD App. Via the "Add to Siri" field, a personal voice command can be recorded and saved directly in the app - for example "Siri, where is my DPD parcel?" or "Siri, where is the nearest parcel shop?". Siri then simply announces the delivery time window, which is exact to the last sixty minutes, and can even state how many stops the delivery vehicle still has to make before the parcel arrives. Siri can also find the nearest Pickup parcelshop – which is practical for all those wanting to send off a last-minute Christmas present, for example.The service works on all iOS devices, including the Apple HomePod: from now on, users of the smart loudspeaker can also easily obtain information about the shipping status of their DPD parcels, or the address of the nearest Pickup parcelshop.
Since last year, Amazon's Alexa language assistant has already provided all the options required for tracking and managing parcels. The DPD Skill is available for the Amazon Echo and Amazon Echo Dot, as well as for the Amazon Echo Show and Amazon Echo Spot. Since August this year DPD has also been the first parcel service to offer an application for the intelligent voice-controlled Google Assistant. In addition to information about delivery status, Alexa or the Google Assistant can also be used to conveniently redirect parcels to a parcel shop or transfer them to a different delivery day.
The DPD App directy on the home screen: all parcels at a glance
As another new feature for iOS devices, it is now possible to set up the DPD App as a widget. Using widgets, information from the app is displayed directly on the home screen of the iPhone or other Apple device. If several parcels are on their way, the delivery status of all parcels is bundled and clearly displayed directly in the widget. The DPD app no longer needs to be opened separately. "So a quick glance at the home screen is enough to track a parcel. This is a practical additional function, especially in the run-up to Christmas, when a lot of parcels are sent," explains Michael Knaupe.
Artificial intelligence via the mailbot and chatbot
Speech recognition is just one example of how DPD uses the power of artificial intelligence. DPD will soon also be using mailbots to automatically categorise and process incoming emails from parcel consignees. Depending on the content of the email, DPD's mailbot recognises, for example, whether it contains a question about the status of a parcel, the time of a parcel collection or questions about the return of goods. If the relevant information is stored in DPD's IT system, the mailbot can reply to the email immediately. Alternatively it identifies the right contact person for the respective category and forwards the email accordingly. AI-support enables DPD to respond quickly and with consistently high quality to incoming enquiries, especially at times when the volume of queries is particularly high.
As a next step, DPD is also planning chatbots as an additional channel of communication. The first area of application will be an automated chat service on the DPD website to answer questions from parcel consignees. Using artificial intelligence, typical queries such as the exact delivery time of a parcel or the use of flexible options for redirecting parcels could in future be fully automated and answered around the clock. However, customer service is only one of numerous application areas, and chatbots are also conceivable for the creation of offers, for processing job applications or for use as an internal know-how platform.
DPD Germany's chatbot developments are based on an AI-based bot system developed within DPDgroup and already in use in France. Compared to the existing market solutions of large Internet corporations, the DPD in-house development offers a significantly higher degree of independence and flexibility. DPD's bot system can be integrated into a variety of channels and platforms. Examples include the DPD App and the voice command systems provided by Google, Amazon and Apple. The integration of chatbot offers directly on the websites of e-commerce retailers is also a conceivable option.
Image: In addition to Alexa and the Google Assistant, Siri now also knows the answer to the question "Where is my parcel?"
Aschaffenburg, 19 November 2018 – By the summer of 2019 at the latest, international parcel and express service provider DPD will be converting its entire parcel deliveries in inner-city districts of Hamburg to electro-mobility. In the Altstadt, Neustadt, Hafencity, St. Georg and Hammerbrook districts as well as in the Steinwerder and Kleiner Grasbrook areas, this means that DPD will soon be making parcel deliveries which are free from local emissions. For this purpose the company is applying a mixture of small vehicles such as cargo bikes and e-scooters, as well as larger vehicles such as fully electric vans and trucks. The purchase of these vehicles is partly subsidised under the scope of the ZUKUNFT.DE initiative. A number of micro depots scattered across the urban delivery areas will enable local distribution of parcels by small, electrically powered vehicles.
"E-mobility can be an important answer to the growing challenges of urban parcel delivery," explains Boris Winkelmann, CEO of DPD Germany. "After numerous tests, we are now for the first time switching to fully electric vehicles in Hamburg's city centre. We also hope that this will provide us with valuable insights into the long-term performance of various electric models - especially when it comes to large-scale collection and delivery of parcels for commercial shippers and consignees."
DPD's zero-emission parcel delivery operations in Hamburg's inner-city will replace 10 conventional delivery rounds. The existing diesel vehicles will be replaced by the following models:
- VW e-Crafter: with funding from the federal government's ZUKUNFT.DE initiative DPD is already using a number of VW e-Crafters as part of a pre-series test, with two of them operating in Hamburg. This number is now to be significantly increased. With its electric drive train and a range of up to 160 km, the VW e-Crafter is especially suitable for parcel deliveries in the inner city, where short delivery rounds covering a large number of stops are typical.
- Electrically powered cargo bikes: past experience from other cities indicates that under favourable conditions a cargo bike can almost entirely replace a conventional delivery van. Up to now three cargo bikes manufactured by Radkutsche have been in operation in Hamburg. These cargo bikes are particularly suitable for the delivery of parcels to non-business consignees, who normally only receive one or two parcels per stop.
- E-scooters: in Hamburg DPD has for the past year been testing two TRIPL scooters made by the Danish manufacturer EWII, with further vehicles of this type in operation in Berlin and Cologne. The TRIPL has a greater range than cargo bikes, and is significantly more manoeuvrable and efficient in urban areas than conventional vans. Whereas van drivers in the inner city constantly have to be on the lookout for somewhere to park, TRIPL scooters as a rule can travel right up to the consignee's front door. This saves both time and travelling distances, and relieves the pressure on inner-city traffic.
- E-trucks: DPD is testing the use of several fully electric trucks in Hamburg for the purpose of making pickups and deliveries on behalf of large business customers. The company has built up positive experience in this respect in other countries, including the UK where DPD is using the FUSO eCanter from Daimler and Mitsubishi in London, for example.
While the larger electric vans and trucks can operate from the DPD parcel distribution centre in Hamburg-Wilhelmsburg, the smaller electric vehicles are based at urban micro depots. These are small sorting and handling centres which are located directly within the urban delivery area. The parcels are delivered to the micro depots in the morning by truck or van, and then distributed within the delivery area by cargo bike or TRIPL scooter. In October of this year DPD began operations with its first micro depot in Hamburg. The TRIPL scooters are based in an underground garage in Hamburg's Hafencity, where they are charged overnight before being loaded with parcels during the day.
Both in Hamburg and in other cities DPD is hoping for greater support from the municipalities in the establishment of alternative delivery concepts, and in particular in the search for suitable locations for micro depots. "Parcel services are already indispensable for cities today, and they are becoming increasingly important both for residents and for retailers," explains DPD CEO Boris Winkelmann. "It is essential for cities and municipalities to play an even greater role in working with us to find constructive solutions for the parcel deliveries of tomorrow."
