Your delivery experts

Returns management made easy.

Returns can't always be avoided, but they can be simplified. Both for you and your customers.

Our returns management includes the following benefits:

  • Various possibilities for making the return label available
  • Flexible return shipping from one of our 6,000 Pickup Parcelshops
  • The Returns portal - our modern online platform for your returns management
  • Your customer receives a fully prepared return label with the delivery.
  • For the return shipment the contents only need to be packed and the label stuck on the parcel.
  • The parcel can then be dropped off at one of our 6,000 Pickup parcelshops.
  • Practical: thanks to DPD's Returns portal you no longer need to enclose a return label with your shipments. If they wish to return a shipment your customers simply print out a label themselves.
  • Compatible: the Returns portal can be linked to your online shop or ERP system, which offers you greater flexibility.
  • Sustainable: the return label is only printed out if there is actually a return shipment. 
  • This short video will show you how the Returns Portal works.

For more information please contact your local depot.