Press releases 2014
- New parcel sorting centre to replace two locations in neighbouring Unna
- After the final development stage the new centre will employ 600
Hamm/Aschaffenburg, 10 December 2014 – Leading international parcel and express service provider DPD is investing approx. 50 million euros in Hamm near Dortmund (North Rhine-Westphalia). In the immediate vicinity of the A2 motorway DPD has acquired a 95,000 m² site from Hamm's Business Development Office for the purpose of establishing a parcel sorting centre with trans-regional coverage. When it is fully completed the DPD centre in Hamm will employ a workforce of 600.
The new parcel sorting centre will replace the two existing DPD locations in Unna. Peter Störring, Director Operations with DPD GeoPost (Deutschland) GmbH, explains: "In the medium term the available capacities at the present locations will not be sufficient to deal with our rising parcel volumes. At the same time we wish to remain true to the region and are therefore delighted that Hamm has been able to offer us the perfect location for what will become one of Germany's largest parcel sorting centres." DPD expects especially strong growth in parcel shipping to private consignees, so-called 'business-to-consumer' (B2C) deliveries. For this reason it is necessary for the company to expand and modernise its parcel handling facilities at a business location which will meet future requirements. At InlogParc the Hamm Business Development Office has been able to offer DPD the ideal site.
With the new DPD centre at InlogParc the Hamm Business Development Office has succeeded in acquiring one of its biggest new companies of recent years. As a result InlogParc will, as has always been planned, gradually stretch from Bönen in the direction of Hamm, for the first time extending into the Hamm municipal area. Referring to the success of InlogParc in attracting DPD a delighted Christoph Dammermann, head of the Hamm Business Development Office, states: "The decision by DPD to relocate here demonstrates that Hamm is an attractive logistics location. Its central position, excellent accessibility and the fact that the project can be implemented fast convinced the company to invest at InlogParc. We have done our homework thoroughly. The development measures have now been completed and the efforts we have made in the past are paying off. There are no obstacles to the establishment of the company here and the additional jobs which will be created will have a noticeably positive effect on the labour market in Hamm".
After several development stages the Hamm parcel distribution centre will handle more than 200,000 parcels a day. When the final stage is completed the site will employ a team of 600, including 250 delivery drivers. The new location will also offer eight posts for apprentices. The start of building work on the approx. 2,500 m² office building and the approx. 17,000 m² large sorting hall is planned for the middle of 2015, while the first parcels will be distributed from the new location at the end of 2016. Together with its cutting-edge sorting equipment the facility will require an overall investment of around 50 million euros.
Photo: A new DPD parcel sorting centre is to be created right on the A2 motorway near Hamm (photo credit: Hans Blossey, Hamm).
- DPD lets consignees know proactively if during extreme weather conditions, traffic jams or vehicle breakdowns a parcel can't be delivered within the predicted time window
- Automatic push messages are sent out by email and SMS
- Saturday delivery provides greater flexibility over the Christmas period
Aschaffenburg, 3 December 2014 – DPD can reliably forecast down to the last 30 minutes when a parcel will reach the consignee. However, exceptional circumstances such as traffic jams caused by accidents, vehicle breakdowns, black ice or heavy snow can lead to delays in delivery. In such cases DPD is now sending out an email notification or text message to all consignees whose predicted delivery time window can't be met.
"With DPD consignees always know exactly when their parcel will arrive", explains Michael Knaupe, Director Domestic Products & Services at DPD. "However, wintry conditions often lead to traffic jams caused by accidents and traffic chaos. In these situations DPD makes sure that there is an efficient flow of information and proactively notifies consignees in the event of delays. At the same time DPD of course works with commitment every day on ensuring that such messages remain the absolute exception."
Since July of this year DPD has, thanks to its Predict service, been in a position to inform consignees down to the last 30 minutes when the delivery driver will be ringing their doorbell. This individual delivery time forecast already takes into account individual parcel volumes for the day and regular traffic jams or delays caused by heavy traffic. In addition the time window, which on the morning of the delivery consists of one hour, is continuously updated and made more precise in the course of the delivery tour. In the event of unforeseeable delivery problems the newly-introduced push messages sent by email or SMS make sure that no consignees have to wait in vain for the notified parcel.
"Since the launch of our Predict service we have listened carefully to our customers and consignees", states Michael Knaupe. "Suggestions for improvements are of course just as welcome to us as praise, because they enable us to develop the service further and expand our innovation leadership in the field of flexible deliveries."
Saturday delivery provides even greater flexibility for private consignees
Anyone who won't be at home for a notified parcel delivery can postpone the day of delivery or take advantage of a number of options for redirecting the parcel. During the upcoming Christmas season many consignees will also for the first time be able to opt for Saturday as an alternative day of delivery. Saturday deliveries are already available for 30% of consignees within Germany, and DPD will be turning Saturday into a normal delivery day for parcels throughout the country by May 2015.
Image: Consignees of Predict parcels are now proactively sent a message if their parcel will be delayed because of weather conditions or traffic jams caused by accidents.
- Printing out parcel labels will soon be a thing of the past for small-scale business shippers and private consignors
- Mobile QR code replaces the physical parcel label
- Drop-off of digital parcels at DPD ParcelShops and integration into e-commerce platforms from the spring of 2015
- Returns without parcel label in the pipeline
Aschaffenburg, 22 October 2014 – Customers who ship with DPD will soon no longer need a printer to prepare their parcels for shipping. Next year DPD will be the first service provider on Germany’s parcels market to offer customers a digital parcel label. From the spring of 2015 all small-scale business shippers and private consignors paying for their parcel on the ‘DPD Web Parcel’ online platform will receive a mobile QR code. This code replaces the physical parcel label which customers have so far had to print out. At the same time shipping with the digital parcel label will also be available as an interface with e-commerce platforms such as eBay. This means that small-scale shippers will be able to book a digital DPD parcel label right on the platform itself, thus saving themselves several operational stages.
“Printed paper is losing more and more of its role in our increasingly digitalised world. As a result DPD intends to digitalise parcel shipping as far as possible”, explains DPD CEO Boris Winkelmann, adding: “Nowadays many households manage very well without having their own printer. In addition the shipping of parcels is a lot more convenient and flexible if customers are not dependent on physical parcel labels.” In Germany there are many more smartphone users (40.4 million1) than private households which have a printer (29.34 million2). By comparison, in the year 2012 there were only 24 million smart phone users.3
Parcel shipping without labels – how it works
So far business shippers and private consignors have been able to frank and pay for their parcels on the online portal dpdwebpaket.de. This shipping option is more favourably priced than paying at a DPD ParcelShop. After making the online payment shippers then receive a PDF parcel label, which is printed out, cut out and stuck on the parcel. The parcel is then handed in at a DPD ParcelShop. From the spring of 2015 shippers will receive, in addition to the PDF document, a mobile QR code which, if required, they can export to the widely-used apps Passbook (iOS) or PassWallet (Android). At the DPD ParcelShop the parcel can then be dropped off quickly and conveniently and without a physical parcel label. All DPD ParcelShops are equipped with modern handheld scanners which can record the QR code. After handing in the parcel the customer receives an email confirmation indicating the parcel label number.
The digital parcel label is an additional option for all shippers who wish to exploit their digital possibilities to the full. The existing options which customers have of printing out the parcel label themselves or paying for the parcel at the DPD ParcelShop will continue to be available. The digital parcel label will not involve any additional costs for the shipper. Paying for parcels online and dropping them off for shipment at a DPD ParcelShop is the most favourable shipping option for private consignors, regardless of whether the customer prints out a parcel label or uses the QR code.
Even if customers will soon be able to implement the shipping process entirely without a parcel label, the parcels themselves will still continue to reach the consignee with a conventional parcel label. At the DPD ParcelShop a so-called ‘mini-label’ is stuck on the parcel and is then scanned. The shops do not require any additional equipment for this purpose. A physical parcel label is then automatically generated and attached at the DPD depot.
E-commerce interfaces and returns without parcel labels
Parcel shipping with DPD will become especially convenient for small-scale shippers who sell goods on C2C platforms such as eBay. DPD is making web interfaces available which can be integrated directly into these portals. As a result users can not only dispense with printing out and applying parcel labels, they don't even need to place a shipping order on the DPD websites. The entire shipping process can be initiated without leaving the individual e-commerce platform they are on.
Return shipping will also become even simpler in future, thanks to DPD's innovation. In a further development DPD also intends to offer parcel labels in the form of a QR code for the return of goods. So far return parcel labels have only been available as a PDF document for printout or have been supplied by the original shipper.
DPD is creating the digital parcel
In the delivery of parcels the focus at DPD is very much on digital innovation. Consignees expecting a DPD parcel can use their smartphone or tablet to ensure that the delivery is adapted to their own specific requirements - and not the other way round. With flexible delivery options such as the unique, countrywide ‘Predict’ service or the Parcel Navigator shipments can be redirected in a number of ways: for example to a different address such as the place of work, to a specific neighbour or to a DPD ParcelShop. Changing the day of delivery is also possible. On the morning of the delivery DPD notifies the consignee of a one-hour delivery window, which gradually comes down to 30 minutes in the course of the delivery itself. A map of the route displayed online shows consignees exactly where their parcel is at any given time, and how many stops the driver still has to make. Even then they can still redirect their parcel until shortly before the actual delivery.
