GTC CLASSIC EUROPE AND CLASSIC SHOP.
The general terms and conditions for CLASSIC EUROPE AND CLASSIC SHOP have sole application in the case of cross-border commercial shipping of Classic parcels to countries within Europe. In addition to the general terms and conditions for CLASSIC EUROPE AND CLASSIC SHOP, specific products/services are subject to supplementary terms of transport.
Notes on the General Terms and Conditions for CLASSIC EUROPE and CLASSIC SHOP:
The "General Terms and Conditions for CLASSIC EUROPE AND CLASSIC SHOP" apply to customers in Germany only in the case of the Service "DPD CLASSIC", and only then in the case of cross-border consignments shipped to other European countries by business customers.
In Germany the "CLASSIC EUROPE" service is named "DPD CLASSIC". The service covers the acceptance of parcels for shipping, together with sorting, handling, transporting and delivering them. It does not include the service provider’s Express-Service with time-specific or day-specific delivery.
In Germany the "CLASSIC SHOP” service is named "Paketshop Zustellung" (parcel shop delivery) and is a supplement to the service "DPD CLASSIC". The service features therefore correspond to those of the service "DPD CLASSIC", with the following special aspect:
delivery is to a selected Pickup parcelshop. The customer must provide the receipient's mobile phone number and/or email address. The receipient is informed when delivery has been made, so that the parcel can be collected from the Pickup parcelshop. After it has been delivered to the Pickup parcelshop the parcel remains available for collection there for 7 calendar days.
A contract between the customer and the service provider can come into effect in a number of ways: for example by an order placed online, if the parcel is shipped from a Pickup parcelshop or, in the case of large regular customers, by the conclusion of a framework contract.
- Hazardous goods
- Higher insurance
- Collection requests
- SMS notification service
The following are excluded from shipping:
1. any parcels which fail to meet the product specifications in accordance with Section 3 and the requirements in accordance with Section 4;
2. cash; securities; credit, cheque or debit cards, telephone cards or comparable forms of payment;
3. precious metals, jewellery, precious stones, real pearls, furs, carpets, watches, antiques, art objects, vouchers and admission tickets with a value of more than 520.-- EUR per parcel;
4. other goods, if they have a value greater than 13,000.-- EUR;
5. parcels whose contents, shipment or external appearance infringes statutory regulations;
6. firearms or parts of firearms as defined by firearms legislation in Germany;
7. parcels which could cause damage to persons or property; living or dead animals; medical or biological specimens; medical waste; human or animal remains, body parts or organs;
8. perishable goods, unless they are shipped under the terms of a special agreement;
9. hazardous goods and hazardous goods in limited quantities,unless they are shipped under the terms of a special agreement;
10. medicaments, unless they are shipped under the terms of a special agreement;
11. freight and goods sent collect (COD), unless shipping is on the basis of a special agreement;
12. in crossborder shipping, any goods whose import or export is prohibited or requires a special permit in accordance with the regulations of the country of dispatch, country of destination or a transit country;
13. any parcels whose receipients appear in the applicable versions of Appendix I of EC anti-terror directives 2580/2001 and 881/2002 or other sanctions lists;
14. in domestic and cross-border shipping, non-hazardous and hazardous waste as defined by Germany's waste management and product recycling legislation.
Where no agreement to the contrary has been concluded with the customer, the cost of services will be in accordance with the service provider’s price list in the version which is valid on the day the shipping order is placed.
Where no agreement to the contrary has been concluded with the customer, supplementary charges will be in accordance with the service provider’s price list in the version which is valid on the day the shipping order is placed.
Any costs related to import or export shipments (e.g. customs or import charges) will be invoiced to the receipient in the country of destination. This is without prejudice to the responsibility of the customer towards the service provider for the cost of the services.
If payments for services, costs or expenses are to be paid by a receipient abroad or are caused by this receipient, the customer will be responsible for such payments if they are not settled by the foreign receipient on first demand.
Interest on arrears can be invoiced at the statutory rate, unless an agreement to the contrary has been concluded between the customer and the service provider.
Before a parcel is submitted to the service provider a parcel label must be applied. Parcel labels must be applied on the largest surface of the parcel. Nothing must be stuck or written over the label. Old parcel labels must be removed or obscured.