ZUKUNFT.DE: electrifying parcel delivery
ZUKUNFT.DE aims at creating customer-friendly, sustainable, flexible and transparent delivery operations based on freedom from emissions. The focus of this major initiative, which is led by the city of Hamburg (with hySOLUTIONS as the coordinating organisation) and covers the three federal states of Baden-Württemberg, Hamburg and Hessen, is the electrification of parcel deliveries along the so-called "last mile". The massive increase in inner-city parcel deliveries due to the growth in e-commerce is leading to a significantly higher volume of traffic. This requires the development of new concepts to ensure emission-free and efficient operations (optimisation of process organisation and land use). Within the framework of the ZUKUNFT.DE project, approx. 500 emission-free e-vans in the 2.8 t (eVito) and 3.5 t classes (e.g. the eSprinter and E-Crafter) from predominantly large-scale industrial production (Daimler and Volkswagen) will be used by well-known operators in the CEP sector (DPD, GLS, Hermes, UPS) in the centres of German cities. In addition to the conversion of vehicle fleets to clean drive technology and practical testing of these e-vehicles, loading and load-space management will also be implemented at the relevant depot locations. In addition, concepts for scalability are being developed for the country-wide deployment of e-mobility deliveries.
Carbon-neutral parcel transport for all – at no extra cost to the customer
As part of its group-wide DrivingChange™ sustainability programme, the DPDgroup committed itself as early as 2012 to transporting every parcel for all its customers in carbon-neutral operations - at no additional cost. For this purpose DPDgroup relies on a combination of three interlocking principles: measuring, reducing and offsetting. DPDgroup is the world leader in the voluntary offsetting of emissions which are harmful to the climate. In 2017 alone, 912,731 tonnes of CO2 equivalents were offset by the DPDgroup, which means that the group is responsible for almost 5 percent of all voluntarily offset CO2 emissions in Europe. At the same time CO2 emissions per parcel are continuously being reduced. The target of a 10 percent reduction in emissions per parcel on 2013 levels was achieved as early as 2016.
Images: With the TRIPL, the VW e-Crafter and further electrically powered vehicles DPD aims to use electro mobility for all its parcel deliveries in Hamburg city centre by the summer of 2019 at the latest.
Aschaffenburg, 12 November 2018 – The new single sign-on solution netID launched last Thursday with 60 partner websites. Soon it will also be possible to log into the DPD Parcel Navigator using netID. In this central online portal, international parcel and express service provider DPD bundles a range of functions related to sending, receiving and returning parcels. The integration of netID will not only simplify the management of parcel shipments, but will also enable seamless connection with the other portals and retailers which use netID. As a member of the European netID Foundation, DPD has been committed since the beginning of the year to establishing a reliable European alternative on the single sign-on market.
"We are convinced that netID will develop into a cross-industry standard with which numerous online applications can be used even more easily, securely and transparently," explains Michael Knaupe, Director Customer Experience & Communications at DPD Germany. "Online shoppers benefit in particular from the fact that with netID as the login standard, the entire customer journey can be accompanied all the way - from the order placed with the online retailer via management of the shipment by the consignee to the convenient return of the goods".
In the DPD Parcel Navigator, registered users can pay for their parcel online for shipping within Germany and to other EU countries, create a digital parcel label with which they can drop the parcel off for shipping at their local Pickup parcelshop, or even arrange for DPD to come and pick the parcel up. Soon they will be able to implement all this with the netID login. With the user's consent, data such as the collection address is automatically transmitted to DPD via the netID login. Registered users can also access additional functions in the DPD Parcel Navigator. For example, they can issue a general deposit okay online. If they aren't at home when the delivery is made, their parcels are then automatically left in the specified location (e.g. in the garage or garden shed). Other delivery preferences, such as the redirection of parcels to a specific nearby parcel shop, can also be registered.
In cooperation with other partners, who have also integrated netID into their processes, it will be possible to achieve further benefits in future, with signed-in users switching seamlessly from other websites to DPD. A practical application is the integrated parcel tracking for users of the online communication services GMX and WEB.DE. In a beta test, an AI-based algorithm in the "intelligent mailbox" automatically recognises all emails relating to a specific order, supplements them with tracking information from DPD and then displays them clearly. In future users who are signed in will be able to switch directly from their mailbox to the DPD Parcel Navigator in order to manage their parcels there - for example by registering their individual preferences.
netID: new login standard with powerful partners
The European netID Foundation was founded in March 2018 by the media groups RTL Deutschland, ProSiebenSat.1 and United Internet with the brands WEB.DE and GMX. As an independent body, the foundation supports Internet operations from all industries in the implementation of Europe's new data protection legislation, and has created the open login standard netID. Together the initiators of the foundation reach around 50 million unique users per month, and they have more than 35 million active accounts. In addition to DPD, the initiative's partners include Zalando, Douglas, C&A, Conrad and Scout24. The foundation is very much open to further partners and other initiatives.
The netID open login standard was launched with its initial partner sites at the beginning of November. Customers can now use the uniform login standard of the European netID Foundation on the websites of 60 netID partners across different industries. The aim is to offer Internet users a European alternative to the large US corporations by pooling their strengths.
Image: In future it will also be possible for non-business consignors to use netID for their parcels when they drop off for shipping at over 6,000 Pickup parcelshops countrywide.
Aschaffenburg, 7 November 2018 – Christmas is a time for parcels, and in the coming weeks millions of seasonal parcels will once more be shipped. DPD will handle more shipments than ever before. Compared with Christmas 2017 the company is expecting growth of 15%, and has prepared itself for the busiest time of the year and its massive parcel volumes with additional vehicles and personnel. During the Christmas period, too, digital management of parcels by consignees will help to ensure that their parcels arrive as planned.
On the busiest days before Christmas DPD expects up to 50% more parcels than on an average day during the year, rising at peak times to over 300,000 parcel deliveries per hour. To make sure that all these parcels reliably reach the consignee, up to 4,000 additional personnel and around 2,000 additional vehicles are involved in delivery operations, as well as in sorting and handling at the distribution centres.
Shipping in time for Christmas
This year Christmas Eve falls on a Monday, which is why DPD recommends that standard parcels should be sent off by 12 noon on Wednesday, 19 December, to make sure that they arrive in time for Christmas throughout the country. Express parcels will also arrive in good time if they are sent by 12 noon on Friday, 21 December. For international shipping to EU countries the final day for shipping is between 13 and 18 December, depending on the country of destination. Information about delivery times for international shipments is provided online by the Delivery time calculator on the DPD website. For DPD the final day for making deliveries will be 24 December, but only express parcels will be delivered.
The right packing and labelling
To make sure that Christmas parcels arrive punctually and securely, the following golden rules for packing and labelling shipments should be followed:
- The shipping carton should be stable, secure and undamaged. The cardboard box must be strong enough for the weight of its contents - even in the event of impact.
- On the outside the parcel should not be decorated with gift wrapping or ribbons, because these could get caught up in the automatic sorting equipment.
- Any hollow spaces in the box should be filled with padding, to make sure that the contents can't move around.
- Breakable objects should not come directly into contact with the shipping carton, and should be given additional protection by bubble wrap and similar packaging materials.
- The label should always be applied to the largest surface of the parcel.
- If several labels are applied (for example additional address information), they must not overlap.
- Old parcel labels/barcodes should be removed or made unreadable.
Christmas parcels always in view with the DPD App
Those wishing to follow the progress of their gifts live can do so with ease, thanks to DPD's digital services such as the Parcel Navigator or – when they are on the go – with the DPD App. With DPD's Live-Tracking service a detailed online map shows consignees in real time exactly where their parcels are at the moment. In addition, for every parcel DPD tells the consignee the exact hour during which it will be delivered. In the course of the day this delivery-time notification even narrows down to the last 30 minutes. Any consignee who won't be at home then can simply use one of DPD's digital delivery options. At the click of a mouse or the tap of a finger the consignee can, for example, arrange for the shipment to be left in a safe place or delivered on a different day. Alternatively, shipments can be individually redirected – for example to a Pickup parcelshop.