Photo: Printing, cutting out and sticking on labels is now a thing of the past. The parcel label of the future reaches the consignor as a QR code.
- Statista, April 2014
- Federal Office of Statistics, Survey of Incomes and Consumption (EVS) 2013
- Statista, March 2012
- From 2004 to 2014 DPD has provided around 300 training grants worth over 600,000 euros in total
- First prize goes to judoka Sappho Coban
- DPD announces extension of its partnership with Sporthilfe
Potsdam/Aschaffenburg, 13 October 2014 – As partner to the Deutsche Sporthilfe foundation DPD is now supporting Germany's "Junior Sportsmen and Women of the Year" for the eleventh year in succession. With this campaign Deutsche Sporthilfe promotes top up-and-coming German sporting talent, and last Friday Boris Winkelmann, CEO of the international parcel and express service provider, presented the 2014 awards to the young sportspeople in Potsdam's Nikolaisaal.
Speaking at the presentation ceremony DPD CEO Boris Winkelmann stated: "I am proud that together with Sporthilfe DPD has now been providing support for the next generation of sportsmen and women here in Germany for more than 10 years now". At the same time he announced the expansion of the company's cooperation with Sporthilfe: "In future we aim to continue our commitment and to extend it further."
Training grants for the "Junior Sportsmen and Women of the Year"
Promoting the "Junior Sportsmen and Women of the Year" is a central component of DPD's support for Sporthilfe. This year first prize in the individual category went to judoka Sappho Coban, who in 2013 won Germany's first-ever junior world championship title in judo. Second place went to track cyclist Maximilian Dörnbach, with mountainbiker Lukas Baum taking third prize. In the team category the under-21 national hocky team came out on top. The special award in paralympic sports went to Anna-Lena Forster (Alpine skiing), while Linda Neumann (swimming) took the award for hearing-disabled sport.
All the sportswomen and sportsmen who received awards and nominations are provided by DPD with training grants to enable them to buy books or pay fees for their studies, for example. Since the year 2004 DPD has financed something like 300 training grants to a value of more than 600,000 euros. DPD CEO Boris Winkelmann explains: "The aim of our training grants is not just to provide support for tomorrow's model sportspeople, but also to help them combine their sporting and occupational careers."
As partner to Deutsche Sporthilfe DPD's commitment goes well beyond the "Junior Sportsmen and Women of the Year" competition. For example, with the Sporthilfe fund-raising campaign "Dein Name für Deutschland" (Your Name for Germany) DPD is campaigning for greater support for Germany's up-and-coming and top sporting talents. In addition, as part of the "Sprungbrett Zukunft" (Springboard Future) initiative DPD is supporting parallel sporting and occupational careers with its so-called 'code-word application' process, which offers sportspeople their own individual channel for making job applications, thus facilitating their access to work opportunities. In addition the Sporthilfe logo also appears on the over 8,000 delivery vehicles operated by DPD in Germany, ensuring that the logo is a familiar everyday sight on the country's roads.
Photo: Sappho Coban is the "Junior Sportswoman of the Year" 2014. DPD CEO Boris Winkelmann (right) and Dr. Michael Ilgner, Chairman of Sporthilfe (left) celebrate with Germany's first-ever junior world champion in judo.
- eSolutions provides shippers and developers with fast access to online solutions
- DPD Cloud Print offers unique cloud-based parcel label printing
- Newly-created developer platform promotes dialogue
Aschaffenburg, 09 October 2014 – International parcel and express service provider DPD has now grouped all its innovative online services for parcel shippers in a single portal entitled ‘eSolutions’. In addition to tried-and-tested tools such as MyDPD and Parcel Navigator users now for the first time also have the opportunity to create and print out parcel labels using a unique cloud-based solution – DPD Cloud Print. In addition eSolutions is available to all developers of software applications and DPD partners who wish to use the numerous web services and interfaces provided by the DPD systems, and need access to the parcel service provider’s documentations and test systems.
With a few intuitive clicks of the mouse DPD's eSolutions put both customers and developers in a position to receive access to the tools and IT systems they require. For parcel shippers it is above all the so-called ‘portal solutions’ which are essential. These include DPD Web Parcel, the online shipping tools MyDPD Business (for occasional shippers) and MyDPD Pro (for consignors with regular parcel volumes), Parcel Navigator, which is aimed primarily at consignees, and the Returns Portal.
DPD is breaking entirely new ground with its newly-created developer portal, which is also part of its eSolutions: “The codes and interfaces provided by us also enable external developers to link up with us and integrate DPD's online services in their own applications environment”, explains Michael Knaupe, Director Domestic B2C Products & Services at DPD. “In this respect our specialists as well as the DPD developer community are ready to provide external programmers with concrete support. We are convinced that opening up our IT systems to external developers will also provide important stimulus for the ongoing development of our own systems.”
Apart from the portal solutions and the developer platform, a number of different client solutions are also available to shippers. In addition to DELISprint, the programme for generating parcel labels for large shipping volumes, its DPD Cloud Print programme now for the first time also enables DPD to offer a flexible cloud-based solution for parcel label printing. DPD Cloud Print is a Windows application which is both simple and effective. In addition to recording individual shipping orders, the application also enables the uncomplicated management of the user's shipping history or an option for importing addresses.
A further important component of eSolutions is represented by a range of partner solutions, which above all enable e-shops to integrate DPD services quickly and simply into their own environment, enhancing their online shop with a shipping option and thus making it even more attractive. Among other services, shop operators will find plug-ins here for the flexible shop software Gambio and the Magento e-commerce platform. Many further plug-ins are currently being developed or are already available.
Photo: DPD Cloud Print now enables simple and effective printing of parcel labels.
- Online furniture retailer and parcel service provider agree cooperation covering several years
- Home24 customers benefit from DPD's innovative Predict service
Berlin/Aschaffenburg, 08 October 2014 – Today Home24, Germany's largest online furniture retailer, and leading international parcel and express service provider DPD have announced their cooperation in the field of parcel logistics. In future Home24 will be shipping its parcel-sized goods such as small articles of furniture or furnishing accessories with DPD's Predict service.
Only a few weeks ago DPD launched its innovative Predict service, which sets a new benchmark on Germany's parcels market. Predict shows consignees in real time on an online map where their parcel is at any given time and when it will probably be delivered. During the delivery process the predicted time window is gradually reduced to only 30 minutes. In addition, almost right up to the actual delivery itself consignees can still change the day of delivery or re-direct the parcel, for example to their place of work, to a DPD ParcelShop or to a specific neighbour.
“For us this cooperation with DPD is an important step when it comes to providing our customers with an even better service. Thanks to the short delivery-time window and the possibility of changing the place and time of delivery right up to 5 minutes before the actual delivery itself, buying furniture online has now become even simpler for our customers. We’re delighted that we are the first online furniture retailer to be able to offer this flexible and transparent delivery experience”, states Domenico Cipolla, CEO of Home24.
“We are very pleased that in Home24 we have been able to impress such an innovative company with our new Predict service. We’re convinced that for Home24 customers the purchasing experience will now become even more convenient and satisfying”, adds Andreas Reß, Managing Director Vertriebsgesellschaft DPD GmbH.
The two companies are planning a long-term partnership, with their initial agreement covering a three-year cooperation. It is not only in Germany that Home24 customers will benefit from the new parcel service – Home24 and DPD are already working together on three further European markets. This cooperation with DPD rounds off the strategy pursued by the online furniture retailer of using several service providers. The use of a wide range of service providers for different delivery options enables Home24 to offer its customers maximum flexibility and an optimum service.
Photo: Customers of Home24 are now benefiting from DPD's Predict service
- DPD shareholder GeoPost acquires majority shareholding in award winning international logistics provider, wnDirect
- From customs clearance to returns: DPD DIRECT breaks down barriers in international distance selling
Aschaffenburg, 1 October 2014 – With immediate effect international expansion to important markets worldwide has become significantly easier for German e-commerce suppliers. International parcel and express service provider DPD is now offering a full-service solution for B2C shipping to more than 30 major e-commerce markets. The new service – entitled DPD DIRECT – relieves shippers of all the administrative work which in the past made worldwide shipping so time-consuming. It not only deals with all the applicable import and customs regulations but also implements specialised B2C delivery and even offers an uncomplicated returns solution. The service is implemented in cooperation with wnDirect, the award winning international logistics provider based in the UK. DPD majority shareholder GeoPost recently acquired a 57% shareholding of wnDirect.
"There is still tremendous growth potential in cross-border e-commerce", explains Ralf Bürk, Director Products & Services International at DPD in Germany, adding: "However, the obstacles are still great, especially for shipments to non-EU countries. It is our aim to support such shippers in opening up new markets for themselves."
Initially this shipping solution will be available for 30 destinations. In addition to countries such as the USA, China, India and Brazil, it also covers small but dynamic markets such as Saudi Arabia, Qatar, Hong Kong and Australia. For all these destinations DPD DIRECT customers only need to provide DPD with the necessary electronic data and the parcels themselves. DPD then implements fast, paperless customs clearance management together with its partner wnDirect, as well as processing all the charges and country-specific shipping regulations which apply. Delivery within the country of destination is provided by best in class partner companies in the specific country which specialise in deliveries to private consignees. An uncomplicated returns solution is also in place for each individual country of destination. Important for online shops which offer international shipping: all the charges and taxes for the individual destination can be identified as early as the checkout stage, and accordingly invoiced to the final customer in a transparent way.
