Your delivery experts

Returns management made easy.

Returns can't always be avoided, but they can be simplified. Both for you and for your customers.

Our returns management includes the following benefits:

  • Various possibilities for making the return label available
  • Flexible return shipping from one of our 27,000 Pickup Parcelshops in Europe's main business centres
  • The Returns portal - our modern online platform for your returns management
  • When the delivery is made your consignee receives a fully prepared return label.
  • For the return shipment the contents only need to be packed and the label stuck on the parcel.
  • The parcel can then be dropped off at one of our 16,000 Parcelshops in Europe's main business centres.
  • Practical: thanks to DPD's Returns portal you no longer need to add a return label to your shipments. In the event of a return shipment your customers simply print out the label themselves.
  • Compatible: the Returns portal can be linked to your online shop or ERP system, thus offering you greater flexibility.
  • Sustainable: the return label is only printed out if a return shipment is actually necessary. 
  • This short video will show you how the Returns portal works.

Please note: from the following countries the returns service is subject to different size and weight restrictions.

Country

Dimensions

max. weight

Austria

max. length 100 cm / max. circumference + length 250 cm

20 kg

BeNeLux

max. length 100 cm / max. circumference + length 250 cm

20 kg

Denmark

max. length 100 cm / max. circumference + length 250 cm

20 kg

Estonia

max. length 100 cm / max. circumference + length 250 cm

20 kg

Finland

max. length 100 cm / max. circumference + length 250 cm

20 kg

France

max. length 100 cm / max. circumference + length 250 cm

20 kg

Great Britain

max. length 100 cm / max. circumference + length 250 cm

20 kg

Latvia

max. length 100 cm / max. circumference + length 250 cm

20 kg

Lithuania

max. length 100 cm / max. circumference + length 250 cm

20 kg

Portugal

max. length 100 cm / max. circumference + length 250 cm

20 kg

Sweden

max. length 100 cm / max. circumference + length 250 cm

20 kg

For more information please contact your local depot