Pickup parcelshops: digitally managed parcel shipping
Thanks to the Pickup Parcelshop Finder at www.dpd.de it's easy to find the nearest of DPD's more than 6,000 Pickup parcelshops. The site also provides all the relevant information, such as opening hours and the address of the shop. In the DPD Parcel Navigator or in the DPD App the shipping of parcels can be implemented completely digitally, payment included, without the need to print and apply labels. Even without registration consignors can quickly and easily create a mobile, coded parcel label and store it in apps such as the Wallet (iOS) or PassWallet (Android). The delivery charge can then conveniently be paid by PayPal or direct debit before the parcel is dropped off at a Pickup parcelshop for shipping.
Image: On peak days before Christmas, DPD alone delivers more than 2 million parcels a day.
Aschaffenburg, 30 October 2018 – With LIST Bau Bielefeld as the general contractor, international parcel and express service provider DPD has begun construction work on a new parcel sorting centre in Augsburg. The new depot will replace the existing DPD facility in the town early in 2020. The parcel service is investing €45 million in the new development, which will cover an area of 53,500 m². In the long term the new depot will relieve the pressure on DPD's existing parcel sorting centres in Neufahrn and Nuremberg.
"I'm delighted that we will soon be able to start up here in Augsburg with massively expanded capacities," explains Thomas Ohnhaus, Chief Operating Officer (COO) at DPD Germany. "E-commerce is booming and bringing with it massive growth in parcel volumes. As an important hub in the south of Germany, the new facility will relieve the strain on the surrounding depots and at the same time lay the groundwork for coping with future increases in parcel quantities in the long term."
The new building in Augsburg will initially serve the same delivery area as the previous Augsburg depot. In addition, the newly created capacities will relieve the pressure on the parcel sorting centres in Neufahrn in the east and Nuremberg in the north. In the initial phase, around 36,000 parcels are to be handled daily in Augsburg, rising to 93,000 in the final stage of development. In the final phase 380 workers will be deployed at the depot, 200 of them delivery personnel.
Thanks to various measures the new depot in Augsburg will be particularly energy-efficient: energy-saving LEDs will be used for lighting both indoors and outdoors. In addition, the electrical supply is designed in such a way that facilities for electric vehicles can easily be retrofitted later. DPD's environmental and energy management system is certified in accordance with DIN 14001 and DIN 50001, and DPD Germany has also committed itself to fully carbon-neutral parcel shipping.
The sustained growth in online retailing has led to a significant increase in parcel volumes. In order to be able to manage these operations in the long term, DPD is increasingly investing in the construction of further parcel sorting centres. New DPD depots are currently being built in Kiel and Hamm, and only last year DPD opened two new parcel sorting centres in Steinen and Nagold.
DPD in Augsburg: facts and figures
Start of construction: October 2018
Operational start-up: early 2020
Total investment: €45 million
Site area: 53,500 m²
Built-up / paved area: 12,000 m²
Employees: 40 office staff, 140 parcel handling/sorting staff, 200 delivery personnel
Parcel volumes: 93,000 per day in the final stage (initially 36,000)
Image: DPD will be starting operations at its new parcel sorting centre in Augsburg early in 2020. In the final expansion stage the facility will handle up to 93,000 parcels a day.
Aschaffenburg, 5 September 2018 – International parcel and express service provider DPD is expanding its use of electrically driven delivery vehicles in the city centre of Stuttgart as well as in Ludwigsburg and the surrounding areas. In addition to two pre-series models of the VW e-Crafter, which DPD is subjecting to a long-term test in cooperation with the manufacturer, DPD is now also launching deliveries in the region with eight transport bikes. The new delivery vehicles supplement the company's existing electric models such as the Vito E-Cell from Mercedes-Benz and the Master ZE from Renault, which are currently enabling locally emissions-free parcel deliveries in parts of the two above cities and their surrounding districts. However, in the inner city of Stuttgart there is currently still a shortage of centrally located parcel distribution facilities, so-called "micro-depots". In spite of the cooperation with Stuttgart's business promotion department, so far no locations have been found in the inner city which would be suitable for efficient operations with transport bikes on a regular basis.
"Stuttgart is a representative example of challenges such as pollution from particulates, driving prohibitions and access restrictions in the inner city", explains Thomas Ohnhaus, Chief Operating Officer at DPD Germany. "The testing of alternative delivery concepts enables us to make sure that in future, too, we will be able to fulfil our role as a supplier of essential delivery services to residents and retailers in an optimal way. For this purpose close cooperation between municipalities and parcel services is an even more essential prerequisite than it was in the past. A prime example of this is the search for suitable locations where we can establish the kind of inner-city micro depots which enable locally emissions-free parcel deliveries in the first place."
"Micro-depots" is the name given to small logistics facilities within inner-city delivery areas. Parcels for consignees in the relevant delivery area can be delivered by conventional vehicle to these support points in the morning from the nearest parcel distribution centre and then transferred to smaller, fully electric vehicles – in particular transport bikes – for the last mile. As a result, deliveries to consignees are entirely free from emissions. At the micro-depot the transport bikes can be loaded with parcels several times a day, and the batteries of the bikes are then charged at the micro-depot after the delivery rounds have been completed.
Because of a lack of suitable premises DPD has so far not been able to set up a permanent micro-depot in the inner-city area of Stuttgart. As a result, a number of transport bikes are still waiting at the relevant parcel distribution centre in Ludwigsburg to go into operation, which is to be implemented as soon as possible in the districts of Stuttgart-East, Bad-Cannstatt and Heslach. In addition to the four transport bikes in Stuttgart, four more bikes will soon go into operation in Ludwigsburg (Oßweil and Eglosheim districts) as well as in the neighbouring municipalities of Tamm and Asperg. One thing that all transport bikes have in common is that they are much more efficient within inner-city traffic than the usual small vans. In combination with conventional delivery vehicles and a micro-depot, a transport bike can almost fully replace a diesel van.
The transport bikes are especially suitable for non-business consignees, who only receive one or two small parcels per delivery. However, for deliveries of greater numbers of parcels to business consignees, larger vehicles will also be required in the long term. Here too, there are locally emissions-free alternatives to conventional delivery vehicles: in Stuttgart-East and Stuttgart-Feuerbach DPD is currently delivering parcels with one VW e-Crafter respectively. Throughout the industry the VW e-Crafter is one of the first fully electric models in the delivery vehicle class which is preferred by parcel services. With its range of 160 km, the vehicle meets all the requirements for operating delivery tours in inner-city areas with the same level of productivity as conventional vehicles. In Stuttgart, Hamburg and Berlin DPD is testing six pre-series models of the e-Crafter, and providing the manufacturer with feedback on the practical experience acquired in daily operations with the vehicle.
For some time now smaller, fully electric delivery vehicles have been in operation on behalf of DPD in the Stuttgart region in the form of a Master ZE from Renault (Stuttgart-East) and three Vito E-Cells from Mercedes-Benz (Sachsenheim, Asperg and Ludwigsburg-Oßweil). DPD's Vito E-Cells are part of the LivingLab BWe electro-mobility shop-window initiative, which has been launched by the federal government in four regions throughout Germany. DPD in Baden-Württemberg is one of more than a hundred partners involved in the project.