In international shipping, too, DPD customers benefit from seamless shipment tracking and a high level of transparency. An additional benefit is that like all other DPD shipments, the transport of shipments sent with DPD DIRECT is climate neutral, without additional cost to the customer.
Partnership with wnDirect
The new DPD DIRECT service has been made possible by the cooperation with wnDirect, a logistics operator specialising in flexible shipping solutions for international e-commerce customers. DPD majority shareholder GeoPost has had a stake in this British service provider since 2012, and in mid-2014 this shareholding was increased to 57%.
wnDirect has, since launch, focused on UK and USA outbound services working with a number of high profile retailers including ASOS. wnDirect has developed a range of specialist innovative services which not only ensure retailer’s parcels get delivered, but that they get delivered with the upmost ease. An attractive attribute when you consider the considerable challenges of international shipping.
"The new offer is an ideal supplement to our own expertise in domestic and European B2C shipping", explains Ralf Bürk. "At the same time it highlights the fact that for a long time now we have no longer simply been a transport operator - we are now an ideal partner for all companies aiming to access new target groups by offering outstanding shipping services."
DPD's B2C offensive
Within its entire international network DPD focuses on direct interaction with consignees, so that they can integrate parcel deliveries flexibly and conveniently into their everyday routine and take delivery of their goods as fast as possible. With internationally harmonised services and its integrated ParcelShop network DPD offers premium-standard operations in cross-border B2C shipping within Europe.
Within Germany DPD established a new benchmark in deliveries to private consignees in July 2014. The company can predict down to the last 30 minutes exactly when the delivery driver will arrive. On an online map consignees can watch in real time how many more stops the driver has to make before he will be ringing their doorbell. They receive advance notification of the shipment the day before, and then have a number of options available for redirecting it at any time – if necessary even five minutes before the driver actually arrives. With such services DPD aims to double its share of the B2C market in Germany to 15% by 2018 at the latest.
- Extensive marketing offensive developed by Hamburg agency Kolle Rebbe
- Added momentum for successful positioning on B2C market
- Focus on TV and online channels
Aschaffenburg, 29 September 2014 – International parcel and express service provider DPD is currently launching an extensive marketing offensive with the aim of enhancing the recognition of its brand and positioning DPD successfully on the booming B2C market. The campaign was developed by the company's new creative partner Kolle Rebbe in close cooperation with the Crossmedia agency, also a new service provider. The result is an integrated campaign which focuses on online and TV activities and is based on a closely coordinated creative and media strategy.
The main focus of the communications operations is DPD's unique Predict service, which since July 2014 has notified consignees of the delivery time of their parcels down to the last hour. "DPD is setting new benchmarks in terms of flexible and transparent parcel shipping", comments Verena Hilss, Senior Group Manager Marketing at DPD in Germany. "With Predict we are adapting our services to the daily routines of our consignees and providing parcel shipping in line with the requirements of the digital age. This integrated campaign now confidently communicates this to the outside world."
Sascha Hanke, Executive CD at Kolle Rebbe with responsibility for DPD states: "People are no longer prepared to arrange their lives to suit service providers – it's up to the service providers to adapt to us. DPD has recognised this and is the first to offer consignees the freedom they expect from their parcel deliveries. And this is the theme of our campaign." The focus is on online activities and a TV spot campaign with the slogan “Du bestellst. Du bestimmst” ("It's your order. You decide.") Many different aspects of this new freedom are displayed.
A total of 10 different spots can now be viewed on TV, on prominent online portals and on DPD's digital channels. The individual components of the advertising spots can be combined in a diversity of ways for the purpose of appealing to individual target groups and focusing on those categories which account for the most shipments in e-commerce: fashion for women, consumer electronics for men.
Background: customer acquisition supports DPD's growth targets
Currently 30% of all DPD parcels are delivered to non-business consignees, and parcel shipping to consumers is becoming increasingly important. By the year 2018 at the latest DPD aims to double its share of the B2C market to 15%. The achievement of this growth target is being brought closer by numerous new key-account acquisitions. In addition to the leading UK online fashion retailer ASOS, DPD's new customers include the shoe specialists JustFAB, the Home24 Internet furniture retailer and the online shop of the 'real' hypermarket chain. Additional major players within the industry are being added all the time.
DPD is concentrating on those shippers and consignees who attach great value to maximum transparency and flexibility. Providing consignees with precise notification of the delivery time is an important part of this strategy. In addition DPD's consignees can see in real time on an online map how many stops the driver has to make before he will be arriving with their own parcel. Consignees are informed of the shipment the day before and then have a range of options to redirect their parcel – if necessary up to five minutes before the actual delivery.
Picture motif: The central theme of DPD's integrated advertising campaign is freedom, because with Predict parcel deliveries adapt themselves to us - and not the other way round.
- The central dashboard for all those wishing to customise their parcel deliveries
- All parcel consignees can access a wide range of options for redirecting parcels
- Preferred time window and optional registration currently being planned
Aschaffenburg, 6 August 2014 – With its new online platform international parcel and express service provider DPD is offering even greater convenience when it comes to taking delivery of parcel shipments. DPD's Parcel Navigator is designed specifically to meet the requirements of private consignees, providing them with a central dashboard for conveniently integrating deliveries into their everyday routine. A range of options are available for this purpose, including postponing the day of delivery or having the parcel delivered to a different address, e.g. the consignee's place of work or a DPD ParcelShop.
"DPD has set itself the target of delivering the 'digital parcel'," explains Michael Knaupe, Director B2C Products & Services at DPD GeoPost (Deutschland) GmbH. "Consignees of DPD parcels can use their smartphone or tablet to adapt parcel deliveries to their lives – and not the other way round. DPD's new Parcel Navigator makes it easier than ever before."
At paketnavigator.de all consignees who are expecting a parcel from DPD can control the individual delivery themselves. For example the online platform makes it possible to specify the neighbour to whom a parcel is to be delivered. In addition consignees can simply enter an alternative delivery address, change the day of delivery or arrange for the parcel to be left in a safe place. A clearly arranged map also indicates nearby DPD ParcelShops to which the delivery can be made, while at the same time showing the business hours of the individual shops. As soon as the parcel is ready for collection at a DPD ParcelShop the consignee receives notification by email.
When a parcel is on its way to the consignee the Parcel Navigator displays a direct link to DPD's live tracking function. Here consignees can see exactly where the parcel is at any specific time. As a result they know precisely when the delivery driver will be ringing the doorbell and no longer have to worry about missing the delivery of their parcel.
During the development of paketnavigator.de user-friendliness was given top priority. Redirecting parcels is now easier than it has ever been – with the number of mouse clicks reduced to an absolute minimum and the most frequently used options always shown most prominently in a display which is optimised for tablet users. The Navigator is available as an app from the Android Play Store and from the Apple App Store.
At present there are two possibilities for managing parcel deliveries using the Parcel Navigator. Today many consignees already receive an advance email providing them with a direct link to the Parcel Navigator, so that they can redirect their shipment if necessary. The only requirement is that the consignor should automatically transmit the relevant consignee data to DPD. In addition the Parcel Navigator can be used by all consignees who are not located at home when the first delivery attempt is made. In this case the delivery driver leaves a parcel notification card which enables the consignee to access the Parcel Navigator by QR code or the individual parcel notification number. Optional registration of consignees is planned for the future, so that they will be able to take advantage of the Parcel Navigator even before the first delivery attempt is made.
Even greater flexibility coming soon: delivery within 90 minutes
In future the Parcel Navigator will enable DPD to make parcel shipping even more flexible. One option, for example, is to make it possible for consignees in selected cities to book a delivery within a 90-minute time window as soon as the parcel is to leave the DPD distribution centre – regardless of the consignor who shipped the parcel. Same-day delivery within 90 minutes or within a specified two-hour time window is already available in 19 major German cities. This is made possible thanks to DPD's cooperation with tiramizoo, the same-day specialist in which DPD has been the main shareholder since the autumn of 2013.
The background: DPD's B2C offensive
DPD has set itself the target of becoming the innovation leader in shipping to private consignees (B2C) and doubling its share of this market to 15% by 2018 at the latest. In the process DPD is concentrating on those customers and shippers who attach great importance to maximum transparency and flexibility. An important component of this strategy is an exact prediction of the delivery time window. Since July 2014 DPD has been able to predict down to the last half-hour exactly when the delivery driver will arrive. On an online map consignees can see in real time how many more stops the driver has to make before he will be ringing the doorbell with their own parcel. Consignees are notified of the delivery the day before and have a range of options to redirect the shipment – if necessary right up to 5 minutes before the actual delivery is made.
In addition to the new delivery services DPD's B2C offensive covers a range of further strategic components. These include the expansion of its German and international ParcelShop network and the introduction of Saturday deliveries throughout Germany. In individual regions Saturday is already a normal delivery day, while regular Saturday deliveries throughout the country will be available by May 2015.
Image: More convenient than ever: with DPD's Parcel Navigator parcel deliveries can be integrated into the consignee's everyday routine.
