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press releases 2018

11 | 2018 - DPD is part of the launch of netID: single sign-on opens up new possibilities in sending and receiving parcels

Aschaffenburg, 12 November 2018 – The new single sign-on solution netID launched last Thursday with 60 partner websites. Soon it will also be possible to log into the DPD Parcel Navigator using netID. In this central online portal, international parcel and express service provider DPD bundles a range of functions related to sending, receiving and returning parcels. The integration of netID will not only simplify the management of parcel shipments, but will also enable seamless connection with the other portals and retailers which use netID. As a member of the European netID Foundation, DPD has been committed since the beginning of the year to establishing a reliable European alternative on the single sign-on market.

"We are convinced that netID will develop into a cross-industry standard with which numerous online applications can be used even more easily, securely and transparently," explains Michael Knaupe, Director Customer Experience & Communications at DPD Germany. "Online shoppers benefit in particular from the fact that with netID as the login standard, the entire customer journey can be accompanied all the way - from the order placed with the online retailer via management of the shipment by the consignee to the convenient return of the goods". 

 In the DPD Parcel Navigator, registered users can pay for their parcel online for shipping within Germany and to other EU countries, create a digital parcel label with which they can drop the parcel off for shipping at their local Pickup parcelshop, or even arrange for DPD to come and pick the parcel up. Soon they will be able to implement all this with the netID login. With the user's consent, data such as the collection address is automatically transmitted to DPD via the netID login. Registered users can also access additional functions in the DPD Parcel Navigator. For example, they can issue a general deposit okay online. If they aren't at home when the delivery is made, their parcels are then automatically left in the specified location (e.g. in the garage or garden shed). Other delivery preferences, such as the redirection of parcels to a specific nearby parcel shop, can also be registered.

In cooperation with other partners, who have also integrated netID into their processes, it will be possible to achieve further benefits in future, with signed-in users switching seamlessly from other websites to DPD. A practical application is the integrated parcel tracking for users of the online communication services GMX and WEB.DE. In a beta test, an AI-based algorithm in the "intelligent mailbox" automatically recognises all emails relating to a specific order, supplements them with tracking information from DPD and then displays them clearly. In future users who are signed in will be able to switch directly from their mailbox to the DPD Parcel Navigator in order to manage their parcels there - for example by registering their individual preferences.

netID: new login standard with powerful partners

The European netID Foundation was founded in March 2018 by the media groups RTL Deutschland, ProSiebenSat.1 and United Internet with the brands WEB.DE and GMX. As an independent body, the foundation supports Internet operations from all industries in the implementation of Europe's new data protection legislation, and has created the open login standard netID. Together the initiators of the foundation reach around 50 million unique users per month, and they have more than 35 million active accounts. In addition to DPD, the initiative's partners include Zalando, Douglas, C&A, Conrad and Scout24. The foundation is very much open to further partners and other initiatives.
The netID open login standard was launched with its initial partner sites at the beginning of November. Customers can now use the uniform login standard of the European netID Foundation on the websites of 60 netID partners across different industries. The aim is to offer Internet users a European alternative to the large US corporations by pooling their strengths.

Image: In future it will also be possible for non-business consignors to use netID for their parcels when they drop off for shipping at over 6,000 Pickup parcelshops countrywide.

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