TRIPL, transport bikes and more: emissions-free parcel deliveries in the inner city
When it comes to ensuring locally emissions-free inner-city parcel deliveries, it is the DPD strategy to use a mixture of different concepts and vehicles. Accordingly, in the course of this year DPD has considerably expanded delivery operations by transport bike. These bikes are currently already in operation in Berlin, Hamburg, Heilbronn and Nuremberg, while further cities will gradually be added. In addition to the various electrically driven vans in Hamburg, Cologne and Berlin, DPD is also using a total of eight e-scooters, the so-called "TRIPL", in its inner-city delivery operations. These electric three-wheelers have a greater range than transport bikes, but can also drive right up to the front door. This saves both time and travelling distances, and relieves the pressure on inner-city traffic.
Carbon-neutral parcel shipping for all – at no additional cost to customers
Within the framework of its group-wide DrivingChange™ sustainability strategy, DPDgroup is committed to carbon-neutral transport of all parcels for every customer, and at no additional cost. To achieve this DPDgroup is applying a combination of three interrelated principles: measuring, reducing and offsetting. DPDgroup leads the world in its voluntary programme for offsetting emissions which harm the climate. In the year 2017 alone, the group offset 912,731 tonnes of CO2 equivalents. As a result, DPDgroup was responsible for nearly 5% of all voluntarily offset CO2 emissions in Europe. At the same time, the group is continuously reducing its CO2 emissions per parcel. The aim of reducing emissions per parcel by 10% on the figures for the base year of 2013 was achieved as early as 2016.
Photos: Transport bikes and VW e-Crafters now enable locally emissions-free deliveries in Stuttgart, too (photos: DPD/Jürgen Pollak).
Kiel/Aschaffenburg, 14 August 2018 – Parcel and express service provider DPD Germany has celebrated the start of construction for a new parcel sorting centre in Melsdorf near Kiel with a symbolic ground-breaking ceremony. DPD is investing around 23 million euros in its new location in the Rotenhof intermunicipal business park. The new parcel sorting centre is scheduled to go into operation in the summer of 2019, and in the medium term up to 300 workers will be employed here. The new building replaces the previous DPD depot in Schleswig, and will also be responsible for other delivery areas that have so far been served from neighbouring depots.
"In northern Germany our new parcel sorting centre will very soon be one of our most important facilities," explained Thomas Ohnhaus, Chief Operating Officer (COO) at DPD Germany. "With this new location we'll be able to offer an even better service to customers and consignees in the region. At the same time the new facility will lay the essential groundwork for enabling us to cope with the strong growth in our parcel volumes in the long term, too."
Dr. Ulf Kämpfer, Mayor of the state capital Kiel, added: "The establishment of the DPD location here is a benefit to the Kiel region, both in terms of our economy and of the labour market. We look forward to welcoming DPD to our intermunicipal business park soon."
Andreas Brockhaus, Managing Director of LIST Bau Nordhorn, stated: "As the general contractor we are constructing a turnkey property here in Melsdorf that meets all the requirements of a modern and sustainable logistics facility." As a long-standing partner to DPD, LIST Bau Nordhorn is currently also the general contractor for the new DPD depot in Hamm in Westphalia, while most recently the company also supervised DPD construction projects in Steinen in Baden and in Nagold south of Stuttgart.
After the initial start-up phase around 40,000 parcels will be handled in Melsdorf every day. Up to 160 delivery vehicles will be in daily operation on behalf of shippers and consignees in the region. The new depot will support and relieve the neighbouring DPD locations in Osterrönfeld, Lübeck and Norderstedt. In line with the restructuring of the region's delivery areas DPD is closing the Schleswig depot, which has a comparatively low capacity.
The parcel sorting centre in Melsdorf will be a particularly energy-efficient location: in its state-of-the-art sorting equipment DPD attaches great importance to fuel-efficient motors and drive systems. Heating and cooling is provided by energy-efficient heat pump technology, while the energy-saving LED lighting can be flexibly controlled. DPD's environmental and energy management system is certified according to the DIN 14001 and DIN 50001 standards. The new location will ensure shorter delivery distances than before, and correspondingly reduce the volume of transport-related CO2 emissions. In addition, DPD Germany has committed itself to completely carbon-neutral parcel shipping.
Facts and figures: DPD in Melsdorf near Kiel:
Start of operations: planned for the summer of 2019
Investment: approx. 23 million euros
Overall site area: 41,660 m²
Built-up area: 8,551 m²
Vehicle area: 22,224 m²
Employees: approx. 300
Daily parcel volume: approx. 40,000 parcels/day
Aschaffenburg, 7 August 2018 – DPD is the first parcel service in Germany to offer an app for the Google Assistant, the virtual assistant which responds to spoken instructions. This means that parcel deliveries can now be managed and tracked by voice command: the Google Assistant knows the exact status of the shipment and can forecast its delivery time down to the last hour. If instructed to do so the assistant can also redirect a parcel – for example to a local Pickup parcelshop – or postpone the day of delivery. This service is available on all Android smartphones, on smart loudspeakers such as Google Home and on further Android-compatible devices such as smart watches and smart TVs. Last year DPD Germany was already the first parcel service to develop its own app for Alexa, Amazon's cloud-based digital assistant. DPD Germany is also applying artifical intelligence (AI) in other areas: intelligent mailbots and chatbots will soon play an important part in the daily work of DPD staff. An initial application will be launched in customer service operations in the autumn of this year.
"Artificial intelligence is a key technological feature when it comes to raising the customer experience in parcel shipping to a new level", states Michael Knaupe, Director Customer Experience & Communications at DPD Germany. "As leaders in digital innovation on the parcels market we aim to offer a wide range of possibilities for managing parcel deliveries on all standard channels of communication – from the tablet via the smartphone app right across to the digital assistant. In addition, AI-based mailbots and chatbots will enable us to offer our customers even more innovative contact channels."
Parcel management by voice command – soon also available for the Apple Home Pod
The DPD Action for the Google Assistant is activated, for example, by voice commands such as: "OK Google, ask DPD where my parcel is". The virtual assistant will then answer, for example: "Your parcel's on its way and will arrive between 11:13 and 12:13 today." Anyone who won't be at home when the delivery is due can also redirect the parcel by voice command (for example to a Pickup parcelshop) or postpone the day of delivery. In addition, the Google Assistant also knows where the nearest Pickup parcelshops are and provides information about further contact options offered by DPD. All that's required for use of all the available functionalities is registration with the DPD Parcel Navigator, with which the user's device initially has to be linked.
All these options for parcel tracking and delivery management have already been available on Amazon's digital assistant Alexa for over a year now. The DPD Skill, which DPD was the first parcel service in Germany to launch last year, is available for Amazon Echo and Amazon Echo Dot, and now also for Amazon Echo Show and Amazon Echo Spot. An app for the Apple Home Pod is to follow this December.
Artificial intelligence by mailbot and chatbot
Language recognition is only one of the examples of how DPD is using the possibilities of artificial intelligence. In a further step, from the autumn of this year DPD will be launching a mailbot that will automatically assign emails from consignees to categories and then process them. Depending on the content of the email, DPD's AI system will, for example, identify whether it is an enquiry about parcel status, an appointment for a parcel pickup, or questions related to the return of goods. If the relevant information is contained in DPD's IT system, the mailbot can provide a direct answer. Alternatively it can identify the right contact person for the individual category and pass the email on. This AI support gives DPD the possibility of responding to incoming enquiries quickly and with consistently high quality, even if a large number of queries have to be dealt with.