- The general one-hour delivery time prediction on the morning of delivery is reduced to 30 minutes as the parcel comes closer
- DPD offers digital parcel tracking: consignees can see exactly where their parcel is at any given time – and can conveniently redirect it if necessary
- British online fashion retailer ASOS launches deliveries throughout Germany with DPD's new service
- The ultimate in transparency and flexibility: a decisive step in DPD's B2C strategy
Aschaffenburg, 23 July 2014 – With a delivery time window of as little as 30 minutes DPD is setting a new benchmark on Germany's parcels market. In addition the new live tracking facility provided by the international parcel and express service provider shows consignees in real time on a map of their neighbourhood where their parcel is at any particular stage, together with the number of stops the driver still has to make before the parcel reaches its destination. Right up to the scheduled delivery consignees have a number of options for redirecting their parcel, enabling them to fit the delivery seamlessly into their everyday routine.
“Only the highest level of flexibility and transparency for private consignees will satisfy DPD's declared aim of being the innovation leader in B2C parcel shipping”, states DPD CEO Boris Winkelmann, adding: “The possibilities offered by our map-based live tracking system are unique on the German parcels market. With this facility DPD is making the parcel digital, linking the online world of e-commerce with the off-line world of physical goods. DPD’s new service enables the company to take an important step forward in achieving its growth targets on the B2C parcels market.” DPD aims to double its share of the German B2C shipping segment to 15% by the year 2018.
UK mail-order fashion retailer ASOS, which is currently launching shipping operations from Germany, is already among the users of the new service. "For our customers online shopping is an all-round experience. This of course includes the delivery experience which should be just as rewarding as browsing through the products on our website", states Matt Rogers, Director of Delivery Solutions and Inbound Supply Chain of ASOS plc. "Having offered our UK customers a 1 hour time window with their Express deliveries for some time we are delighted that this service has now been introduced by DPD for our German customers. All of our German ASOS Premier customers and customers who select express shipping will benefit from this fantastic service.”
How DPD is making the parcel digital
More than any other parcel service before DPD is now exploiting the digital possibilities which consumers are already using as a matter of course in their own everyday lives and not least in online shopping. A smartphone is all that's required for the efficient management and tracking of parcel shipments.
The central component of DPD's expanded services for private consignees is its map-based live tracking facility. During the actual delivery consignees can follow the progress of their parcel in real time on an accurate map which is displayed online. They even find out the name of the delivery driver, how many more stops he has to make before reaching their own address, and exactly when he will be ringing the doorbell. On the morning of the delivery the notified delivery window is one hour, which gradually comes down to 30 minutes in the course of the delivery itself. Consignees who won't be at home at the predicted delivery time can redirect their shipment at any stage, right up to the point when the actual delivery is made. A number of options are available to them for this purpose: in addition to changing the day of delivery they can also redirect the parcel to a DPD ParcelShop, to a specific neighbour or even to a different delivery address - for example their place of work. They can even give DPD permission to leave the parcel in a safe place. And as soon as the parcel is ready for collection from the DPD ParcelShop, the specified neighbour or the location where it has been deposited, DPD informs the consignee by SMS or email. In the case of COD shipments consignees are informed in advance, also by SMS or email, about the amount which will be collected.
On the previous day DPD informs consignees about the day of delivery by SMS or email. They then have the possibility of postponing the delivery day, or even taking advantage at this stage of one of the many available options for redirecting the parcel. On the actual morning of the delivery DPD notifies them, once more by SMS or email, exactly when delivery will be made. This message also contains an individual link to DPD's live tracking facility with its accurate map display.
The only requirement for this flexible and transparent DPD delivery service is for the consignor to transmit the consignee's data to DPD automatically. All the available possibilities and options are free of charge for the consignee.
In the year 2011 DPD was the first parcel service in Germany to launch delivery notification by SMS or email. Initially the notified delivery time window was exactly 3 hours. With its live tracking and map display, together with precise notification of the one-hour delivery window on the morning of the delivery which then gradually reduces to 30 minutes in the course of the delivery process itself, DPD is now offering a level of transparency and flexibility which is unique on the German parcels market.
DPD's B2C offensive
One parcel in three delivered by DPD already goes to a private consignee. DPD aims to double its share of the B2C market to 15% by the year 2018, with the premium segment as its main target. “We are focusing on all shippers who wish to offer their customers more than just the kind of classical parcel shipping they have been used to for many years now”, explains DPD CEO Boris Winkelmann. He adds: “We are confident of lasting success within the premium segment, thanks to pioneering innovations such as our new live tracking system and consistent focus on the individual requirements of the consignee.”
In addition to its new delivery services DPD's B2C offensive covers numerous further strategic components. These include the expansion of its German and international ParcelShop network and the launch of same-day delivery thanks to the shareholding it acquired last year in the same-day specialist tiramizoo. In addition DPD is turning Saturday into a normal delivery day: regular Saturday deliveries have already been launched in individual regions, and will be available throughout Germany by May 2015. In international shipping, too, DPD is continuing to expand its B2C services. The delivery time window and options for redirecting parcels are already available in 16 European countries – not only for domestic but also for international deliveries. These consignee services are supplemented by simplified international returns solutions and direct delivery to a DPD ParcelShop in other countries. For German customers these options are today already available in cross-border shipping to the Benelux countries and (from August) to both France and Austria, with further countries being added all the time.
Image: DPD's new live tracking facility enables consignees to check from the comfort of their own home whether the parcel they are expecting is already in the neighbourhood, and exactly when the delivery driver will be ringing their doorbell.
- With DPD Cloud customers and software developers can integrate parcel shipping with DPD into their own systems on an open-source or commercial basis
- Software supplier VNC has developed the DPD Connector, which enables the cloud-based ERP system Odoo to implement automated shipping operations
- An interface for convenient shipping management is now also available for the Magento shop system
Aschaffenburg, 3 July 2014 – With DPD Cloud international parcel and express service provider DPD is now offering new possibilities of integrating parcel shipping operations with DPD into other IT systems in a simple and autonomous way. A convenient application for the use of DPD Cloud has now been made available by VNC (Virtual Network Consult), a leading supplier of commercial open-source and open-cloud solutions. The new DPD Connector enables more than 2 million users to take advantage of automated shipment processing directly in the Odoo business software package.
"With DPD Cloud we are giving developers working on behalf of customers and service providers the resources they need to embed parcel shipping with DPD conveniently within their own systems and solutions", explains Michael Knaupe, Director B2C Products & Services at DPD in Germany. "In the same way as the developers of apps need to have access to the operating systems of smartphones, many providers require basic interfaces to the DPD IT system and this is what DPD Cloud offers."
The DPD Connector developed by VNC for Odoo users
Odoo, a cloud-based software package for enterprise resource planning (ERP), is a good example of the use of DPD Cloud. More than 2 million companies and other users are already applying Odoo for the purpose of boosting their sales figures, organising their business processes and providing staff with efficient working resources. A large number of optional modules are available for Odoo, for example for the purpose of managing goods flows and logistics. Thanks to the DPD Connector provided by VNC it is now possible to order parcel pickups or print parcel labels directly in Odoo. Bernd Rodler, Chairman of the Board of VNC AG, explains: "We see great potential in our cooperation with parcel service provider DPD. We are convinced that a large number of companies and organisations will receive significant benefits from electronic shipment processing within Odoo, the leading-edge open-source ERP system."
Customers using the VNC Connector simply need a customer account with DPD and authorisation to access DPD's web services. With this customer data the VNC DPD Connector is then able to manage parcel pickups and the printing of labels without the involvement of other programmes, which significantly shortens processing times for users. As a result outgoing goods can be planned and organised efficiently using the VNC DPD Connector. Everything which is sent by parcel using DPD's services can also be ordered via the VNC DPD Connector. The user enters the data, gives instructions for the pickup and prints out the label which has been ordered using the VNC DPD Connector. Depending on the agreement which has been made payment is then implemented to DPD direct.
Simplified parcel shipping for all Magento users
A shipping interface for Magento, one of the world's leading online shops systems, is now also available. This, too, is based on DPD Cloud and means that Magento users can manage the flows of their goods within the shop software itself and no longer need to switch to a different platform for their shipping operations. The customer data which is entered when a purchase is made from the online shop is automatically transferred to the shipping management system. The entire shipping process can be managed directly in Magento, from parcel label printing via data updates and an overview of orders right across to seamless shipment tracking. This of course makes parcel shipping with DPD even more efficient and convenient than before.
Image: The DPD Connector has been developed by VNC on the basis of DPD Cloud and significantly facilitates shipping operations for users of Odoo. The shipping interface is now also available for users of the Magento shop system.
- Lapp Kabel enables emissions-free parcel deliveries in the southern suburbs of Stuttgart
- DPD's electric vehicle is stationed permanently on the customer's premises and charged by solar power
- Electromobile delivery is supported by the Federal Government's 'Electromobility Shop Window' programme
Stuttgart, 30 June 2014 – The Stuttgart HQ of Lapp Kabel, a leading manufacturer and system supplier of connecting equipment, has become the permanent base of an electric vehicle operated by the international parcel service DPD. As a result Lapp Kabel is enabling emissions-free deliveries in Stuttgart's southern suburbs of Vaihingen, Büsnau and Kaltental. Thanks to Lapp Kabel's own solar installation the delivery vehicle, which is driven solely by electric power and is supported by the Federal Government's 'Electromobility Shop Window' programme, enables CO2-neutral deliveries. In addition a new logistics concept ensures the long-term reduction of transport journeys, accordingly reducing CO2 emissions in parcel shipping.