The customer is responsible for ensuring that the address data is correct and that the address and shipping documents are applied correctly. Shipping is not possible to post office boxes or to an automated facility for the deposit of parcels which is not located at the receipient’s address. If a shipment contains dutiable goods, all the documents which are required for customs processing should be applied in a document envelope on the outside of the parcel.
In the case of cross-border shipments which are subject to customs processing, it is the responsibility of the customer to comply with all the applicable laws and regulations of all the countries concerned. The customer authorises the service provider or its representative to submit export and re-export declarations, and to take all related actions as the direct representative of the customer and for the account and risk of the customer. In this respect all liability rests with the customer, who indemnifies the service provider and its representatives from all damage which results from failure to comply with the applicable customs regulations and laws.
Delivery is basically implemented against the signature of the receipient or any other person located at the receipient's address with authorisation to take delivery, unless there are justified doubts about such authorisation.
If the receipient is not located, up to 3 delivery attempts are made. In addition the service provider is authorised to deliver parcels to a neighbour or to a Pickup parcelshop. The receipient also has the possibility of providing the service provider with authorisation to deposit, under which the parcel is left at a location specified by the receipient without receipient signature. The authorisation to deposit can be issued on a one-off basis (for a specific shipment) or as a general authorisation covering all parcels addressed to the receipient.
The receipient has a number of redirection options, including changing the day of delivery or the delivery address, incl. delivery to a Pickup parcelshop.
There are in principle no excluded areas. There may, however, be exceptions relating to specific services.
Deliveries are made from Monday to Saturday. Parcels are delivered in the core period from 08:00 to 18:00 hrs. Divergences from these times are possible.
With the DPD CLASSIC service no prior notification of the delivery is provided. If the customer provides the receipient with the relevant parcel label number by email, together with a link to the service provider’s tracking function, the receipient can track the progress of the parcel.
In the case of DPD CLASSIC deliveries with the supplementary "Predict" option, the receipient receives an SMS and/or email indicating the probable date of delivery and the possibility of changing the delivery arrangements. On the delivery day, the receipient receives a message about the probable delivery window, together with the possibility of tracking the delivery tour in real time by means of a link.
If the initial attempt to deliver the parcel to the receipient is not successful, the service provider has the right to deliver the parcel to a neighbour of the receipient in the same building who is prepared to take delivery and, if there is no neighbour in the same building or no neighbour is located there, delivery can be made to a neighbour in a nearby house/apartment in the immediate vicinity (but not further than 50 m away), or the parcel can be delivered to the nearest Pickup parcelshop (alternative delivery option). This will not apply, however, if the customer or receipient has issued instructions forbidding such alternative delivery options.
In all cases when an alternative delivery option is implemented, the receipient must be notified of the name and address of the neighbour or the Pickup parcelshop.
Delivery will also be regarded as having been effected if, in accordance with instructions ("authorisation to deposit"):
- from the customer or receipient:
- the parcel is left in the part of the receipient's address which has been specified ("safe location");
- a small parcel is placed in the receipient's letterbox, provided that this is accessible and has sufficient capacity.
- from the receipient, the parcel is placed in a parcel box within the meaning of 6.1.2 set up by the receipient at the receipient's address.
For this purpose the "Pickup parcelshop Finder" is available at dpd.de.
The customer concludes a special agreement with the service provider relating to the shipping of COD parcels (" Terms of carriage for COD parcels"). Before handing over the parcel for shipping the customer provides the service provider with details of the COD amount (in the currency of the country of destination) and the type of collection required (cash or crossed cheque). The highest permitted COD amounts per parcel are: 2,500.-- EUR for collection in cash and and 5,000.-- EUR in the case of crossed cheques. Delivery to the receipient is implemented only against payment of the indicated COD amount in the type of collection specified.
The service provider will return a parcel to the customer if the receipient refuses to take delivery, or if the parcel cannot be delivered for other reasons. Returns to German customers from other countries are subject to a charge.
In the case of deliveries to a Pickup parcelshop the parcel is made available for 7 calendar days for collection by the receipient, or by a person with written authorisation from the receipient. If the parcel is not collected within the specified period, it is returned to the customer.
