The right know-how at your disposal – our FAQs
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Most frequently asked questions
We give every parcel its own parcel number. You can use this number to track your parcel in the Parcel Navigator or in our app, and if necessary change the delivery to a different day or place.
As a rule domestic parcels are delivered within two days from the start of the order. For international parcels the delivery time depends on the country of destination. If you are a private shipper you can check on the international delivery times in DPD Web Parcel. If you are a business customer, please get in touch with your usual contact person.
As the consignee you decide when and where we deliver the parcel. In the Parcel Navigator or in the DPD app you can choose from five redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a neighbour, and confirm your selection.
As an online shipper you will find the parcel number in the order archive and in the confirmation of order in your mailbox. If you have purchased the parcel label at a Pickup parcelshop, you will find the parcel number on the receipt which is issued. As the consignee, for each shipment you will normally receive an email with the parcel number. If we failed to locate you at home when the delivery was made, you will also find the parcel number on the parcel notification card we leave in your letterbox.
Our Pickup parcelshop finder will enable you to find the Pickup parcelshops in your area. Choose your preferences from 6,000 Pickup parcelshops in Germany and 28,000 throughout Europe.
If you would like to get in touch with us in person, simply use our contact form.