Commenting on the conclusion of the three-month test run Josef Holz, Logistics Manager at Lapp Kabel, states "Thanks to the cooperation with our service provider DPD we are able to exploit entirely new concepts of use for electromobility", adding: "We are delighted that our joint model has been successful in practice and can now become part of standard operations."
Delivery concept enlarges area of application for electromobility
Gerd Seber, Sustainable Development Manager at DPD with responsibility for the company's sustainability strategy, comments: "For parcel services the limited range of electric vehicles is a significant problem, but thanks to Lapp Kabel we can now also serve residential areas which were previously too far away from our Ludwigsburg branch. This means that such cooperations could extensively multiply the areas in which electric vehicles can operate."
This is also confirmed by Franz Loogen, manager of the 'e-mobil BW' state agency: "Deliveries to urban districts represent an ideal area of application for electromobility. In the 'Urban Logistics Business Transport' shop window project the partners show clearly how useful and relevant electromobility can be in daily life." In the Stuttgart and Karlsruhe conurbation e-mobil BW GmbH, the state agency for electromobility and fuel-cell technology, coordinates the 'LivingLab BWe mobil' electromobility project, a Federal Government initiative across four regions in different parts of Germany. In Baden-Württemberg DPD is one of more than 100 project partners and is testing eight Vito E-Cells in its operations in the Stuttgart conurbation.
Intelligent transport planning saves additional CO2
Because the DPD electric vehicle, a Mercedes-Benz Vito E-Cell, can start its journey fully charged from the Lapp HQ in Stuttgart-Vaihingen and return there after its tour, emissions-free delivery is now possible in the suburbs of Vaihingen, Büsnau and Kaltental. Thanks to optimised tour planning the Vito E-Cell can easily master the energy-intensive differences in height on the route of the tour. At Lapp the vehicle begins from an elevated starting point and has the advantage of the downhill slope as long as its load space is full. The delivery tour ends in Kaltental, which is situated much lower, and as a result the climbs on the return journey can for the most part be managed without a full load.
The parcels which the Vito E-Cell delivers every day are transported from the DPD depot in Ludwigsburg to Vaihingen by a lorry with a swap body and are loaded onto the E-Cell there. In the afternoon a full lorry with a swap body returns to Ludwigsburg, this time filled with Lapp Kabel parcels. Before the start of the test run a conventional delivery vehicle used to be loaded in Ludwigsburg for deliveries within the Vaihinger district. At the same time an empty lorry with a swap body was driven to Lapp Kabel in order to pick up the customer's parcels. In this new model there is no longer any need for the delivery vehicle to drive backwards and forwards to the depot, making the new delivery system significantly more efficient and saving on the number of kilometres driven, which reduces the volume of CO2 generated even further. On an annual basis Lapp Kabel and DPD expect savings of more than 8 t of CO2.
Facts and figures about the Vito E-Cell from Mercedes-Benz
The Mercedes Benz Vito E-CELL is the world's first factory-built transporter to operate on an electrical battery. In the year 2011 DPD was one of the initial companies to start a four-year test run, continuously informing the manufacturer about its experiences with the vehicle. With a permitted overall weight of 3,050 kilos the Vito E-CELL has a payload of 900 kg. Its transport operations are made possible by a relatively compact and accordingly light lithium-ion battery with a high energy density compared to conventional batteries. The electric drive system itself is integrated during the assembly of the vehicle. The Vito E-CELL has a range of around 130 km, and its maximum speed of 80 km/h is suitable for transport operations both in the city and for short distances on country roads close to the city.
Photo: Gerd Seber, Sustainable Development Manager at DPD, Franz Loogen, Manager of the State Agency e-mobil BW, and Josef Holz, Manager of U.I. Lapp GmbH, launch the regular delivery operations of the electrically-driven Vito E-Cell.
About the Lapp Group:
The Stuttgart-based Lapp Group is a leading supplier of integrated solutions and branded products in the field of cable and connection technology. The group's portfolio includes cables and high flexibility leads, industrial connectors and fastening technology, individual customer component configurations, automation technology and robotics solutions for the intelligent factory of tomorrow, together with technical accessories. Plant and mechanical engineering is the core market for the Lapp Group, while the foodstuffs industry, the energy sector and mobility applications are further important markets.
The company group was founded in 1959 and is family managed to the present day. In the 2012/13 business year group turnover amounted to €830 million. Worldwide Lapp employs approx. 3200 people, has 18 production locations, more than 40 sales operations and cooperations with around 100 overseas agencies.
About the LivingLab BWe mobil electromobility shop window
In April 2012 the Federal Government selected four regions in Germany as 'electromobility' shop windows and, in response to a resolution from Germany's Bundestag, is promoting the development of alternative drive systems in these regions. For its shop window programme the government is making available subsidies amounting to €180 million. In the large-scale regional demonstration and pilot projects electromobility is tested in relation to energy solutions, vehicles and traffic systems.
In LivingLab BWe mobil, the Baden-Württemberg shop window project, more than 100 partners from business, science and public organisations are carrying out practical research into electromobility, with a great deal of additional financial support from the state of Baden-Württemberg and the Stuttgart region. The activities of the approx. 40 projects are concentrated on the Stuttgart region and the city of Karlsruhe, and have also attracted a great deal of international attention. LivingLab BWe mobil represents a systematic approach to the subject with interrelated projects, which make it possible for everyone to experience electromobility with vehicles ranging from the e-bike via the e-car to the electric transporter and plug-in buses. The project deals with issues relating to intermodality, vehicle fleets and commercial transport, infrastructure and energy, living and electromobility, urban and traffic planning, vehicle technology, communication and participation, as well as training and qualification. LivingLab BWe mobil is coordinated by the Baden-Württemberg State Agency for Electromobility and Fuel Cell Technology e-mobil BW GmbH and the Stuttgart region's Economic Development Organisation (Wirtschaftsförderung Region Stuttgart GmbH - WRS).
More information is available under www.schaufenster-elektromobilitaet.org. For information about LivingLab BWe mobil please see www.livinglab-bwe.de.
- Student working groups develop solutions to logistics problems
- In addition to practical know-how the best solution is rewarded with € 500
- Since 2009 around 130 students have participated in the DPD Logistics Lab
Frankfurt/Aschaffenburg, 16 June 2014 – Last Friday the sixth DPD Logistics Lab came to an end with the award presentation for the best student solution. The host once more was Frankfurt's House of Logistics and Mobility (HOLM), which has only recently resumed its activities in the newly built Gateway Gardens location. After a three-month project phase 5 groups of students had presented their solutions to practically-based logistics issues, with the winning team receiving a €500 prize from DPD. Since 2009 approximately 130 students from a number of universities have taken part in the project.
This year, too, the parcel service has once more cooperated in the DPD Logistics Lab with Fresenius University in Idstein and Aschaffenburg University. "As usual the Logistics Lab has provided lots of benefits for all those involved", states Peter Störring, Director Operations at DPD GeoPost (Deutschland) GmbH. "The students were able to gain in-depth insights into the operations of an international parcel service, while DPD benefits from the fresh ideas and original perspective of tomorrow's management candidates."
This year, too, the focus was on important issues within the logistics industry. For example, one student project group analysed how DPD's long-distance transport operations could be managed even more efficiently with the aid of alternative technologies such as RFID, GPS and Geofencing. In addition the students analysed the advantages and disadvantages of various types of depot structure, and evaluated the performance of various parcel services in supply chain management. The working groups were supported by experts from DPD's HQ in Aschaffenburg and obtained hands-on experience of the company's operations by visiting depots and taking part in delivery tours with DPD delivery drivers.
Photo: In addition to a great deal of practical experience the best student working group participating in DPD's Logistics Lab took away with them a prize of €500.
- DPD simplifies the processing of returns between Germany, Austria and the Benelux countries
- Direct delivery to a DPD ParcelShop now also possible for crossborder shipments
- Service to be expanded to France, Switzerland and further countries within the international DPD network
Aschaffenburg, 28 May 2014 – Parcel and express service provider DPD has established an integrated network of ParcelShops throughout Europe, making international B2C shipping even easier and more convenient. In crossborder parcel shipping between Germany, Austria and the Benelux countries private consignees can now simply hand in return shipments at any DPD ParcelShop. In addition customers are being given the opportunity to have parcels which are shipped between these countries delivered directly to a ParcelShop. This favourably priced option is being requested by more and more consignees who are not usually at home during the day.
"DPD is the first parcel service to provide an integrated network of ParcelShops in international shipping within Europe's core markets", states DPD CEO Boris Winkelmann. "This provides DPD with the ideal preconditions for sustained growth in crossborder shipping to private consignees, and during the coming months we will continue to build on this solid basis." In a few weeks' time these international services will also be available to shippers and consignees in France and Switzerland, while during a further phase the extension of the service to further countries such as the UK, Portugal and the Baltic states is planned.
Simple returns management
DPD's new crossborder returns solution is making the international return of goods just as uncomplicated as in domestic shipping. In Germany DPD launched an online portal last year which enables returns to be managed even more conveniently, and this returns portal is now also available for international shipping. With a few clicks of the mouse consignees can create a return label to stick on the parcel, which they then simply hand in at a DPD ParcelShop of their choice. At the same time the returns portal provides a comprehensive overview of the status of all return orders at any given time, and can, for purposes of data recording, be linked to the shipper's online shop via an IT interface.
