Your delivery experts

Our services fulfil the highest
demands: your own.

From C.O.D. via returns to practical Parcelshop

deliveries: choose the options which suit you best to create your

own personal ideal solution.

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Full information flows with Predict

No more waiting and uncertainty! With Predict your customers are notified on the day of delivery about the exact hour when their parcel will arrive.

Our options at a glance:

On request we make deliveries with DPD CLASSIC and Express-Service throughout Germany - and consignees are delighted when their shipment is delivered directly to the relevant department or area of the building. 

Product claims or guarantee cases are no problem with DPD. We collect the replacement goods from you, exchange them at the consignee’s premises and return the faulty products either to you or to any other specified address in Germany. The advantages: your customers aren’t kept waiting and you have efficient control over your goods movements.

Delivery of business parcels on Saturday? No problem! With our   DPD 12:00 Express-Service your delivery will arrive right on time - not just Monday to Friday but also on Saturday. By 12 hrs at the latest. Deliveries are made throughout Germany (except for islands and customs exclaves). Parcels are picked up on the previous day. 

Not to be mistaken: Saturday delivery of parcels to private consignees is part of our standard service.

We deliver a large number of classified types of hazardous goods almost anywhere in the country in accordance with ADR regulations on hazardous goods. We also transport ADR-classified hazardous goods by road throughout Europe if they are packed in limited quantities and labelled in accordance with LQ (limited quantities) regulations.

If your DPD CLASSIC parcel needs to arrive fast and on a specific day, then our Guarantee-Service is exactly what you need.

We ensure priority treatment of your parcels along the entire transport route and delivery on the specified day from Monday to Friday in many European countries.

With DPD each of your parcels is insured up to a goods value of 520 €. This is automatic – you don't need to do a thing. 

For valuable shipments our contract customers can even take advantage of higher insurance of up to 13,000 € per parcel.

If you wish to ensure that your parcel reaches the right consignee, we offer an ID check as part of the Express-Service within Germany. Delivery is made only to the person specified by you, against presentation of identifying documents (ID card, passport or driving licence). The delivery is of course documented within the system by means of parts of the identification number, making it easy for you to check.

When a parcel needs to be collected but there's no hurry, you can use our convenient Collection-upon-delivery service. When he makes his next delivery the DPD driver simply collects the parcel which is to be returned. You provide your customer with the relevant Collection-upon-delivery parcel label, which you receive from your depot. There you will also receive detailed information about our Collection-upon-delivery option.

If you wish to be on the safe side when it comes to payment transactions, we recommend our C.O.D. service. It's simple and fast –  and if anything goes wrong you are protected by automatic insurance to the level of the indicated C.O.D. amount.

Within Germany you can send DPD CLASSIC or Express parcels as C.O.D. shipments.

We offer cross-border C.O.D. shipping to the following countries:

• by DPD CLASSIC to Austria, Belgium, Netherlands, Luxembourg, Czech Republic, Hungary 

• by DPD 10:00, DPD 12:00, DPD 18:00 Express-Service to Belgium, Netherlands, Luxembourg 

Give your customers the freedom to decide for themselves when to pick up their parcels: DPD's Pickup parcelshops offer a range of advantages as an alternative delivery address!

• Direct delivery to one of our Pickup parcelshops (6,000 in Germany, 27,000 in Europe)• Standard Parcelshop delivery in Germany on the next working day

• Consignee presence is not required during the parcel delivery

• Parcels can be collected flexibly

• The shipment remains at the local Pickup parcelshop for 7 days

• Consignee notification by SMS and/or email about when the parcel is available for collection from the Pickup parcelshop

• On the day of delivery: notification of the time from which the parcel can be collected 

If you have an important and urgent shipment and use our domestic Express-Service DPD 8:30, we have a option which will give you peace of mind. With our early delivery we will on request give you a call as soon as your parcel has been delivered.

Thanks to Predict long hours spent waiting for parcels are a thing of the past, because on the day of delivery we notify consignees to the last hour when their parcels will arrive.

Trouble-free returns management is an important component of successful shipping operations. For this reason DPD offers you a wide range of possibilities for return shipping, precisely tailored to your requirements and the needs of your customers: from the classical parcel label sent with the shipment to the innovative Returns button in the DPD app. Only from DPD

We also implement the collection of goods which have to be returned from abroad: we collect the shipment from your customer and return it to you or to a third party, for example the manufacturer.

In connection with DPD CLASSIC the service Collection Requests is available for the following countries of destination: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxemburg, Monaco, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Spain, Czech Republic and Hungary.

With our Import service we transport your parcels, documents or freight from various continents directly to Germany and ensure efficient customs clearance at Frankfurt airport. Of course we keep you informed about the progress of your imports right up to the actual delivery.

Your contact person will be happy to inform you about the applicable requirements and the countries for which the service is available.

Taking delivery of parcels with DPD. Our services for your customers.

Discover our Predict notification service, Parcel Navigator and award-winning app. Our services offer your consignees a wide range of innovative individual possibilities.

Why DPD?

Digital

We are always right up-to-date with our digital options, providing you with efficient and convenient shipping operations.

Requirements-focused

Everyone has different shipping requirements - we have the right individual solutions.

Information flows

Whether it's by push message or live tracking - with us you always know exactly where your parcel is at any given time.

Your personal offer

Regardless of what you wish to ship – together we'll find an individual solution.

How can we help you? 

Answers to most frequently asked questions.