Simply uncomplicated: our shipping guidelines.
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Parcel shipping becomes child's play when you use our services. However, there are a few things to keep in mind.
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Packing instructions
Goods have to be packed in a way which is suitable for transport and for processing by automated sorting equipment. -
Exclusions from shipping
We are unable to transport certain goods such as live animals, firearms and especially valuable goods such as precious metals and jewellery. -
Dimensions
Parcels can have a max. weight of 31.5 kg, a girth of 300 cm (circumference + longest side) and a length of 175 cm.
Does your parcel have the right dimensions? Our girth and volumetric weight calculator will tell you.
Not everything is suitable for shipping, and our general terms and conditions exclude specific goods from transport.
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all parcels which do not comply with the product specifications in Section 3 and Section 4 of |
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goods of especial value, in particular precious metals, real jewellery, precious stones, real pearls, |
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money, certificates, documents, securities, credit, cheque and telephone cards, or similar forms of |
| vouchers and entrance tickets with a value exceeding 520.-- euros per parcel |
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furs, carpets, clocks and other decorative objects as well as leather goods with a value exceeding |
| other goods with a higher value than 13,000.-- euros |
| parcels whose contents, shipment or external appearance infringes legal provisions |
| firearms as defined by firearms legislation in Germany, the country of destination or a transit country |
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parcels which could cause damage to persons or property; perishable goods; living or dead animals; |
| hazardous goods,unless they have been accepted by agreement with the service provider on the basis of a special agreement |
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freight and goods sent collect (COD), unless they have been accepted by agreement with the service |
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in crossborder shipping, any goods whose import or export is prohibited or requires a special permit |
You'll find comprehensive details about the goods which are excluded from shipment in our General Terms and Conditions.
We also transport ADR-classified hazardous goods on your behalf. In this case strict statutory regulations apply in both domestic and international shipping within Europe.