On request direct delivery to a ParcelShop
In crossborder shipping between Germany, Austria and the Benelux countries DPD is also launching direct delivery to a ParcelShop. This means that instead of making a home delivery the driver leaves the parcel at the DPD ParcelShop which is specified by the consignee. As soon as the parcel arrives at the shop the consignee is automatically informed by SMS and/or email. In a matter of weeks this option will also be available in France and Switzerland. With direct delivery to a ParcelShop shippers are able to offer an alternative delivery method to consignees who are rarely at home during the day. In addition DPD of course continues to provide delivery to the front door, while in international shipping, too, the company is offering a range of possibilities which enable consignees to integrate parcel deliveries into their everyday routine as conveniently as possible.
Expansion of the international DPD ParcelShop network
On Europe's main markets there already 15,000 DPD Parcel Shops, with new locations being added all the time. A new generation of manually operated scanners is ensuring the fast processing of shipments and direct integration with the DPD IT network. Internationally harmonised services ensure that in crossborder shipping, too, DPD's ParcelShops can also play a major role as an alternative delivery address or as a location for handing in returns. Within the entire international network DPD is focusing on direct interaction with consignees, so that they can integrate parcel deliveries into their daily routine conveniently and flexibly and receive their goods as quickly as possible. ParcelShops are playing an increasingly important part in this.
Photo: Shippers and consignees in the Netherlands are also benefiting from DPD's international ParcelShop services.
- Standard delivery on Saturdays highlights DPD's growth targets on the market for parcel shipping to private consignees
- DPD is already making Saturday deliveries in initial regions, with many more areas to be added early in autumn
- By early 2015 DPD will be making Saturday deliveries throughout Germany
Aschaffenburg, 28 May 2014 – International parcel and express service provider DPD is turning Saturday into a normal delivery day. The initial pilot projects for this have already been successfully completed, and by the autumn of this year DPD will be making Saturday deliveries available to 30% of the population. Regional coverage will be gradually expanded, and by early 2015 the company plans to provide Saturday deliveries throughout Germany. Private households are the clear focus of the Saturday service.
"Saturday as a standard day for deliveries is an important precondition for lasting success on the B2C segment, and one which many shippers are actively demanding", comments DPD CEO Boris Winkelmann. "Combined with maximum flexibility for the consignee Saturday deliveries highlight DPD's ambitious target of doubling its share of the B2C market to 15% by 2018 at the latest."
This makes DPD the third parcel service to focus on Saturday deliveries throughout Germany. So far standard DPD parcels have been delivered from Monday to Friday only, with Saturday delivery possible on request with the company's Express service. The reason for this is that DPD's core business was originally parcel shipping on behalf of business customers (B2B), and many commercial consignees are only available to take delivery from Monday to Friday. However, DPD is now delivering one parcel in three to private consignees and is counting on strong volume growth in B2C shipping.
Step by step to Saturday deliveries throughout Germany
At the present day DPD drivers are already ringing the doorbells of private consignees on Saturdays in the Aschaffenburg region and in the conurbation around Essen. "Initial experience has shown that many private consignees can be located at home much more reliably on Saturdays than during the week", explains DPD CEO Boris Winkelmann. "At the same time our pilot projects have shown us that with intelligent processes and flexible working time models we can successfully implement Saturday deliveries throughout Germany."
As a next step Saturday deliveries will be launched at many depots early in the autumn. It will then be possible to serve 30% of the population on Saturdays, among other locations in major cities such as Hamburg, Cologne, Nuremberg, Bremen and Dortmund. Further areas will follow one by one, so that by early in 2015 Saturday deliveries will be part of DPD's standard services throughout Germany.
Maximum flexibility for private consignees
DPD is decisively driving forward the development of its services for private consignees and is providing more and more flexibility and convenience in parcel shipping. One example of this is the announcement of a delivery time window. In addition consignees can integrate parcel deliveries into their everyday routine with a few clicks of the mouse, for example by postponing the delivery day or redirecting a shipment. Possible options include delivery to a different address (to the consignee's place of work, for example), to a specific neighbour or to a DPD ParcelShop.
Photo: DPD delivery drivers are now ringing the doorbells of more and more private consignees on Saturdays, too. By the spring of 2015 Saturday will be a normal delivery day throughout Germany.
- For the fifth year in succession Aschaffenburg-based parcel service DPD is donating the sum of €30,000 to social initiatives
- The projects to be supported this year have been presented in cooperation with Aschaffenburg's Mayor Klaus Herzog and the city's Catholic Dean Wolfgang Kempf
- Since 2009 DPD has made available more than €120,000 for social projects in Aschaffenburg
Aschaffenburg, 20 May 2014 – For the fifth year in succession the 'DPD Initiative for People in Aschaffenburg' is supporting social projects in the city. For this purpose international parcel and express service provider DPD, which has its HQ in Aschaffenburg, is making available €30,000 for a total of 12 projects. The projects to be supported have been selected by Klaus Herzog, Mayor of Aschaffenburg, together with the Catholic Dean of the city Wolfgang Kempf and representatives of the DPD workforce. This year approximately 30 associations and organisations applied for financing for their projects.
"The DPD initiative has become a factor which the city's residents can rely on. I am very happy that there are not only many socially committed people in Aschaffenburg, but also that their ideas and projects are supported by strong partners such as DPD", stated Mayor Herzog on the occasion of the official presentation of the sponsorship certificates at the clubhouse of Aschaffenburg's 1. FC Südring football club.
Dr. Pia-Maria Zecevic, Senior Group Manager Communications of DPD in Germany, adds: "Many of our staff have firm roots in the region and feel themselves very much at home here. As a result they are directly involved in the selection of the projects we promote, and they themselves make a major contribution to the DPD Volunteers' Days."
At 6,500 euros the highest individual amount goes to the 'Diakonisches Werk' charitable organisation in Untermain and the 'Diakonie' charity shop, which support those fleeing poverty in south-eastern Europe. The hosts of the presentation, 1. FC Südring Aschaffenburg, were also delighted at the project support they received - a grant of 2,500 euros for the club's "Start the summer fit and healthy" football camp.
Between 2009 and 2013 DPD supported a total of 40 projects with an overall amount of 120,000 euros. In the year 2014 the company's donation of 30,000 euros will be divided among the following 12 projects:
- Café OASE: animal 'OASE' (refuge): Support for needy pet owners in looking after their pet
- Diakonisches Werk Untermain e.V. / Diakonie charity shop: Help for those fleeing poverty in south-eastern Europe
- Initiative for the unemployed in Aschaffenburg and Untermain e.V.: Damm shopping service – volunteer aid for needy residents in Aschaffenburg-Damm
- 1. FC Südring: "Start the summer fit and healthy" football camp
- Brentano Primary School support association: New children's books for the school library
- Pestalozzi Middle School Aschaffenburg support association: Biographical theatre for immigrants and refugees
- Schweinheim community initiative: Games afternoon for young and old
- Islamic Cultural Association of the Othman Mosque: The city's Muslims invite guests to join them in breaking the fast
- Lebenshilfe Aschaffenburg e.V. counselling centre: A project providing relief to carers in the family
- Lower Franconia's Paritätischer Wohlfahrtsverband welfare association / youth migration service Aschaffenburg: Training for immigrants in making job applications
- Soziale Nähstubb e.V.: "Patchwork – sewing and more at the social sewing centre" (networking and guidance for groups such as immigrants and senior citizens)
- Social psychiatric services of the Lower Franconian Workers Welfare Association: Colours bring strength - watercolour painting in social psychiatric services
In addition to DPD's financial donation, in 2014 the company will once more be providing active support in the form of its DPD Volunteers' Days. The projects to be supported will be selected in the near future with the involvement of all DPD staff who will be making a contribution.
Photo: The recipients of DPD's sponsorship certificates together with Aschaffenburg's Mayor Klaus Herzog (2nd from r.), Catholic Dean of the city Wolfgang Kempf (left) and Dr. Pia-Maria Zecevic, Senior Group Manager Communications of DPD in Germany (right).
- For the first time private consignees can now redirect their parcel even before the initial delivery is made
- Many further options are now also available in addition to postponing the day of delivery
- Proactive messages ensure transparent parcel shipping
Aschaffenburg, 15 May 2014 – DPD in Germany is now offering private consignees even more options for integrating the delivery of parcels into their everyday routine. Consignees who know that they won't be at home when the notified delivery is to take place can now not only postpone the day of delivery – they can also specify in advance an alternative location to which the initial delivery is to be made. Apart from delivery to a DPD ParcelShop of their choice the parcel can also be delivered to a different address – for example to the consignee's place of work. In addition consignees can give DPD one-off authorisation to deposit the parcel at a specific location. A new development is the selection of a neighbour to whom the shipment can be delivered.
In the year 2011 DPD was the first parcel service in Germany to introduce notification by SMS or email, informing the consignee of the arrival of a parcel on the day before the actual delivery. In response the consignee was then able to postpone the notified day of delivery if necessary. "DPD is setting new benchmarks in parcel shipping to private consignees by making the process more flexible and transparent", states Michael Knaupe, Director B2C Products & Services at DPD GeoPost (Deutschland) GmbH. "These new delivery options represent further innovative progress on the parcel market in Germany. It is our aim to make the delivery of parcels just as convenient as ordering goods on the Internet."