As a further step DPD is also planning the use of chatbots as an additional channel of communication. Their first application will be an automated chat offer on the DPD website, in order to deal with questions from consignees. Typical questions could relate, for example, to the exact delivery time of a parcel. In future the use by consignees of flexible options for the redirection of parcels could also be fully automated and processed 24/7 by the chatbot. However, customer service is only one of a large number of areas of application, and chatbots could even be applied for drawing up offers, processing applications and for use as an internal know-how platform.
The basis of DPD Germany's chatbot developments is an AI-supported bot system which was created within DPDgroup and is already in operation in France. Compared to existing solutions on the market developed by major Internet corporations, the in-house solution provides signficantly more independence and flexibility. The DPD bot system can be integrated into a wide range of channels and platforms. Some examples of these are the DPD App or the digital assistance systems of Google, Amazon and Apple. A further conceivable field of application is the integration of chatbot offers in the websites of e-commerce retailers.
Image: The "Google Home" smart loudspeaker is only one of numerous devices on which DPD parcels can be managed by voice command using the Google Assistant.
Aschaffenburg, 31 July 2018 – With DPD Germany as a cooperation partner the online communication services GMX and WEB.DE are launching an innovative facility for online shoppers: the "intelligent mailbox" with integrated parcel tracking provides a well-organised overview of communications relating to purchases made on the Internet. An algorithm based on artificial intelligence automatically identifies emails which are relevant to orders, and groups them in a new folder with entitled "My orders". The information from the collected emails is displayed by individual order and supplemented by tracking information. Details of the status of the parcel and the probable delivery time window are obtained by GMX and WEB.DE automatically and in real time from the DPD IT system. In the case of the two email services, the parcel tracking function represents the launch of their "Intelligent mailbox" project, which this week starts its beta test. From 31 July one million GMX and WEB.DE users will receive an invitation to test the new function. If the test phase is successful, the email service providers are planning an early market launch for all their 33 million users.
"For many users their own email account functions like a kind of electronic memory. It collects lots of information which is useful for their daily lives, but this information needs to be organised. With our new services we aim to provide users with a better overview and faster access to relevant information. As part of a beta test we will also apply the opportunities provided by artificial intelligence", states Jan Oetjen, CEO of GMX and WEB.DE.
Michael Knaupe, Director Customer Experience & Communications at DPD Germany, adds: "As the digital innovation leaders on the parcel market, we make sure that taking delivery of goods is just as uncomplicated as ordering them on the Internet. This includes making sure that online shoppers always have rapid access to the status of their shipment. In the process we focus on the user habits of consignees, and make sure that they can access the relevant information wherever they are. We're therefore delighted that we can now offer our consignees an additional channel, with parcel tracking in the intelligent mailbox provided by GMX and WEB.DE. From there users also have fast access to our flexible delivery options, which today already make the everyday lives of countless online shoppers more convenient."
In addition to the status of individual shipments, the "My orders" overview will also display further relevant messages such as order confirmations, for example. Users who participate in the beta test will be requested to provide feedback on the further development of the service, while the application of the algorithm's learning process will contribute to the reliable automated identification of emails relating to orders.
Transparent and flexible: managing and tracking parcel deliveries with DPD
In the "My orders" folder, a direct link to the DPD online portal provides users with convenient access to further options for the management and tracking of DPD parcel deliveries. On the portal DPD provides them with a reliable, 60-minute delivery forecast. During the delivery process the predicted delivery time is even narrowed down to 30 minutes. In addition, with DPD's map-based Live-Tracking function consignees are shown on a detailed online map where their parcel is at any given time. Consignees who won't be at home when the parcel arrives have a choice of options for changing the delivery. These include delivery on a different day, having the parcel left in a safe place by the driver, or redirecting it to a DPD Pickup parcelshop.
More and more consignees are taking advantage of DPD's digital services, which now have more than 3 million active users every month. The DPD App, which also provides all these functions in mobile form, has been downloaded nearly 2 million times. It already has 1.2 million registered users, who can use it to set their individual delivery preferences, for example. Around 11,000 new registrations are received every single week.
"Our digital services are not just highly practical, they're also fun to use", explains Michael Knaupe, Director Customer Experience & Communications at DPD. "For many consignees our Live-Tracking function, which is unique for the industry, is a highly popular service which people also enjoy sharing on social media. We also support this by seasonal features, for example relating to Christmas and Easter or during major sporting events." Most recently, for example, the delivery vehicle icon which displays the current location of a parcel in the Live-Tracking system was replaced by a van featuring a football design. At the same time the house icon which indicates the destination of the parcel became a goal. A click or a tap on the icon produced the roar of a goal celebration.
The innovative originality of DPD's digital services has already been confirmed by a wide range of awards, and the DPD App most recently received recognition in the form of the German Design Award 2018.
DPD images: The parcel tracking function of GMX and WEB.DE represents the launch of the mail providers’ "Intelligent mailbox" project. DPD's digital services already have more than 3 million active users every month.
Aschaffenburg, 25 June 2018 – Germany's DIN Institute for Standardisation has for the first time published a uniform standard for the online retailing of foodstuffs. DIN SPEC 91360 was developed by the institute's project team together with numerous representatives of the industry. In addition to e-food retailers, associations and transport operators such as DPD were involved in the development of the new standard. With its DPD Food service DPD Germany already provides a standardised transport service which more than meets the requirements of DIN SPEC 91360. One example is a communication management system which goes well beyond the requirements of the standard.
"The DIN SPEC provisions will help to further increase the confidence which consumers have in the online retailing of foodstuffs”, states Michael Knaupe, Director Customer Experience & Communication at DPD Germany. "With made-to-measure services for our e-food customers we – as a parcel service – can make a major contribution to exploiting the vast growth potentials in this segment."
In particular DIN SPEC 91360 requires of transport service providers that they should offer a suitable information and communications management system, together with appropriate risk management. In addition the standard requires a service level agreement (SLA). DPD Germany satisfies all these requirements with its DPD Food service, which has been available since September of last year to all e-food shippers and provides coverage throughout Germany. Among DPD's customers in this field are companies such as HelloFresh, myTime and Gourmondo.
DPD Food is a tailor-made combination of express shipping, a delivery forecast accurate to one hour and advance notification. Because of the guaranteed express delivery time for DPD Food parcels, passive cooling of fresh foods is sufficient. This makes it possible, for example, to keep perishable groceries fresh for longer by using cold packs. With DPD's Predict service consignees receive an SMS or email on the day before the delivery informing them that a parcel is on its way. Depending on the express product which has been booked the message reads, for example: "Your shipment will be delivered by 12:00 hrs on Saturday." On the morning of the delivery the forecast is narrowed down to one hour (and the notification reads, for example: "Your DPD parcel will be arriving between 10:29 and 11:29 hrs".), a period which is reduced right down to 30 minutes in the course of the delivery. Thanks to a live tracking system which is unique within the industry, consignees can also see at any time on a precise online map how far off the driver still is, and how many stops he still has to make before the parcel is delivered.
Consignees who know they will not be at home when the parcel arrives can provide a deposit okay using the DPD App or on the paketnavigator.de online platform. Their shipment is then deposited in a safe place of their choice (for example in the garage or in the garden shed). Such an authorisation to deposit parcels can be provided on a one-off or a general basis, and retailers can also make this option available at the checkout stage. As a further delivery option, consignees can also redirect their food parcels to a neighbour of their choice.
