Click & Collect – the best of both worlds.
We support your business in overcoming its main challenges: omni-channel services are becoming ever more important, with the result that many companies are operating online shops in addition to their bricks-and-mortar outlets. During the payment process customers can then select between a range of delivery options, either to the outlet, to a Pickup parcelshop or directly to their home. This is where we come in with our Pickup parcelshop concept, which provides an additional service for you and your customers.
Effective networking of bricks and clicks
If parcel shop customers choose one of your stories as the pickup location, they can make additional purchases there. If the goods they have ordered don't fit or aren't right in some other way, they can then return them through the store and ideally look for an alternative on the spot. This enables you to increase your customer footfall, enhance customer loyalty and extend your service range, while at the same time boosting your turnover.
If customers have goods shipped to their home or to a different Pickup parcelshop and then find that they don't fit or aren't satisfactory in some other way, they can hand in the return at a Pickup parcelshop once more – e.g. the Pickup parcelshop in your store.
In this way we support you in your omni-channel strategy and extend your business operations by attracting new customers to the branch of your store.
Click & Collect is the ideal combination of online shopping with bricks-and-mortar retailing: customers order goods online from your online shop and then have them delivered to a Pickup parcelshop in a branch of your store. Thanks to DPD's shipping services your customers don't need to wait for the goods they have ordered and can - thanks to your attractive opening times - conveniently integrate the collection of the goods from your branch with their everyday routine. You can offer your customers even more service by enabling them to unpack their order directly at the shop, and leave it there if they aren't satisfied with the goods. As a result your customers don't need to send back a return shipment. Why this is beneficial to you as a retailer? More than 50% of these customers then make additional purchases at the store. You therefore double your earnings and increase both your customer retention and customer satisfaction.
Offer your customers the additional option of ordering goods which are not available directly at the branch of your store. Thanks to flexible shipping, delivery can be made to the Pickup parcelshop in your branch or to the customer's home.
In DPD you have the support of a strong partner offering you innovative and digital solutions. We support you even beyond your logistics operations and can also help you design the POS and your customer service.
Our innovative digital solutions have received a number of awards, a selection of which are shown here.
With a range of delivery options you can offer your customers an optimum shipping service: with Predict directly to your customer's home, to a Pickup parcelshop or directly to a branch of your store with Click & Collect. At the same time DPD's additional services such as the Parcel Navigator and the live tracking function give your customers more control over their shipments.
Our services will help you to manage your parcel flows efficiently and optimise your company’s logistics operations. We develop innovative solutions which enable you to integrate omni-channel services into your business processes smartly and professionally – online or at your stores. With us as your partner you can effectively track and administer the logistics operations of your company.
We offer you variable solutions:
- at stores which are very busy and have little spare capacity you can exclusively offer your customers Click & Collect under your own brand.
- at stores which are not so busy you can integrate a Pickup parcelshop, which helps you increase your customer footfall and turnover.