With the additional options for redirecting parcels which it has now launched DPD aims to ensure an even higher rate of successful deliveries at the very first attempt. In addition, on the day of delivery DPD notifies the consignee of the predicted delivery time window of 1 - 3 hours. At the start of 2014 DPD also launched a live tracking system, displaying to consignees an online map which shows them where their parcel is at any given time.
Proactive messages ensure transparent parcel shipping
A further innovation is now making parcel shipping with DPD even more transparent. If it has not been possible to deliver a parcel at the first attempt in spite of advance notification, DPD now sends the consignee an email message. This applies both if the parcel is delivered to a neighbour and if it is returned to the depot. In this case the consignee receives a direct link to neuzustellung.de, where he or she is offered a wide range of options for the next stage of the delivery process. In the case of COD shipments DPD also informs consignees proactively by SMS or email about the amount they need to have ready when the parcel is delivered.
Photo: To their front door, to their place of work or to a DPD ParcelShop: with interactive delivery notification consignees can now conveniently specify where and when their parcel is to be delivered.
- Total DPD investment of 11 million euros
- More than 90 new jobs to be created in the region
- Even better service for the region's consignees and shippers
Dinkelsbühl/Aschaffenburg, 09 April 2014 – International parcel and express service provider DPD is constructing a new parcel distribution centre in Dinkelsbühl, central Franconia, at an overall cost of 11 million euros. The official start of construction work was celebrated today with a ground-breaking ceremony. The new centre is to be opened early in 2015 and will have a staff of more than 90 employees.
"Closeness to the customer is an important competitive factor for us. Our new distribution centre in Dinkelsbühl will put us in the position to offer our customers in the region even better service. Because of its ideal positioning within the delivery area and its transport links Business Park Waldeck is the best possible location for us", comments DPD project manager Milad Zadeh. Dinkelsbühl will, among other areas, serve shippers and consignees in Aalen, Feuchtwangen, Crailsheim and Ellwangen, all of which had previously been served by the DPD depots in Nuremberg, Heilbronn and Neu-Ulm.
"DPD's investment confirms the importance of Business Park Waldeck for Dinkelsbühl as a business location. We are delighted that new jobs will also be created in the region", confirms Dr. Christoph Hammer, mayor of Dinkelsbühl. A total of 65 delivery drivers and just under 30 depot staff will be in operation daily on behalf of DPD's parcel shippers and consignees.
The depot in Dinkelsbühl-Waldeck will be constructed on an overall area of 23,100 m² (built-up area: 18.000 m²). The core of the new facility is the parcel sorting installation, which will be able to handle up to 16,500 parcels a day when operations begin. Environmental considerations have played a major part in the planning of the new location, with solar power being used in the heating of the office building. In addition there will be a reduction in CO2 emissions because the new facility will shorten transport distances to shippers and consignees.
When the new parcel distribution centre in Dinkelsbühl comes on stream the number of DPD depots in Germany will rise to 76. Within Germany as a whole DPD has a workforce of 7,500 and a fleet of 7,000 delivery vehicles. More than 2.5 million parcels are shipped daily within the international DPD network.
Facts and figures:
- Start of construction: March 2014
- Operational start-up: Early 2015
- Total investment: 11 million euros
- Daily parcel volumes: 16,500
- Delivery vehicles: 65
- Workforce: approx. 90
- Site area: 23,100 m2
- Built-up area: 18,000 m2
- Sorting capacity: 5,500 parcels/hour (1st phase); 7,500 parcels/hour (2nd phase)
- Total conveyor belt length: 990 m
- Drive motors: 120
- Photo-electric barriers: 20
- Amount of steel used: 40 t
- to the north: Rothenburg o. d. Tauber
- to the east: Ansbach
- to the south: Aalen
- to the west: Gaildorf
- Regional centres served: Dinkelsbühl, Feuchtwangen, Ansbach, Crailsheim, Ellwangen, Aalen, Nördlingen
- CO2 reduction thanks to shorter transport distances
- Solar power supporting the heating system of the office building
Photo I: At the ground-breaking ceremony in Dinkelsbühl (l. to r.): Hubert Wilbers, director of the project developers List + Wilbers, Bernd Friedel, regional manager of DPD, Dr. Christoph Hammer, mayor of Dinkelsbühl, and Andreas Brockhaus, manager of the general contractors LIST BAU.
Photo II: Looking to the future – with its new parcel distribution centre in Dinkelsbühl DPD will be even closer to shippers and consignees in the region from the beginning of 2015.
- Convenient access to shipment tracking and flexible services for consignees
- Comprehensive information about parcel shipping for private customers at a glance
- New website demonstrates DPD's focus on B2C shipping
Aschaffenburg, 25 March 2014 – With a new website international parcel and express service provider DPD is now offering even more service for private consignees. At www.dpd.de parcel consignees will find all the information about their parcel at a glance and without the need for lots of clicks – from shipment tracking right down to a range of options for integrating parcel deliveries into their daily routine.
"Taking delivery of parcels should be just as uncomplicated as buying something from an online shop", explains Anika Rettinger, Marketing Manager of DPD in Germany. "This is why on DPD's new website everything revolves around consignees, who will find everything they need within seconds on the restructured landing page."
In addition to parcel tracking and all the relevant information relating to returns the new website shows how consignees can easily adapt deliveries to their individual requirements – for example by postponing a delivery or redirecting the parcel to a different address (for example to their place of work or to a DPD ParcelShop).
Private customers can switch from "Getting a parcel" to "Sending a parcel" with just one click of the mouse. There they will find out everything about the DPD WebParcel, the DPD ParcelShops or same-day delivery with DPD NOW. Prices and useful advice on shipping are also displayed in a clearly organised way on the same page.
In its design, too, the new website is strongly oriented towards the lifestyles of private consignors and consignees. The site's impact-making visual language demonstrates how people can integrate parcel shipping into their individual everyday lives. The stylish images and entertaining effects ensure that the website is just as appealing as it is clearly structured. Both consignors and consignees are appealed to with a one-page site each, which means that users can view everything they need to do just by scrolling down the page.
The website is optimised for viewing on the tablet and the desktop PC, while mobile users have access to DPD's apps and mobile website as before.
For DPD's business customers nothing has changed. At www.dpd.com/de they will as usual find all the information and tools they need for commercial parcel shipping. Users can switch between the business customer and private customer view with only a single click of the mouse.
New website reflects the significance of B2C shipping
Currently DPD is already delivering 30% of all its parcels to private consignees. Commercial parcel shipping to consumers (business to consumer or B2C for short) is becoming increasingly important. The high level of priority attached by DPD to B2C shipping is indicated not least by the fact that the new website is clearly focused on the requirements of private consignees. In addition DPD is driving forward the development of its services for private consignees and is offering ever greater flexibility and convenience when it comes to parcel shipping. One example of this is the notification of a delivery time window. At present DPD can accurately predict the time of delivery to 1-3 hours, but when it cuts its general delivery time window to only one hour in mid-2014 DPD will be setting a new benchmark on the German parcel market.
- DPD ParcelShops with new price structure from 1 March
- Parcels paid for online receive significant price benefits
- New XS parcel only costs 3.90 euros online
Aschaffenburg, 26 February 2014 – Private shippers can save money with DPD from 1 March if they pay for their parcels online in advance. The international parcel and express service provider is launching, at only 3.90 euros, a new XS parcel which will only be available on the online portal www.dpdwebpaket.de. In many other parcel classes, too, there will be reduced prices for all parcels which are paid for online and then shipped from a DPD ParcelShop. In contrast parcels which are paid for at the ParcelShop itself will become a little more expensive, with prices rising by an average of 6%.
"Paying for parcels online makes processing at the DPD ParcelShop even faster and more convenient", explains Michael Knaupe, Director B2C Products & Services at DPD GeoPost (Deutschland) GmbH. "On our online portal shippers benefit not just from lower prices, but can also take advantage of a range of useful options such as our delivery time window."
On the www.dpdwebpaket.de online portal it only takes a few clicks to create a parcel label, while customers can pay by direct debit or PayPal. Parcels which have been paid for online can be handed in for shipping at a DPD ParcelShop, or alternatively DPD will, subject to a surcharge, even come and collect the parcel. Among further options available to customers online the consignee can be informed in advance by SMS or email about the delivery, and can then if required postpone the day of delivery. In addition DPD will notify the consignee in advance of the 1 to 3-hour time window during which the parcel will arrive. The DPD Web Parcel service also enables shipping to other EU countries. And the ecological added value for all shippers is that DPD offers CO2-neutral shipping for all parcels – at no extra cost to the customer.
For customers who pay for their parcel at the ParcelShop the most favourably priced parcel will, from 1 March, cost 4.50 euros instead of the previous price of 4.30 euros. Pricing is on a simple T-shirt basis, featuring the sizes S, M, L and XL. For parcels paid for online only there is now the additional XS category for very small parcels, with which the shortest and longest sides added together do not exceed 35 cm. In the case of all parcels the value of the goods is automatically ensured to an amount of 520 euros.
Throughout Germany there are already more than 5,000 DPD ParcelShops, and the company has announced that it will be increasing the number of its shops to 8,000. At the present day 95% of the country's population can reach a DPD ParcelShop within 10 minutes, and with the expansion of its ParcelShop network DPD aims to ensure that in urban areas the nearest DPD ParcelShop will never be more than five minutes away on foot.