The risk management which is specified by DIN SPEC 91360 also requires, for example, that DPD should make appropriate arrangements for ensuring that fresh foodstuffs are not contaminated and reach the consignee in an optimum condition. DPD applies operating regulations in order to ensure that food parcels which can't be delivered on the first attempt only remain within the DPD system for a short period. As a rule fresh foodstuffs are not returned to the shipper. Instead DPD works in close cooperation with Germany's federal association of food banks (Bundesverband Deutsche Tafel e.V.), to ensure the charitable utilisation of perishable goods which can't be delivered within the required time span – for example if the consignee is called away at short notice and can't be located.
DIN SPEC 91360 can be downloaded here (free registration required).
E-food - a growth market
According to the GfK market research company, the online proportion of the grocery business is still only at the 1% level, but is registering growth rates of around 5%.1 This represents significant market potential, in that GfK data indicates that the revenues of grocery retailing in Germany rose to 183.5 billion euros in 2017.2 The DPDgroup E-Shopper Barometer revealed that 7% of German online shoppers placed orders for groceries online in the period from January to July 2017. Looking at Europe as a whole this is a very modest figure, because the development of this service is significantly more advanced on markets such as the UK (27%) and Spain (18%).3
Aschaffenburg, 5 June 2018 – In city centres international parcel and express service provider DPD is expanding its fleet of alternative delivery vehicles: in Berlin, Hamburg and Cologne the company is using eight fully-electric tricycles for parcel delivery. The so-called "TRIPLs" from Danish manufacturer EWII are locally emission-free and make delivery in metropolitan areas much more efficient. While conventional vehicles constantly need to look for suitable parking spaces or stopping zones in the city centre, TRIPL scooters can usually drive right up to the front door without any problems. This saves both time and driving distances while reducing inner-city traffic.
"Delivery in the city centre is one of the biggest challenges for parcel services like DPD," explains Gerd Seber, Group Manager Sustainability & Innovation at DPD Germany. "While parcel volumes are growing rapidly, inner-city traffic is also growing. This is where our TRIPLs can help, because they make much faster progress on narrow and congested inner-city streets than our conventional delivery vans. The emission-free electric drive of the TRIPL not only reduces traffic but also helps to conserve the environment".
In Berlin, Hamburg and Cologne, DPD is using the TRIPL on inner-city delivery rounds with a high stop density, where only one or two parcels are delivered per stop. This is particularly the case for parcels to private consignees, who generally also receive smaller packages than business consignees. The TRIPL can make more stops per hour in tight urban spaces than a conventional van and really comes into its own when there are only short distances between stops.
Due to its compact size and the locally emission-free electric drive, the TRIPL is also suitable for parcel delivery where there are access restrictions for conventional vans - for example in pedestrian zones or other traffic-restricted areas. In future the TRIPLs could also be helpful within the context of imminent driving bans in the city centre. However, the TRIPL is not viable as a complete replacement for conventional vans, as its range and transport volume limitations mean that it can only be used for selected, particularly suitable delivery routes.
The charging capacity of the TRIPL battery is sufficient for urban delivery rounds of 80-100 km, while its maximum speed is 45 km/h. The transport volume of the TRIPL amounts to 200 kg and 750 litres, so that up to 50 smallish parcels can fit under the prominent bonnet of the electric tricycle. During a delivery round the TRIPL delivery driver may have to load up the tricycle with parcels several times. For this purpose the TRIPL either docks with a conventional van or loads up with parcels again at a micro-depot. Micro-depots are small trans-shipment points located directly in the urban delivery area. They are supplied with parcels in the morning by truck or van, while distribution in the delivery area is then carried out by smaller vehicles - for example by transport bikes or nowadays with the TRIPL.
TRIPLs, transport bikes and more: emission-free parcel delivery in the city centre
DPD relies on a mix of different concepts and vehicles to enable emission-free local parcel deliveries in the inner city. For example, the company is currently significantly expanding its deliveries by transport bike, which is already in use in Hamburg, Heilbronn and Nuremberg. The transport bike service will start in Berlin during the next few days, with further cities such as Munich, Stuttgart, Ludwigsburg and Rostock to follow in the course of the year. The use of electrically assisted transport bikes involves a prior analysis of suitable delivery areas, as well as the development of an individual logistics concept for the individual city. As a rule, the transport bikes have to be supplied by centrally located micro-depots. Gerd Seber, Group Manager Sustainability & Innovation at DPD Germany, explains: "The search for suitable and affordable space in the city centre represents a decisive obstacle to the use of transport bikes and other small vehicles. We would like even more support from cities and municipalities in this respect. We hope that positive examples like those in Nuremberg, Berlin or Rostock will find more imitators."
DPD is also testing pre-production models of the VW e-Crafter in Hamburg, Berlin and Stuttgart. The VW e-Crafter is the first fully electric model in DPD's preferred vehicle class. The van's lithium-ion battery is fully integrated in the underbody, so that the Crafter's 10.7 cubic meter load volume can be fully utilised. Depending on the version, the maximum payload is between 1.0 and 1.75 tonnes. The vehicle thus has all the prerequisites for serving suitable delivery routes in urban areas with similar productivity to conventional vehicles - even for delivery to business consignees who receive significantly more parcels per stop than private consumers.
Climate-neutral parcel transport for everyone - at no extra cost to customers
As part of DrivingChange™, its group-wide sustainability programme, DPDgroup has undertaken to provide carbon-neutral transport of all parcels for every customer - at no additional cost. To this end DPDgroup relies on interaction among three interlocking principles: measuring, reducing and offsetting. DPDgroup is the world leader in the voluntary offsetting of emissions which are harmful to the environment. In 2017 alone, a quantity of 912,731 tonnes of CO2 equivalents was offset by DPDgroup. DPDgroup is thus responsible for almost 5% of total voluntarily offset CO2 emissions in Europe. At the same time the company's CO2 emissions per parcel are falling continuously. The goal of reducing emissions per parcel by 10 percent on their 2013 level was achieved as long ago as 2016.
DPD image: Hamburg's Speicherstadt district is one of the areas where DPD is making deliveries with the TRIPL, which offers space for up to 50 parcels.
Aschaffenburg/Berlin, 27 April 2018 – The Federal Digital Business Association yesterday presented the German Digital Awards for the fourth time, with nearly 500 entries competing for precious metal in 28 categories. DPD Germany was one of the winners in the Mobile Apps - User Experience / Usability category, receiving the Digital Award in Bronze.
Presented for the first time in 2015, the German Digital Awards recognise top achievements in digital operations, and bring together more than 500 participants from the worlds of politics, business, the media and the digital field. The German Digital Awards represent the highlight of an extremely successful week for DPD, because the day before the provider of parcel and express services had once more received Germany's "TOP SERVICE" award. This means that DPD Deutschland GmbH is among the country's top 50 companies with outstanding customer focus. The award is based on customer surveys, together with an evaluation model developed by the Institute for Market-oriented Management directed by Prof. Dr. Christian Homburg from Mannheim University. Further organisers of the competition are the "Handelsblatt" business journal, the consultants ServiceRating and the market research Institute ipsos.
"For us these renewed awards for our digital services represent both confirmation and an incentive," states Michael Knaupe, Director Customer Experience & Communication at DPD, adding: "The digital world is a permanent journey, and we are working constantly to ensure that the experience we offer our customers gets better day by day. It's therefore all the more encouraging to us that our app has received such prestigious recognition."
