The right know-how at your disposal – our FAQs.
How may we help you?
Here you'll find answers to
your questions round the clock.
Most frequently asked questions
To make sure that your Christmas gifts arrive on time we recommend that you should hand them in for shipping at one of our 6000 Pickup parcelshops
by 12:00 hrs on 19. December at the latest.
More information needed? Visit dpd.de/versandtermine.
We give every parcel its own parcel number. You can use this number to track your parcel in the Parcel Navigator or in our app, and if necessary change the delivery to a different day or place. With the DPD Skill for Amazon Echo and Amazon Echo Dot you can check quickly and simply where your parcel is at any given time.
As a rule domestic parcels are delivered within two days from the start of the order. With international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in the Parcel Navigator and the DPD App.
For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.
As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour or a parcelshop of your choice or change the day of delivery. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.
As an online shipper you will find the parcel number in the order archive and in the confirmation of order in your mailbox. If you have purchased the parcel label at a Pickup parcelshop, you will find the parcel number on the receipt which is issued. As the consignee, for each shipment you will normally receive an email with the parcel number. If we failed to locate you at home when the delivery was made, you will also find the parcel number on the parcel notification card we leave in your letterbox.
Our Pickup parcelshop finder will enable you to find the Pickup parcelshops in your area. Choose your preferences from 6,500 Pickup parcelshops in Germany and 28,000 throughout Europe.
If you would like to get in touch with us in person, simply use our contact form.