Photo: The cost of shipping from DPD ParcelShops is about to fall in the case of parcels paid for online.
- Is it still a few streets away or almost at the front door? For every delivery the map display shows where the parcel is at the moment
- DPD to take its new service to the next level in mid-2014
- Unique offering on the German parcel market
Aschaffenburg, 25 February 2014 – All consignees expecting a DPD parcel can now check live on the day of delivery where their parcel is at any given time - right up to the time it arrives at their front door. This enables consignees to estimate even better when the delivery driver will be ringing their doorbell.
"This new parcel tracking function in real time is ideal for all consignees who are looking forward to the arrival of their parcel and of course don't want to miss the delivery driver", confirms Boris Winkelmann, head of DPD in Germany. "At the same time the display on the map provides a preliminary taste of the way in which DPD is planning to raise its delivery service to private consignees to an entirely new level this very year."
DPD rolled out this new service at the end of January, and its real-time parcel tracking is already being accessed more than 100,000 times every day, with each user spending an average of 13 minutes on the map display. "DPD takes consignees seriously and knows what is important to them. This has been confirmed in an impressive way by the user numbers", explains Boris Winkelmann.
This is how real-time parcel tracking works
On the day of delivery real-time parcel tracking begins as soon as the parcel is on its way to the consignee. All that consignees need to do is enter their parcel label number and the postcode on www.dpd.de. The display on the map then shows them both their own location and the current position of the delivery vehicle, which is updated with every delivery that is made. DPD's mobile website and web app also enable consignees who are not at home to access the map display.
Parcel tracking is now even more convenient for all consignees whose parcel is shipped with time window notification. DPD informs them by email or SMS about the time of delivery within a 1 to 3-hour time window, while at the same time providing a direct link to the map display. The delivery time window is also shown on the display. In addition, if required consignees also have the possibility of postponing the delivery by simply sending a reply by SMS or email.
Mid-2014: fine-tuning the delivery time window
In a few months DPD will even be going one step further, because in mid-2014 the general delivery time window will be reduced to one hour. And the closer the parcel comes to the consignee, the more accurate the forecast becomes, with the time window gradually shrinking to 30 minutes. In addition, if they are not going to be at home consignees also have the possibility of redirecting the parcel during the delivery tour itself. "This level of transparency and flexibility is entirely unique on the German parcel market. It has never been easier for consignees to integrate taking delivery of a parcel into their daily routine", explains Boris Winkelmann.
Image: Consignees of DPD parcels know exactly when their parcel will arrive: they can follow the progress of their parcel live on a map display.
- GeoPost a strong No. 2 in Europe
- Europe-wide pickup/drop-off network established
- Unified services enable e-commerce without frontiers
Issy les Moulineaux / Aschaffenburg 24 February 2013 – DPD majority shareholder GeoPost, the parcel and express subsidiary of France's La Poste, once more increased its turnover in 2013, thus reinforcing its position as a strong No. 2 on the European CEP market.
GeoPost's consolidated revenues for 2013 amounted to 4.391 billion euros, an increase of around 9.1 % on the year before. This growth was driven primarily by an 8.5% increase in volumes to a total of 814 million parcels shipped worldwide. All the GeoPost business units in Europe made a contribution to this positive development.
In line with its focus on B2C operations GeoPost has been driving forward the expansion of its Europe-wide network of pickup/drop-off outlets, thus laying the foundation for stronger growth in domestic and cross-border e-commerce deliveries. In Germany the DPD ParcelShop network already covers more than 5,000 locations, while in France the GeoPost subsidiary Pickup Services, which is coordinating the Europe-wide roll-out, has already set up 7,000 pickup/drop-off outlets. In the Benelux countries DPD is already operating more than 1,000 of these service locations. Throughout Europe unified and integrated services such as the advance communication of a delivery time window and interactive delivery notification are available, both for domestic and cross-border shipments. Fast delivery times in both express and standard shipping round off the group's successful service spectrum for domestic and international e-commerce.
Last year GeoPost also reinforced its position on the European and global parcel market further by targeted acquisitions. In Spain the group acquired further SEUR franchises, while GeoPost's French subsidiary Chronopost completed its product line by taking a 40% stake in Colizen, a parcel delivery by appointment specialist. In Germany DPD secured a 20% shareholding in the city courier portal tiramizoo and in India GeoPost acquired 40% of DTDC, the country's second-largest parcel delivery network after the Indian Post Office.
Photo: The expansion of the European ParcelShop-Network in Europe is a strategic key für GeoPost.
Arnold Schroven, the company's CEO for many years, is handing over to Boris Winkelmann and moving to DPD's French majority shareholder GeoPost as Executive Vice President
Aschaffenburg, 19 February 2014 – With effect from 1 March 2014 the company's current COO Boris Winkelmann will be assuming overall responsibility for DPD in Germany as Chief Executive Officer (CEO) of DPD Dynamic Parcel Distribution GmbH & Co. KG and DPD GeoPost (Deutschland) GmbH. As Executive Vice President of GeoPost Arnold Schroven will take responsibility for international projects at the group level, reporting to Paul-Marie Chavanne, President and CEO of GeoPost. After 13 years as CEO he will continue to support DPD as a member of the supervisory board.
Almost one year ago, on 18 March 2013, Boris Winkelmann took over the operational management of DPD in Germany as Chief Operating Officer (COO). In this capacity he has made a major contribution to driving forward DPD's B2C strategy with the aim of securing an increasing share of the growing e-commerce market. With new services such as Predict, the notification of a delivery time window, and same-day delivery he has decisively aligned DPD services with the requirements of private consignees while at the same time driving forward the company's ParcelShop network.
"Boris Winkelmann has achieved a lot within a short time, and has positioned DPD on the market of the future. I am convinced that he will continue to build on DPD's success and ensure that the company plays a leading role on the German B2C market, too," states Arnold Schroven.
Boris Winkelmann (43) has over 20 years' experience and proven expertise in the parcel and express business. After a number of management posts at TNT group headquarters at the beginning of his career, from 1999 to 2001 he coordinated the acquisition of a majority shareholding in DPD by GeoPost, a subsidiary of France's La Poste. Before moving to DPD he most recently managed the shipping platform LetMeShip and the M&A consultants ITA Consulting.
"DPD owes a great deal to Arnold Schroven. In the course of many years he has made a major contribution to DPD's development into one of Europe's leading providers of parcel services. I wish to thank him for the successes he has achieved on behalf of DPD and I am very pleased that he will continue to support the company with his participation in the supervisory board. Thanks to his experience and in-depth knowledge of the industry he will carry out valuable work at the group level and drive forward important international projects," comments Boris Winkelmann.
In a number of management posts over more than two decades 59-year-old Arnold Schroven has shaped the development of the international DPD network and has had a strong influence on the company in the fields of franchise development, operations, IT systems and strategic key account management.
- Current number of over 5,000 DPD ParcelShops to be increased to 8,000
- Framework contracts with retail chains and branch networks open up enormous potential at individual locations
- Equipping the ParcelShops with the latest technology completed
Aschaffenburg, 6 February 2014 – DPD in Germany is continuing to drive forward the expansion of its DPD ParcelShops. At present the shop network operated by the international provider of parcel and express services already contains significantly more than 5,000 locations. In addition DPD has secured for itself major potential at locations throughout the country on the basis of framework contracts with numerous retail chains.
"With the aim of building up our network to 8,000 DPD ParcelShops in a highly competitive segment of the market we have set ourselves an ambitious target", states Boris Winkelmann, Chief Operating Officer (COO) of DPD, adding: "In recent months DPD has concluded a range of framework contracts, for example with the Börsenverein des Deutschen Buchhandels (Germany's Book Trade Association) and the bvt-Verbund petrol station network, as well as other branch networks and retail chains. This provides us with a five-digit number of potential locations and accordingly means we are well on schedule. I'm entirely confident that we will achieve our target of 8,000 locations."
At present a DPD ParcelShop is already within ten minutes' reach of 95% of Germany's population, but with the expansion of its network DPD aims to ensure that in urban areas no one will need to walk more than five minutes in order to reach a DPD ParcelShop.
"For DPD high quality standards and strict selection criteria are more important than the number of ParcelShops in itself", remarks DPD COO Boris Winkelmann. "Our DPD ParcelShops need to be located exactly where they can best be integrated into the normal everyday lives of consignees." This is ensured among other factors by intelligent locational planning: the recruitment of new DPD ParcelShops is implemented in a targeted way on the basis of tools which use extensive geo-marketing data.
Focus on quality
The first step in DPD's ParcelShop offensive has already been completed with the equipping of all DPD ParcelShops with the latest electronic manual scanners. The new technology makes it possible to cut to 30 seconds the time required to hand in or pick up a parcel. In addition this technical equipment also provides a direct link with DPD's IT network. As a result it is now possible, for example, to inform consignees proactively by SMS or email as soon as a parcel arrives for them at a DPD ParcelShop.
Another development which has been completed is setting up a central operations centre. With the aid of the data recorded by manual scanners the staff at the operations centre can control the pickup and delivery of parcels at the DPD ParcelShops in a targeted way. For example, this enables capacity bottlenecks at a DPD ParcelShop to be identified in good time to redirect the affected parcels to a different location nearby. The staff at the operations centre also provide expert support for shop operators who have questions or need information.
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