A new feature of the DPD App: one-tap neighbour selection
On the basis of user feedback the DPD App is subject to continuous optimisation, together with the addition of new features. The latest innovation in the DPD App is that anyone wishing to specify a neighbour as an alternative consignee is now shown a map by the app. A delivery address within a 150 m radius can then be selected simply by tapping the map. The app then automatically provides the relevant street and house number, and all the user has to do is enter the name of the selected neighbour. This is very helpful for many consignees, because they may not immediately have the full address of the specific neighbour to hand. Redirecting the parcel to a neighbour is only one of the options which consignees have if they aren't at home when the delivery is made. Further options are, for example, redirection of the parcel to a Pickup parcelshop, or delivery on a different day.
Image: The DPD App has already been honoured by a range of awards, most recently the German Design Award 2018.
Hamm/Aschaffenburg, 24 April 2018 – With a symbolic ground-breaking ceremony DPD Germany has been celebrating the start of construction work on its new parcel distribution centre in Hamm, Westphalia (near Dortmund). The facility which the international parcel and express service provider will be putting into operation here in the autumn of 2019 will have one of the highest capacities of any in the whole of Germany. DPD is investing around €50 million in the new centre on a 122,000 m² site located on the InlogParc business park, which is shared by the municipalities of Hamm and Bönen. From the very start more than 350 workers will be employed at the distribution centre in Hamm, rising to over 800 when the final expansion stage is completed. The quantity of parcels which will be processed daily will rise in gradual steps from an initial 80,000 to more than 200,000 per day.
"E-commerce is flourishing, and parcel services will therefore become more and more important for our business infrastructure”, states Christoph Dammermann, Secretary of State in North-Rhine Westphalia's Ministry for the Economy, Innovation, Digitalisation and Energy, adding: "I am therefore delighted that here in North-Rhine Westphalia we can offer companies like DPD favourable investment opportunities, which at the same time increase our own status as a major business and logistics centre."
Thomas Hunsteger-Petermann, Mayor of Hamm, states: "The new DPD facility in InlogParc is a highly positive development for Hamm, and will be reflected in additional jobs for the area. We are looking forward to hosting one of the largest DPD distribution centres in the whole of Germany in the near future.”
Thomas Ohnhaus, Chief Operating Officer (COO) of DPD Germany, adds: "The new parcel sorting centre here in Hamm is our biggest construction project of recent years. Such significant investment on our part is necessary in order to cope with the expected growth in parcel volumes in the future. From next year onwards this ultra-modern location in Hamm will play a central role in our network.”
Andreas Brockhaus, Managing Director of LIST Bau Nordhorn, comments: "As general contractors we're looking forward to setting up a turnkey logistics facility in line with the very latest standards, which will also take special account of the requirements of environmental sustainability." As a long-standing partner to DPD, LIST Bau Nordhorn was also responsible as the general contractor for supervising DPD's most recent construction projects in Steinen, Baden Württemberg, and in Nagold to the south of Stuttgart.
The new parcel sorting centre in Hamm will replace the existing regional parcel depot in Unna-Königsborn, the capacity of which is entirely exhausted as a result of the strong growth in parcel volumes. In contrast, the national DPD distribution centre on the Unna business park will continue its operations. From the autumn of 2019 the Hamm location will not just serve customers and consignees in the region, but will also become a major national hub for DPD.
The core of the new depot in Hamm will be its high-performance sorting installation, which in the final expansion stage will be able to process up to 30,000 parcels an hour fully automatically. Even in the start-up phase there will be a sorting capacity of 17,500 parcels an hour. In the specifications for the installation DPD attaches great value to drive technology which is low in energy consumption and noise. In other areas, too, the focus is on high levels of energy efficiency. For example, the use of strip lighting and LED technology reduces the energy requirements for lighting to a minimum. Heating is implemented by a gas-heat pump combined with an innovative Zortström energy storage system for efficient, sustainable and economic heating and cooling of the buildings. DPD's environmental and energy management system is certified in accordance with DIN 14001 and DIN 50001 standards, and DPD Germany is committed to carbon-neutral parcel shipping operations.
Facts and figures about the DPD depot in Hamm:
Operational startup: autumn 2019
Total investment: €50 million
Site area: 122,000 m² = around 16 times larger than the pitch in the Signal Iduna Park, home of Borussia Dortmund
Yard area: 58,000 m²
Buildings: 17,300 m²
Workforce: more than 800 after the final expansion stage, 350 on operational start-up: 100 office staff (initially 60), 400 sorting/handling personnel (initially 150), 320 delivery drivers (initially 140)
Daily parcel volume:200,000 parcels per day after the final expansion stage (initially 80,000)
Sorting output: 30,000 parcels per hour after the final expansion stage (initially 17,500)
Delivery area (extract): Dortmund, Hamm, Unna, Soest, Arnsberg, Sundern, Menden
Images: At the ground-breaking ceremony in Hamm: Mayor Thomas Hunsteger-Petermann, Secretary of State Christoph Dammermann, Andreas Brockhaus (Managing Director LIST Bau Nordhorn) and DPD COO Thomas Ohnhaus.
Aschaffenburg, 4 April 2018 – One year after the official launch of parcel deliveries by transport bike in Nuremberg – part of a pilot project under the technical management of the Nuremberg Institute of Technology – DPD Germany is highly satisfied with the results. The international parcel and express service provider has so far already delivered 80,000 parcels by transport bike – free from harmful emissions. Thanks to the use of five electrically assisted transport bikes it has been possible to replace five conventional delivery vans almost completely. Encouraged by this positive experience in Nuremberg, DPD will be launching further deliveries by transport bike and has already begun operations in Heilbronn. Berlin, Munich, Stuttgart and further cities will follow in the course of the year. In Hamburg DPD has been operating a number of electrically powered transport bikes since the beginning of 2017.
"In the dense traffic of the inner city the transport bike has developed into a real alternative to conventional delivery vehicles”, explains Gerd Seber, Group Manager Sustainability & Innovation at DPD Germany. "In view of possible impending access restrictions, the development of such sustainable city logistics solutions is becoming ever more important. Our positive cooperation with the City of Nuremberg indicates that shared operational procedures adopted by the municipality and parcel services are good for everyone – not least for city centre businesses and residents."
Since the start of the Nuremberg pilot project DPD has increased the number of transport bikes in operation from three to five. The bikes are based at a so-called "micro-depot" in the city centre. This is a 130 m² business facility in the centrally located "Nürbanum" business park in Nuremberg South. Here the parcels for the transport bike tours are delivered by van every morning and then distributed among the bikes. For this purpose the micro-depot is connected online to the DPD IT system. The batteries of the bikes are also charged at the micro-depot and – in particular during cold weather – the delivery personnel always carry a replacement battery with them.
"Even in wintry conditions we can fully rely on our transport bikes", explains Torsten Mendel, DPD Depot Manager in Nuremberg. "However, operating entirely without conventional vehicles is not yet possible. We need the usual transporters not just to make deliveries to our micro-depot, but also to serve major business customers in the city centre." If combined skilfully with conventional delivery vehicles, under favourable conditions the transport bike has almost the same capacity as a van: "In many of Nuremberg's streets we can make deliveries much more efficiently with our highly manoeuvrable transport bikes than with large vehicles." In Nuremberg South five transport bikes and four conventional delivery vehicles operating jointly can now cover an area which was previously served by nine conventional vans. The transport bike is used in particular for those consignees who only receive one or two parcels a day, while stops involving a large number of parcels are served by delivery van.
