Special features and surcharges.
Would you like to be sure that your parcel has arrived safely? DPD’s proof of delivery (P.O.D.) is the answer. At extra cost you will receive a P.O.D. confirming the successful delivery.
If the consignee address isn't correct we will do everything in our power to deliver the shipment to the correct address in spite of this. This is only possible within Germany, however.
In some exceptional cases geographical factors make delivery more complicated. The PDF download below will show you the islands and regions to which surcharges apply.
Parcels must not exceed the limits for our standard parcels:
- max. weight: 31.5 kg
- max. length: 175 cm, with the international Express-Service 120cm
max. girth: 300 cm
girth: circumference + length
- Volumetric weight: in the case of airfreight the price is determined by volumetric weight, if this exceeds the actual weight in kg. More information is available here.
We take care of it: we deal with routine customs formalities at extra cost. Various terms of delivery are available, ranging from DAP to DDP.
In international shipping from all around the world DPD offers you a comprehensive service portfolio for your import shipments. We aim to facilitate your import operations by ensuring trouble-free customs clearance of your shipments at Frankfurt airport and keeping you informed about the progress of your imports right up to the point of delivery.
We're low-cost and reliable service providers when it comes to import solutions, bringing parcels, documents and freight shipments from different continents directly to Germany. Simply take advantage of our Import Service – pickup, customs clearance and delivery all included.
Contact our customer service.
For deliveries to crisis regions (e.g. because of political disturbances or conflicts in the area) there may be a surcharge of EUR 25.00. The following countries are currently classed as crisis regions and subject to a surcharge:
- Central African Republic
- South Sudan
Last update: 08/2015