In the case of obstacles which make delivery impossible, the service provider has the right to return a parcel to the customer in line with the following conditions:
- in cross-border shipping without customs clearance: if after having been requested to do so the customer fails to provide alternative instructions within 7 calendar days;
- in cross-border shipping with customs clearance: if after 14 calendar days customs clearance is not possible because of a lack of instructions and/or for other reasons.
If it is absolutely impossible for a parcel to be delivered, the service provider will be allowed to make use of the goods under the following conditions:
- If the customer fails to provide the service provider with instructions in spite of having been requested to do so:
• in cross-border shipping without customs clearance: after 7 calendar days;
• in cross-border shipping with customs clearance: after 14 calendar days;
- If it is not possible for the service provider to obtain instructions because the customer and receipient are unknown or cannot be identified. It must be assumed that their identification is impossible if neither the customer or nor the receipient can be identified within a period of 90 calendar days;
- Without obtaining instructions from the customer in advance, if
• the goods are perishable;
• the condition of the goods justifies such a measure;
• the cost of storing the goods would be unreasonable in relation to their value;
• the goods represent a risk to persons or property;
• this is required by official regulations.
If the requirements for making use of the goods (see above) apply, the service provider will also have the right to destroy them if it is impossible to make use of the goods and such destruction does not infringe against any interests of the customer which are identifiable to the service provider. Goods are classed as impossible to make use of if they have no commercial value.
Every parcel is covered by standard insurance. In cases where the service provider is liable for loss or damage, compensation is limited to a maximum of 520.-- EUR per parcel. Exclusions from liability in accordance with the service provider’s general terms and conditions apply.
If the value of a parcel is greater than 520.-- EUR and if the customer fails to declare this value, the customer thereby confirms that the value is no greater than 520.-- EUR. In this case the compensation to be provided by the service provider is limited to max. 520.-- EUR per parcel.
Against an additional premium to be paid by the customer, higher insurance can be agreed up to a value of 13,000.-- EUR per parcel, with the insured amount available in stages of a full 500.- EUR. This option is not available from Pickup parcelshops and in online shipping.
When the contract is concluded or at the latest when parcels are submitted for shipping, higher insurance can be agreed for parcel shipments within Europe to cover the customer's entire parcel volume, part of this volume or individual parcels, depending on the customer's requirements.
In accordance with the exclusions from liability specified in the service provider’s general terms and conditions, under the “Terms of Carriage for COD Parcels” the following additional exclusions from liability apply:
- The liability of the service provider will lapse if the customer fails to report to the service provider (by registered post with acknowledgement of receipt) within 45 calendar days from the date of delivery that the amount collected in cash or by crossed cheque has not been received.
- The service provider accepts no liability for damage which arises from incorrect or incomplete information provided by the customer.
To report a case of damage or loss in relation to a parcel, the service provider’s claim form which can be accessed here should be used. Send the service provider’s claim to your depot via Mail or E-Mail (find your local DPD depot with our depot finder).
If the customer does not yet, as a key account or regular customer, have a specific contact person within the service provider’s organisation, the relevant contact data can be found on the service provider's website dpd.de in the "contact” section.
The “Data protection” section of the service provider's website dpd.de contains both the applicable data protection terms and the contact data of the data protection officer.
The service provider applies session cookies in order to identify the customer as an authorised user. These small text files, which are administered by the customer's Internet browser programme and saved on the customer's computer, are deleted from this computer once more when the customer logs out.
For the purpose of optimising the relevant services, the service provider uses Google Analytics and the statistical evaluations provided by this programme. Google Analytics is a web analysis service provided by Google and is used for purposes of market research and for ensuring that the service meets user requirements. Google Analytics uses “cookies”, which are placed on the computer used by the customer or the receipient to enable the analysis of how they make use of the service. The information generated by the cookies about the use of the service (including the user’s pseudonymised IP address) is as a rule transmitted to and stored by Google on servers in the United States. Google uses this information in order to evaluate the use of the service by the customer or the receipient, and to create reports on activities for the operator of the service. Google may also transmit this information to third parties if this is prescribed by law, or if third parties process the data on behalf of Google. On no account will Google connect the relevant IP address with other Google data. Consent to the recording and saving of their data can be declined at any time by the customer or receipient with future effect at https://tools.google.com/dlpage/gaoptout?hl=en.
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