The technical support from the Nuremberg Institute of Technology for deliveries by transport bike has now come to an end. The "pilot project for sustainable city logistics by CEP services based on the micro-depot concept within the city of Nuremberg" began its practical phase in March 2017, after a comprehensive technical analysis. The project was supported among others by Bavaria's Ministry of Internal Affairs, Construction and Transport as well as the City of Nuremberg and the Nuremberg Chamber of Commerce for Central Franconia. Last October the pilot project was awarded the VCÖ Mobility Prize as a "model international project" by the Austrian Public Transport Association.
Emission-free deliveries by transport bikes in more and more cities
This year DPD intends to extend its deliveries by transport bike significantly. Apart from Nuremberg and Hamburg, in the course of the year transport bikes will spread to Berlin, Munich, Stuttgart, Ludwigsburg, Heilbronn, Rostock and further cities. The application of electrically assisted transport bikes requires a precise initial analysis of suitable delivery areas, as well as the development of an individual logistics concept for the specific city. As a rule the transport bikes need to be supplied from a centrally located micro-depot, as is the case in Nuremberg. Gerd Seber, Group Manager Sustainability & Innovation at DPD Germany, explains: "Finding suitable and affordable locations in the city centre represents a decisive obstacle to the use of transport bikes, and we would therefore appreciate further support from the municipalities for this purpose. We hope that positive examples set by Nuremberg, Berlin or Rostock will act as a model for other cities."
Carbon-neutral parcel shipping for all – without additional costs to the customer
Within the context of its group-wide DrivingChange™ sustainability programme DPDgroup is committed to providing all customers with carbon-neutral parcel shipping – at no additional cost. For this purpose DPDgroup applies a combination of three interrelated principles: measuring, reducing and offsetting. DPDgroup is a world leader in offsetting harmful emissions on a voluntary basis. In the year 2016 alone, DPDgroup compensated for 863,000 tonnes of CO2 equivalents. This makes up almost 5% of all of the CO2 emissions which were voluntarily offset within Europe. At the same time the group is continuously reducing its CO2 emissions per parcel. As early as 2016 it achieved its target of cutting emissions per parcel by 10% on the figure for the year 2013.
Hamburg/Aschaffenburg, 27 February 2018 – In Hamburg DPD Germany is testing two pre-series VW models for the purpose of ensuring emission-free local parcel deliveries. Until the end of the year DPD will be operating two fully-electric VW e-Crafter vehicles in the city centre and in the St. Pauli and Sternschanze districts. With the e-Crafter DPD is testing alternative delivery methods in the city centre, and will subsequently provide VW with feedback on its experience with the vehicle in daily operations.
"In inner-city areas DPD is constantly testing new drive systems and delivery methods aimed at providing local parcel deliveries which are free from emissions", explains Gerd Seber, Group Manager Sustainability & Innovation at DPD Deutschland. "We're delighted that in the VW e-Crafter we can test a model from our preferred vehicle class. In view of the continuing discussion of access restrictions and driving bans in inner-city areas, suitable series-produced vehicles of this size are becoming more important than ever."
With its electric drive and maximum range of up to 160 km the VW e-Crafter is especially suited to parcel delivery operations in the inner city, which consist predominantly of short distances and a large number of stops. The lithium-ion battery of the transporter is integrated completely in the floor of the vehicle, so that the Crafter's load capacity of 10.7 m³ can be used to the full. Depending on the goods which are carried, the maximum load varies between 1.0 and 1.75 tonnes. As a result the vehicle meets all the requirements for implementing delivery tours in the inner city with the same level of productivity as conventional vehicles. This means that a number of the delivery tours made by DPD in Hamburg – which in the past have been carried out with vehicles featuring a conventional drive system – can be switched entirely to the VW e-Crafter. The batteries of the e-Crafter are charged at AC wall boxes with an output of 7.2 kW, which are installed at the DPD depot in Hamburg-Wilhelmsburg. Further charging during delivery operations is not necessary on the selected tours.
DPD hopes that the test of these vehicles will provide valuable information about the special features of using fully-electric vehicles in daily operations as part of a delivery fleet, and about the way in which the charging process can be integrated with maximum efficiency into parcel sorting and handling processes. DPD is one of a number of major customers from Germany, the UK, the Netherlands and Sweden which are testing the VW e-Crafter in everyday operations.
DrivingChange™: innovative city logistics and much more
"Smart urban logistics" and a "carbon-neutral commitment" are two central pillars of DrivingChange™, DPDgroup's corporate sustainability strategy. Within the scope of this strategy DPD Deutschland has tested a number of electric and hybrid vehicles. However, the VW e-Crafter is the first fully-electric model operated by DPD in the vehicle class up to 3.5 tonnes. At the same time DPD is working on further alternative delivery concepts in support of the emission-free inner city. One example of this is the use of transport bikes in combination with micro depots within urban delivery areas. In addition, DPD is ensuring efficient inner-city deliveries with digital innovations for parcel management. Further areas of action covered by DrivingChange™ are "innovative entrepreneurship" and "social responsibility" (for more information please see www.dpd.de/drivingchange).
Aschaffenburg, 13 February 2018 – With the appointment of Thomas Ohnhaus as Chief Operating Officer (COO) of DPD Deutschland GmbH the international parcel and express service provider has slimmed down its management structure. In his new capacity Mr Ohnhaus, who has so far been closely involved in shaping the company's development as Regional Managing Director South, will report to DPD Germany’s CEO Boris Winkelmann. Martin Klink, a newcomer to DPD, assumed the post of Chief Financial Officer (CFO) at the start of the year.
"Over many years Thomas Ohnhaus has built up a strong record in management at DPD, and he has a unique knowledge of the company's operating processes and structures", comments DPD CEO Boris Winkelmann, adding: "I'm delighted that with his experience and drive he will help to make our company even more efficient and successful." A major role in this will be played by the continuing harmonisation of DPD's operating processes in Germany. In the course of 2017 all the company's subsidiaries which are responsible for operations in Germany were merged within DPD Deutschland GmbH. This also includes the former franchisees DPD Systemlogistik and DPD Zeitfracht, enabling DPD for the first time to operate throughout Germany as a single company.
As Regional Managing Director Thomas Ohnhaus has been a member of the DPD management team since December 2013, although he was already involved in regional management at an earlier stage from 2001 to 2008. He has many years of experience in the logistics industry with other companies, too.
In his newly created capacity as COO Thomas Ohnhaus is responsible for all the company's operating processes in Germany. He is supported in this by Dr. Jörg Schmeidler (Region North), Günter Pfaff (Region South) and Philipp Anhalt (Central Operations).
Since 1 January Martin Klink has been the new Chief Financial Officer (CFO) of DPD Deutschland GmbH. He replaces Dr. Philip Nölling, who left the company by mutual agreement in order to take up a new professional challenge in his home city of Hamburg. A qualified industrial engineer, Martin Klink has more than 20 years of experience in the finance and investment field with a range of enterprises in the technology and finance sector, most recently managing his own investment company.
In addition to Boris Winkelmann (CEO), the newly formed DPD management team in Germany consists of Thomas Ohnhaus (COO) and Martin Klink (CFO), together with Chief Sales Officer (CSO) Andreas Reß and Dirk Müller (Human Resources and Legal).
DPD image: COO Thomas Ohnhaus
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